Sequential Technology International Customer Support Executive Interview Questions and Answers

I am a highly motivated and customer-oriented individual with excellent communication skills.

• I have experience in customer service and support roles

• I am a quick learner and can adapt to new situations easily

• I am a good listener and can empathize with customers' concerns

• I am proficient in using various customer support tools and software

• I am a team player and can work collaboratively to achieve common goals

I was responsible for providing customer support and resolving their queries and issues.

• Provided prompt and efficient customer support through various channels such as phone, email, and chat

• Resolved customer complaints and issues by identifying the root cause and providing appropriate solutions

• Maintained accurate records of customer interactions and transactions

• Collaborated with other teams to ensure timely resolution ...read more

Handle customers with empathy, patience, and effective communication.

• Listen actively to understand the customer's issue

• Show empathy and understanding towards the customer's situation

• Communicate clearly and effectively to provide solutions

• Remain calm and patient, even in challenging situations

• Follow up with the customer to ensure satisfaction

I handle customers with empathy, active listening, and problem-solving skills.

• Listen actively to understand the customer's issue

• Show empathy and understanding towards the customer's situation

• Provide clear and concise solutions to their problems

• Follow up to ensure the issue is resolved to their satisfaction