Infosys BPM Interview Questions, Process, and Tips

Q1. Tell me about yourself
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Q2. What are your hobbies
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Q3. Tell me about your family
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Q4. What is your salary expectation
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Q5. Are you ready to work in rotational shifts
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Q6. What is mean by accounting
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Accounting is the process of recording, summarizing, analyzing, and reporting financial transactions of a business.
• Recording financial transactions

• Summarizing financial data in financial statements

• Analyzing financial information to make business decisions

• Reporting financial results to stakeholders

• Ensuring compliance with financial regulations

• Examples: preparing balance sheets, income statements, cash flow statements
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Q7. Rules of accounting
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Rules of accounting are the guidelines and principles that govern the preparation of financial statements.
• Accounting equation must always balance: Assets = Liabilities + Equity

• Revenue recognition principle: Revenue should be recorded when it is earned, not when cash is received

• Matching principle: Expenses should be recorded in the same period as the revenue they help generate

• Conservatism principle: When in doubt, choos...read more
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Q8. What is trail balance
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A trial balance is a list of all the general ledger accounts contained in the ledger of a business.
• It is used to ensure that the total debits equal the total credits in the accounting records.

• It helps in detecting errors in the accounting process.

• It is prepared before the financial statements are finalized.

• Example: If the total debits in the trial balance equal the total credits, it means the accounts are balanced.
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Q9. How many types invoices are there
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There are mainly three types of invoices: proforma invoice, commercial invoice, and credit memo.
• Proforma invoice is a preliminary bill of sale sent to buyers in advance of a shipment or delivery of goods.

• Commercial invoice is a formal request for payment sent by the seller to the buyer after the goods have been delivered.

• Credit memo is a document issued by a seller to a buyer, reducing the amount owed by the buyer for
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Q10. What is mean by order to cash
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Order to cash is the process of receiving and fulfilling customer orders, invoicing, and receiving payment.
• Order to cash involves receiving customer orders

• Processing the orders

• Invoicing the customer

• Receiving payment for the order

• It is a key process in the accounts receivable cycle
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Q11. What is mean by procure to pay
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Procure to pay is the process of obtaining goods or services from a vendor, including the steps of requisition, purchase order, receiving, invoice approval, and payment.
• Procure to pay involves the entire process of purchasing goods or services from a vendor.

• It typically includes steps such as requisitioning, creating purchase orders, receiving the goods or services, approving invoices, and making payments.

• The process a...read more
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Q12. What is the journal entry for purchase order
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The journal entry for a purchase order involves debiting the inventory account and crediting the accounts payable account.
• Debit the inventory account for the cost of the items purchased

• Credit the accounts payable account for the same amount

• Example: Debit Inventory $1,000, Credit Accounts Payable $1,000
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Q13. What is the journal entry for purchase returns
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The journal entry for purchase returns involves debiting the accounts payable account and crediting the inventory account.
• Debit the accounts payable account to reduce the amount owed to the supplier

• Credit the inventory account to reduce the inventory on hand

• Example: Debit Accounts Payable $500, Credit Inventory $500
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Q14. Are you ready to relocate
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Q15. Do you have any questions for me
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Q16. We will let you soon
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Q17. What is the formula for Personal account
Ans. 
The formula for Personal account is: Personal account = Capital + Liabilities
• Personal account represents the owner's equity in the business

• It includes the owner's investments (capital) and any liabilities owed by the owner to the business

• Formula: Personal account = Capital + Liabilities

• Example: If the owner invests $10,000 in the business and owes $2,000 to the business, the Personal account would be $12,000 ($10,000 +
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Q18. What is the formula for Real account
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The formula for Real account is Opening balance + Total debits - Total credits = Closing balance
• Real account represents assets, liabilities, and owner's equity

• Formula: Opening balance + Total debits - Total credits = Closing balance

• Example: If the opening balance of a real account is $10,000 and total debits are $5,000 while total credits are $3,000, the closing balance would be $12,000
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Q19. What is the formula for Nominal account
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The formula for Nominal account is Opening balance + Total income - Total expenses = Closing balance
• Nominal account formula is used to calculate the closing balance of an account

• It is calculated by adding the opening balance to the total income and then subtracting the total expenses

• Formula: Opening balance + Total income - Total expenses = Closing balance

• Example: If the opening balance of a nominal account is $1000, t...read more
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Q20. What is the formula for Return on investment
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Return on investment (ROI) is a financial metric used to evaluate the efficiency or profitability of an investment.
• ROI = (Net Profit / Cost of Investment) x 100

• Net Profit is the total revenue generated from the investment minus the total costs incurred.

