Lenskart Chat Support Executive Interview Questions and Answers

Q1. How will you write an email to customer regarding order delivery status?
Ans. 
To write an email to a customer regarding order delivery status.
• Start with a greeting and thank the customer for their order.

• Provide the order number and expected delivery date.

• If there is a delay, apologize and explain the reason.

• Offer a solution or compensation if necessary.

• End with a thank you and a call to action to contact support if needed.
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Q1. Typing Test - Min 30wpm
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Q1. Write any recent watched movie story in English of at least full page?
Ans. 
A recent watched movie story
• Title: The Invisible Man

• Genre: Thriller, Horror

• Plot: A woman escapes from her abusive boyfriend, only to discover that he has found a way to become invisible and is tormenting her.

• Themes: Domestic abuse, gaslighting, psychological trauma

• Main characters: Cecilia Kass, Adrian Griffin

• Key scenes: Cecilia being chased by an unseen force, the reveal of Adrian's invisibility suit

• Ending: Cecilia out...read more
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Good environment, good seating arrangment, good behaviour, simple vocabulary.

Proficiency of each candidate

Understanding every aspect of the case

Simple vocabulary, good behaviour, good seating arrangment, good environment

Q1. Technique to perform the task
Ans. 
Utilize a combination of time management, delegation, and communication skills to effectively perform the task.
• Prioritize tasks based on urgency and importance

• Delegate tasks to team members based on their strengths and workload

• Communicate clearly and regularly with team members to ensure everyone is on the same page

• Use tools such as project management software to track progress and deadlines
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Q2. Working experiance to the job
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Q3. Physical and mental approach to the candidate
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Q4. Success in exams, good behavior, good seating arrangement, good vocabulary.
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Q1. 5s must be follow
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Q2. Always in discipline at operational work
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All operational floor discussion

Floor handling, management, all inventory

Q1. Tell me about yourself
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Q2. Tell me about your experience and choose any topic on your own
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Q1. Technical domain related questions
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*Objectives:*

1. Assess communication and interpersonal skills
2. Evaluate problem-solving and decision-making abilities
3. Observe teamwork and leadership skills
4. Gauge knowledge and understanding of the topic

*Types of Group Discussions:*

1. *Topic-based GD*: Discuss a specific topic, such as current events or industry trends.
2. *Case study GD*: Analyze a business scenario or case study.
3. *Role-play GD*: Act out a scenario or situation.

*Tips for acing a Group Discussion:*

1. *Prepare*: Research the topic and practice articulating your thoughts.
2. *Listen actively*: Pay attention to others and respond thoughtfully.
3. *Contribute meaningfully*: Share relevant ideas and insights.
4. *Respect others*: Encourage and acknowledge others' perspectives.
5. *Stay calm and composed*: Manage your nerves and maintain a positive attitude.

*Common GD topics:*

1. Social issues (e.g., education, healthcare)
2. Business and economy (e.g., marketing, finance)
3. Technology and innovation
4. Environmental concerns
5. Current events and news

Remember, the goal is to showcase your skills and thoughts in a collaborative setting. Be confident, engaging, and respectful, and you'll make a positive impression!

Would you like more information or tips on Group Discussions?

Q1. Past experience
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