Imarque Solutions Customer Support Executive Interview Questions and Answers

BPO stands for Business Process Outsourcing. Customer support involves assisting customers with their inquiries and issues. Education background varies.

• BPO refers to outsourcing non-core business functions to a third-party provider.

• Customer support involves providing assistance to customers regarding products or services.

• Education background for Customer Support Executives can vary, but typically includes a high school...read more

Sales is the process of selling products or services to customers. My favorite destination is Paris.

• Sales involves identifying potential customers, presenting products or services, and closing deals

• Favorite destination is Paris due to its rich history, culture, and iconic landmarks like the Eiffel Tower

• Paris offers a unique blend of art, fashion, cuisine, and architecture

I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing excellent service.

• Experienced in handling customer inquiries and complaints

• Skilled in problem-solving and conflict resolution

• Proficient in using CRM software to track customer interactions

• Excellent communication skills both written and verbal

Sales and marketing are strategies used by businesses to promote and sell products or services to customers.

• Sales involves direct interaction with customers to persuade them to purchase a product or service.

• Marketing involves creating awareness and interest in a product or service through various channels such as advertising, social media, and promotions.

• Sales focuses on closing deals and generating revenue, while mark...read more

To convince a customer who is not interested in a product, focus on highlighting the benefits, addressing their concerns, and offering a personalized solution.

• Listen to the customer's objections and address them with relevant information

• Highlight the unique features and benefits of the product that meet the customer's needs

• Offer a personalized solution or alternative that aligns with the customer's preferences

• Provide s...read more

I am a dedicated and empathetic individual with strong communication skills and a passion for helping others.

• Strong communication skills

• Empathetic and patient

• Dedicated and hardworking

• Problem-solving abilities

• Customer-focused mindset

I chose this field for my career because I enjoy helping people and solving problems.

• Passion for assisting others

• Enjoy problem-solving

• Opportunity to learn and grow in the industry

I handle customers with empathy, active listening, and problem-solving skills.

• Listen actively to understand the customer's issue

• Show empathy and understanding towards the customer's situation

• Provide clear and concise solutions to their problems

• Follow up to ensure the issue is resolved to their satisfaction

Listen actively, empathize, apologize, offer solutions, follow up

• Listen to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Apologize for the inconvenience caused, even if it's not your fault

• Offer solutions to resolve the issue and make the customer happy

• Follow up with the customer to ensure their satisfaction