Imarque Solutions Technical Support Engineer Interview Questions and Answers

Q1. Introduce urself
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Online test of eng,maths,general awareness

Q1. About introduction ,about skills what i mentioned in the Resume or Curriculum vitae.
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Q2. Ask me about sing a song.but i feel nervous and don't reply to his question.
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Q1. Tell me about yourself
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Q2. Your salary expectation & what kind of experience do you hold in bpo sector
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Q1. Self introduction
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Q2. Communication test
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Q1. How do you handle the customers
Ans. 
I handle customers with empathy, active listening, and problem-solving skills.
• Listen actively to understand the customer's issue

• Show empathy and understanding towards the customer's situation

• Provide clear and concise solutions to their problems

• Follow up to ensure the issue is resolved to their satisfaction
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Q2. Be polite in every situation and try to explain
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Q1. Why should I hire you
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Q2. Introduce yourself
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Q3. How to handle angry customer
Ans. 
Listen actively, empathize, apologize, offer solutions, follow up
• Listen to the customer's concerns without interrupting

• Empathize with the customer's emotions and show understanding

• Apologize for the inconvenience caused, even if it's not your fault

• Offer solutions to resolve the issue and make the customer happy

• Follow up with the customer to ensure their satisfaction
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