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HDFC Bank Collections Manager Interview Questions, Process, and Tips

Updated 24 Feb 2025

Top HDFC Bank Collections Manager Interview Questions and Answers

View all 11 questions

HDFC Bank Collections Manager Interview Experiences

24 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. About collections
  • Q2. What about NPA RESOLUTION
  • Ans. 

    NPA resolution refers to the process of resolving non-performing assets in order to recover debts owed to the company.

    • NPA resolution involves identifying non-performing assets within the company's portfolio.

    • Strategies for NPA resolution may include restructuring loans, asset recovery, or legal action.

    • Effective NPA resolution is crucial for maintaining the financial health of the company and maximizing recovery of debts...

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. What about collections
  • Q2. How to solve NPA cases
  • Ans. 

    To solve NPA cases, it is important to analyze the root cause, develop a repayment plan, and utilize legal actions if necessary.

    • Analyze the reasons for the NPA, such as financial difficulties or disputes

    • Work with the borrower to develop a repayment plan based on their financial situation

    • Utilize legal actions like sending demand letters or initiating legal proceedings if necessary

    • Regularly follow up with the borrower to...

  • Answered by AI
Round 3 - HR 

(2 Questions)

  • Q1. Package discussion
  • Q2. Discussion with zonal manager

Interview Preparation Tips

Interview preparation tips for other job seekers - Overall it good
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Mar 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(3 Questions)

  • Q1. Tell me something about your past journey and roles you have handled in previous profile.
  • Ans. I took 4 minutes to tell him about my past experiences along with my achievements and family background
  • Answered Anonymously
  • Q2. What do you know about collection and banking collection
  • Ans. 

    Collections involve the process of recovering unpaid debts, while banking collections specifically refer to the recovery of debts related to banking services.

    • Collections involve contacting debtors to recover unpaid debts

    • Banking collections focus on recovering debts related to banking services such as loans or credit cards

    • Collections managers oversee the process of debt recovery and may work with legal teams if necessar

  • Answered by AI
  • Q3. I could have answered it as I have learnt and understand from my fellow colleagues in other companies
Round 2 - One-on-one 

(2 Questions)

  • Q1. General discussion with RCLM like tell me something thing about you
  • Q2. He was impressed with my answer and said then started telling me Agri collection is difficult but manageable and had given me some insight to play this role well

Collections Manager Interview Questions Asked at Other Companies

asked in HDFC Bank
Q1. Collection efficiency and how will do the collection, plan for th ... read more
Q2. How do banks make money and what are primary and secondary revenu ... read more
Q3. Past location agency contacts. How to repossess vehicles. Type of ... read more
asked in Amul India
Q4. Can you help farmer to grow up knowledge about milk increase tech ... read more
asked in HDFC Bank
Q5. How do you manage third party vendors?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
4-6 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - HR 

(2 Questions)

  • Q1. Personal Introduction
  • Q2. About Job profile
Round 2 - One-on-one 

(5 Questions)

  • Q1. About secured and unsecured loan
  • Q2. NPA and Gross NPA
  • Q3. Special Mentioned Account
  • Q4. About Write- off
  • Q5. What is ARC?
  • Ans. 

    ARC stands for Accounts Receivable Collections, which involves managing and collecting outstanding debts owed to a company.

    • ARC is a process of collecting payments from customers who have not paid their invoices on time.

    • Collections managers oversee the ARC process to ensure debts are collected efficiently and effectively.

    • Examples of ARC activities include sending payment reminders, making collection calls, and negotiati

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Experience required
  • Q2. Knowledge mortgage

HDFC Bank interview questions for designations

 Assistant Manager Collections

 (2)

 Collections Assistant

 (1)

 Collections Executive

 (1)

 Relationship Manager

 (131)

 Credit Manager

 (52)

 Branch Manager

 (21)

 Wealth Manager

 (3)

 Acquisition Manager

 (2)

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Naukri.com and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all Resume tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. How should the collection team work?
  • Ans. 

    The collection team should work collaboratively, efficiently, and with clear communication.

    • Encourage open communication among team members to share progress and challenges

    • Set clear goals and expectations for each team member

    • Utilize technology and data analysis to prioritize accounts and streamline processes

    • Provide ongoing training and support to ensure team members are equipped to succeed

    • Celebrate successes and provide

  • Answered by AI
  • Q2. How to talk to customer
  • Ans. 

    Communicate clearly, empathetically, and professionally to address customer concerns and find solutions.

    • Listen actively to understand the customer's issue

    • Use clear and concise language to explain solutions

    • Show empathy and understanding towards the customer's situation

    • Remain calm and patient, even in difficult situations

    • Follow up with the customer to ensure satisfaction

  • Answered by AI
  • Q3. What are the rules of collection, this team member should know
  • Ans. 