• Cost of Investment includes all expenses related to the investment, such as purchase price, maintenance costs, and operating expenses.

• ROI is usually expressed as a perce...read more
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Q21. That's are from my side
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Q22. What are the steps are there in over the cash process
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The steps in the cash process involve receiving cash, counting and verifying it, recording the transaction, and depositing the cash in the bank.
• Receive cash from customers or clients

• Count and verify the cash to ensure accuracy

• Record the transaction in the accounting system

• Prepare a deposit slip and deposit the cash in the bank

• Reconcile the cash transactions with the accounting records
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Q23. What is mean by sales invoice
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A sales invoice is a document issued by a seller to a buyer, detailing the products or services sold, the quantity, price, and payment terms.
• Sales invoice is a legal document that serves as proof of a transaction between a seller and a buyer.

• It includes details such as the date of the transaction, invoice number, payment terms, and any applicable taxes.

• The invoice also lists the products or services sold, along with th...read more
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Q24. What is mean by performa invoice
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A proforma invoice is a preliminary bill of sale sent to buyers in advance of a shipment or delivery of goods.
• Proforma invoices are not considered true invoices because they are not recorded as accounts receivable by the seller or accounts payable by the buyer.

• They are used to provide information to the buyer, including the items being purchased, their cost, and other relevant details.

• Proforma invoices are often used i...read more
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Q25. What are your qualifications.
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Q26. What is your current location
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Q27. Are you married or unmarried
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Q28. Is there any gap between your education
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Q29. What is your Notice period
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Q30. What is the role of process executive
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A process executive is responsible for overseeing and managing the various processes within a company to ensure efficiency and effectiveness.
• Overseeing and managing various processes within the company

• Ensuring efficiency and effectiveness in the processes

• Identifying areas for improvement and implementing changes

• Monitoring and analyzing process performance

• Collaborating with other team members to streamline processes
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Q31. There are know questions from me
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Q32. Thank you for giving this opportunity to me
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Q33. Not Applicable questions from my side
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Q34. You are Selected
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Q35. You will get mail from Infosys company
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Q36. To receive your offer letter and date of joining
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Q37. Please live me sir.
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Q38. I am also a student and I am not a Recruiter to give such advice for me
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Q39. I am also a fresher
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Q40. Not experience guy
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Q41. Call me to my number. I will answer.
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Q42. When you will conduct my Final interview.
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Q43. What do you know about this company
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Q1. What is your notice period, and what is your current salary?
Ans. 
My notice period is 1 month, and my current salary is $60,000 per year.
• Notice period is 1 month

• Current salary is $60,000 per year
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Q2. What is your notice period?
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My notice period is one month.
• Notice period is one month

• Standard notice period in the industry

• Can be negotiable based on circumstances
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Q1. What is an amortization entry?
Ans. 
An amortization entry is a financial transaction that spreads the cost of an intangible asset over its useful life.
• Amortization entries are used to gradually reduce the value of intangible assets on the balance sheet.

• They are typically recorded as a debit to amortization expense and a credit to the intangible asset account.

• Examples of intangible assets that may require amortization entries include patents, trademarks,
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Q2. What is the process for recording a depreciation entry in accounting?
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Depreciation entry in accounting involves allocating the cost of an asset over its useful life.
• Calculate the depreciation expense using a chosen method (straight-line, double-declining balance, units of production, etc.)

