Imarque Solutions Customer Support Executive Interview Questions and Answers

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Q1. Typing test and check basis knowledge.
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Q1. Introduce yourself
Ans. You need to start with basic information about yourself Name, Age City Education Work experience Salary package Hike expections Be very confident on yourself and have a bold command on your language
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Q1. Tell me Something about about Yourself
Ans. 
I am a highly motivated and customer-oriented individual with excellent communication skills.
• I have experience in customer service and support roles

• I am a quick learner and can adapt to new situations easily

• I am a good listener and can empathize with customers' concerns

• I am proficient in using various customer support tools and software

• I am a team player and can work collaboratively to achieve common goals
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Q1. What was your job profile
Ans. 
I was responsible for providing customer support and resolving their queries and issues.
• Provided prompt and efficient customer support through various channels such as phone, email, and chat

• Resolved customer complaints and issues by identifying the root cause and providing appropriate solutions

• Maintained accurate records of customer interactions and transactions

• Collaborated with other teams to ensure timely resolution ...read more
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Q1. Tell me about yourself
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Q2. How you celebrated your last birthday
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Q1. General information
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Q1. Work experience
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Q1. Tell me about yourself
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Q2. Why you want to do job
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Q3. What experience do you have
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Q4. Tell me about family
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Q5. Which company you work
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Q6. How to handle the customer
Ans. 
Handle customers with empathy, patience, and effective communication.
• Listen actively to understand the customer's issue

• Show empathy and understanding towards the customer's situation

• Communicate clearly and effectively to provide solutions

• Remain calm and patient, even in challenging situations

• Follow up with the customer to ensure satisfaction
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Q7. Tell me about you self
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Q8. Where you are study with school your study from your home how much kilometre is there it is confirmed how you will be walk to the office how much time it
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Q9. Walk to the office how much time it will be taken
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Q1. Self introduction
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Q2. Communication test
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Q1. How do you handle the customers
Ans. 
I handle customers with empathy, active listening, and problem-solving skills.
• Listen actively to understand the customer's issue

• Show empathy and understanding towards the customer's situation

• Provide clear and concise solutions to their problems

• Follow up to ensure the issue is resolved to their satisfaction
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Q2. Be polite in every situation and try to explain
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