    Rules of collection that a Collections Manager should know

    • Know and follow all relevant laws and regulations regarding debt collection

    • Maintain accurate records of all communication and transactions with debtors

    • Treat debtors with respect and professionalism at all times

    • Ensure that all collection efforts are ethical and compliant with company policies

    • Use effective communication and negotiation skills to reach payment agre...

  • Answered by AI
Round 3 - Group Discussion 

Team members one to one Help

Get interview-ready with Top HDFC Bank Interview Questions

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I was interviewed before May 2023.

Round 1 - HR 

(1 Question)

  • Q1. About your past working experiences and why you want to change your current job
Round 2 - One-on-one 

(2 Questions)

  • Q1. Interview with manager who asks about your current job role and what was your best performance at there
  • Q2. What is your family background

Collections Manager Jobs at HDFC Bank

View all
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all Resume tips
Round 2 - Aptitude Test 

My job experience discussion

Round 3 - Assignment 

Customer Service and collection

Round 4 - Technical 

(2 Questions)

  • Q1. Technology provided
  • Q2. Application for Field visiting customer feedback updating
  • Ans. 

    Field visiting for customer feedback updating in collections management.

    • Implement a system for field agents to collect customer feedback during visits.

    • Ensure the feedback is accurately recorded and updated in the collections management system.

    • Use technology such as mobile apps or tablets for efficient data collection and updating.

    • Train field agents on the importance of customer feedback and how to effectively gather it...

  • Answered by AI
Round 5 - Assignment 

Job explain discussion

Round 6 - Case Study 

Legal process and vichicle Repo process maintain

Interview Preparation Tips

Interview preparation tips for other job seekers - Hard work vs software, we are process most softwork work.

Collections Manager Interview Questions & Answers

user image Kuldeep Rawat

posted on 14 Apr 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all Resume tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Overall experience based questions
  • Q2. Intro, presentable

Interview Preparation Tips

Interview preparation tips for other job seekers - Knowledge of Collection Buckets,NPA and write off alongwith Legal process.

I applied via Approached by Company and was interviewed in Apr 2022. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - Aptitude Test 

Internal pattern test for candidates..

Round 3 - HR 

(1 Question)

  • Q1. Related offer details
Round 4 - Technical 

(2 Questions)

  • Q1. Some personal and working related details...
  • Q2. Some working related questions..
Round 5 - Na 

(2 Questions)

  • Q1. Not allowed to share anything
  • Q2. Not allowed to shared anything

Interview Preparation Tips

Interview preparation tips for other job seekers - There is nothing to be advice anything for detailed advice........................................
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. About previous organisation, About my role
Round 3 - HR 

(1 Question)

  • Q1. About Salary , about location

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare data about working role in presence , salary is negotiable
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HDFC Bank Interview FAQs

How many rounds are there in HDFC Bank Collections Manager interview?
HDFC Bank interview process usually has 2-3 rounds. The most common rounds in the HDFC Bank interview process are One-on-one Round, Resume Shortlist and HR.
How to prepare for HDFC Bank Collections Manager interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at HDFC Bank. The most common topics and skills that interviewers at HDFC Bank expect are Collection Management, Collections, Recovery, Debt Management and Debt Recovery.
What are the top questions asked in HDFC Bank Collections Manager interview?

Some of the top questions asked at the HDFC Bank Collections Manager interview -

  1. Collection efficiency and how will do the collection, plan for the month, repos...read more
  2. How do you manage third party vendo...read more
  3. What are the rules of collection, this team member should k...read more

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HDFC Bank Collections Manager Interview Process

based on 26 interviews

4 Interview rounds

  • Resume Shortlist Round
  • One-on-one Round
  • HR Round
  • Personal Interview1 Round
View more
HDFC Bank Collections Manager Salary
based on 1.1k salaries
₹3 L/yr - ₹11.1 L/yr
17% more than the average Collections Manager Salary in India
View more details

HDFC Bank Collections Manager Reviews and Ratings

based on 479 reviews

4.1/5

Rating in categories

4.0

Skill development

4.0

Work-life balance

3.4

Salary

4.3

Job security

3.9

Company culture

3.1

Promotions

3.8

Work satisfaction

Explore 479 Reviews and Ratings
Collections Manager

Nashik,

Pune

+1

3-8 Yrs

₹ 1.4-7.8 LPA

Hdfc Bank, Collection Manager- Flows Bangalore

Bangalore / Bengaluru

3-8 Yrs

₹ 3-5.5 LPA

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