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Kserve Bpo

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3.7

based on 106 Reviews

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Kserve Bpo Customer Service Manager Interview Questions and Answers

Updated 29 May 2022

Kserve Bpo Customer Service Manager Interview Experiences

1 interview found

Customer Service Manager Interview Questions & Answers

user image Anonymous

posted on 29 May 2022

I applied via Apna Jobs and was interviewed before May 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Normal question. Tell me about yourself. Previous job experience. Sell a product. To check ur communication.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - For freshers it's a good company if you go in a good process. There are many process in this company.

Top trending discussions

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Interview Tips & Stories
2w
heartwarmingracoon
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works at
Esways Conglomerate
Post interview process
I am working as a front-end developer for 4.5years in a same company. So I think this is the right time to switch my job. I attended F2F interview yesterday(21-01-25) at TCD, I completed two rounds of interview and wait for a while, they say you may leave now you got a call from us soon. Is they call me either I cleared the interview or not cleared it, or they call only I cleared the interview? Can I wait for the call or focus on other interview?
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Interview questions from similar companies

Customer Service Representative Interview Questions & Answers

SGK India user image Anonymous

posted on 24 Apr 2024

Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(5 Questions)

  • Q1. Tell me about yourself
    • Add your answer
  • Q2. Why should we recruit you
    • Add your answer
  • Q3. What is your strength
    • Add your answer
  • Q4. What is your weakness
    • Add your answer
  • Q5. Tell about your previous experience
    • Add your answer
Round 2 - Assignment 

Given 20 question and 1 hr time

Round 3 - Technical 

(3 Questions)

  • Q1. Do you know about SAP
  • Ans. 

    Yes, SAP is a widely used enterprise resource planning software.

    • SAP is an ERP software used by companies to manage business operations.

    • It helps in streamlining processes such as accounting, sales, HR, and inventory management.

    • Knowledge of SAP can be beneficial for customer service representatives to assist customers with inquiries related to orders, invoices, and product availability.

    • Answered by AI
    Add your answer
  • Q2. How would you rate yourself for excel
    • Add your answer
  • Q3. What is indexing in excel
  • Ans. 

    Indexing in Excel refers to the process of organizing data in a spreadsheet to make it easier to search and retrieve information.

    • Indexing allows users to quickly locate specific data within a large dataset.

    • It involves creating a reference point for each row or column in the spreadsheet.

    • Users can use the index to navigate to a specific location in the spreadsheet without scrolling through all the data.

    • Indexing can impro...

    • Answered by AI
    Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Given all answers, but they are expecting low budget candidates

Skills evaluated in this interview

Customer Care Executive Interview Questions & Answers

HRH Next Services user image Medha Bhat

posted on 21 Nov 2024

Interview experience
1
Bad
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
    • Add your answer
  • Q2. Bref about home town or Bangalore
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - My advice plz donot go to these company these is two torcher company plz guys donot go

Customer Care Executive Interview Questions & Answers

Vcare Call Center user image Tarasha Thakur

posted on 17 Jan 2025

Interview experience
4
Good
Difficulty level
Easy
Process Duration
-
Result
Selected Selected
Round 1 - HR 

(1 Question)

  • Q1. Working experience
    • Add your answer

Customer Service Executive Interview Questions & Answers

Imarque Solutions user image Anonymous

posted on 26 Aug 2024

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Feb 2024. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell about your self
  • Ans. 

    I am a dedicated and experienced customer service executive with a strong background in resolving customer issues and providing exceptional service.

    • I have over 5 years of experience in customer service roles

    • I am skilled in handling customer inquiries and complaints

    • I have a proven track record of meeting and exceeding customer satisfaction goals

    • Answered by AI
    Add your answer
  • Q2. Why u choose this line
  • Ans. 

    I chose this line because I enjoy helping others and have a passion for providing excellent customer service.

    • Passion for helping others

    • Enjoy providing excellent customer service

    • Opportunity to interact with diverse range of people

    • Answered by AI
    Add your answer

Interview Preparation Tips

Topics to prepare for Imarque Solutions Customer Service Executive interview:
  • Communication Skills
  • Negotiation Skills
  • MS Office
  • Computer Skills
Interview preparation tips for other job seekers - I have not worked in many companies bu i think If you are fresher I am telling in bpo or customer service for domestic voice process u will get maximum 14 to 18 thausand in hand salary as I experienced till now. When selecting any company u should be very confident in negotiations of salary and probation period other they put u in 6 or 8 months probation period and your job is not permanent until ur probation period running and ur pf will not start to deduct.

Customer Care Executive Interview Questions & Answers

Mas Callnet user image Anonymous

posted on 25 Oct 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(5 Questions)

  • Q1. ABOUT YOUR SELF
    • Add your answer
  • Q2. What is your name
    • Add your answer
  • Q3. Where are you from
    • Add your answer
  • Q4. Your last company
    • Add your answer
  • Q5. What is Your hobbies
    • Add your answer

Customer Care Executive Interview Questions & Answers

BPO+ user image Anonymous

posted on 14 May 2024

Interview experience
3
Average
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
No response

I applied via Walk-in and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. How to handle the customer anger
  • Ans. 

    Handle customer anger by staying calm, listening actively, empathizing, apologizing, offering solutions, and following up.

    • Stay calm and composed to de-escalate the situation

    • Listen actively to understand the customer's concerns

    • Empathize with the customer's emotions and show understanding

    • Apologize sincerely for any inconvenience caused

    • Offer solutions or alternatives to address the customer's issue

    • Follow up with the custo

    • Answered by AI
    View 1 more answer

Customer Care Executive Interview Questions & Answers

VoPro user image Anonymous

posted on 7 Mar 2024

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Feb 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Self introduction
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. Product knowledge,customer handling skills and aptitude
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be courteous ,flexible and professional

Customer Service Executive Interview Questions & Answers

Athena BPO user image Anonymous

posted on 14 May 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(3 Questions)

  • Q1. Tell me about your self?
    • Add your answer
  • Q2. Why we should hire your?
    • Add your answer
  • Q3. Why you want to work in our company?
    • Add your answer
Round 3 - Technical 

(2 Questions)

  • Q1. How long you work in our company?
    • Add your answer
  • Q2. Tell me about your self?
    • Add your answer

Customer Support Executive Interview Questions & Answers

Sequential Technology International user image Anonymous

posted on 29 Oct 2023

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Assignment 

Paragraph writing on any topic.

Round 3 - Technical 

(1 Question)

  • Q1. Typing test and check basis knowledge.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Born for reality. Give best in doing everything. God bless 🙏
More about working at Kserve Bpo

Kserve Bpo Interview FAQs

How many rounds are there in Kserve Bpo Customer Service Manager interview?
Kserve Bpo interview process usually has 2 rounds. The most common rounds in the Kserve Bpo interview process are Resume Shortlist and HR.

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Kserve Bpo Customer Service Manager Reviews and Ratings

based on 1 review

3.0/5

Rating in categories

4.0

Skill development

5.0

Work-life balance

3.0

Salary

3.0

Job security

5.0

Company culture

1.0

Promotions

5.0

Work satisfaction

Explore 1 Review and Rating
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