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HDFC Bank
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NPA resolution refers to the process of resolving non-performing assets in order to recover debts owed to the company.
NPA resolution involves identifying non-performing assets within the company's portfolio.
Strategies for NPA resolution may include restructuring loans, asset recovery, or legal action.
Effective NPA resolution is crucial for maintaining the financial health of the company and maximizing recovery of debts...
To solve NPA cases, it is important to analyze the root cause, develop a repayment plan, and utilize legal actions if necessary.
Analyze the reasons for the NPA, such as financial difficulties or disputes
Work with the borrower to develop a repayment plan based on their financial situation
Utilize legal actions like sending demand letters or initiating legal proceedings if necessary
Regularly follow up with the borrower to...
I applied via Referral and was interviewed in Mar 2024. There were 2 interview rounds.
Collections involve the process of recovering unpaid debts, while banking collections specifically refer to the recovery of debts related to banking services.
Collections involve contacting debtors to recover unpaid debts
Banking collections focus on recovering debts related to banking services such as loans or credit cards
Collections managers oversee the process of debt recovery and may work with legal teams if necessar
I was interviewed before Feb 2024.
ARC stands for Accounts Receivable Collections, which involves managing and collecting outstanding debts owed to a company.
ARC is a process of collecting payments from customers who have not paid their invoices on time.
Collections managers oversee the ARC process to ensure debts are collected efficiently and effectively.
Examples of ARC activities include sending payment reminders, making collection calls, and negotiati
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HDFC Bank interview questions for designations
I applied via Naukri.com and was interviewed in Jul 2023. There were 3 interview rounds.
The collection team should work collaboratively, efficiently, and with clear communication.
Encourage open communication among team members to share progress and challenges
Set clear goals and expectations for each team member
Utilize technology and data analysis to prioritize accounts and streamline processes
Provide ongoing training and support to ensure team members are equipped to succeed
Celebrate successes and provide
Communicate clearly, empathetically, and professionally to address customer concerns and find solutions.
Listen actively to understand the customer's issue
Use clear and concise language to explain solutions
Show empathy and understanding towards the customer's situation
Remain calm and patient, even in difficult situations
Follow up with the customer to ensure satisfaction
Rules of collection that a Collections Manager should know
Know and follow all relevant laws and regulations regarding debt collection
Maintain accurate records of all communication and transactions with debtors
Treat debtors with respect and professionalism at all times
Ensure that all collection efforts are ethical and compliant with company policies
Use effective communication and negotiation skills to reach payment agre...
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Get interview-ready with Top HDFC Bank Interview Questions
I was interviewed before May 2023.
My job experience discussion
Customer Service and collection
Field visiting for customer feedback updating in collections management.
Implement a system for field agents to collect customer feedback during visits.
Ensure the feedback is accurately recorded and updated in the collections management system.
Use technology such as mobile apps or tablets for efficient data collection and updating.
Train field agents on the importance of customer feedback and how to effectively gather it...
Job explain discussion
Legal process and vichicle Repo process maintain
I applied via Approached by Company and was interviewed in Apr 2022. There were 5 interview rounds.
Internal pattern test for candidates..
based on 26 interviews
4 Interview rounds
based on 479 reviews
Rating in categories
Deputy Manager
15.1k
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| ₹0 L/yr - ₹0 L/yr |
Manager
10.2k
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Assistant Manager
9.4k
salaries
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Relationship Manager
6.2k
salaries
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Senior Manager
6.1k
salaries
| ₹0 L/yr - ₹0 L/yr |
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