• Debit the depreciation expense account and credit the accumulated depreciation account

• Adjust the book value of the asset on the balance sheet

• Repeat the process each accounting period until the asset is
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Q3. What are the types of reconstruction currently being undertaken?
Ans. 
Types of reconstruction currently being undertaken include urban, environmental, and infrastructure reconstruction.
• Urban reconstruction - rebuilding of cities and towns after natural disasters or conflicts

• Environmental reconstruction - restoration of ecosystems and habitats

• Infrastructure reconstruction - repairing or upgrading of roads, bridges, and utilities

• Examples: rebuilding of New Orleans after Hurricane Katrina, ...read more
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Q4. What is your reason for seeking a job change?
Ans. 
Seeking new challenges and growth opportunities in a dynamic work environment.
• Looking for new challenges and opportunities for growth

• Seeking a more dynamic work environment

• Interested in taking on more responsibilities as an Assistant Manager
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Q5. What automation ideas have you implemented or suggested in your current processes?
Ans. 
Implemented automation ideas include introducing automated email notifications for order status updates and setting up automated data backups.
• Introduced automated email notifications for order status updates to improve communication with customers

• Set up automated data backups to ensure data security and prevent loss

• Suggested implementing automated inventory management system to streamline operations and reduce manual e
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Q6. What is the accounting entry for prepaid expenses?
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Prepaid expenses are assets paid for in advance but not yet used, so the accounting entry involves debiting an asset account and crediting a liability account.
• Debit the Prepaid Expense account (asset account) to increase its balance

• Credit the Cash/Bank account or Accounts Payable account to decrease the balance

• As the prepaid expense is used up, it is recognized as an expense on the income statement

• Examples: Prepaid ren
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Q1. What is the amortization entry?
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Amortization entry is a financial accounting process of spreading the cost of an intangible asset over its useful life.
• Amortization entry is used to allocate the cost of intangible assets such as patents, copyrights, and trademarks over their useful life.

• It helps in matching the expense of the asset with the revenue it generates.

• The entry typically involves debiting amortization expense and crediting accumulated amorti...read more
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Q2. What is your understanding of Lean?
Ans. 
Lean is a methodology focused on maximizing customer value while minimizing waste.
• Lean is about continuously improving processes to eliminate waste and increase efficiency.

• It involves identifying value from the customer's perspective and streamlining operations to deliver that value.

• Lean principles include Kaizen (continuous improvement), Just-in-Time production, and Jidoka (automation with a human touch).

• Examples of L...read more
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Q3. What is your understanding of Six Sigma
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Six Sigma is a data-driven methodology used to improve processes by reducing defects and variations.
• Six Sigma aims to achieve near perfection in processes by identifying and eliminating causes of defects or errors.

• It uses statistical tools and techniques to measure and analyze process performance.

• The goal of Six Sigma is to reduce variation and improve efficiency, ultimately leading to cost savings and customer satisfa...read more
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Q4. What are the techniques used in Six Sigma?
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Six Sigma techniques include DMAIC, Lean Six Sigma, Root Cause Analysis, and Statistical Process Control.
• DMAIC (Define, Measure, Analyze, Improve, Control) is a structured problem-solving methodology used to improve processes.

• Lean Six Sigma combines Six Sigma methods with Lean manufacturing principles to reduce waste and improve efficiency.

• Root Cause Analysis is a technique used to identify the underlying cause of a pr...read more
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Q5. What is a service level?
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A service level is a metric used to measure the performance of a service provider in meeting customer expectations.
• Service level agreements (SLAs) define the expected level of service to be provided

• Service levels are often expressed as a percentage of time that a service is available or delivered within a certain timeframe

• Monitoring and reporting on service levels helps identify areas for improvement

• Example: A service ...read more
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Q6. What are Service Level Agreements (SLAs)?
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SLAs are agreements between a service provider and a customer that outline the level of service expected.
• SLAs define the scope, quality, and responsibilities of the service provider.

• They include metrics such as response time, resolution time, and uptime guarantees.

• Penalties may be specified for failing to meet SLA requirements.

• Examples include a web hosting company guaranteeing 99.9% uptime or a call center promising t
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Q7. What automation ideas have you proposed for the current processes?
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I have proposed implementing robotic process automation (RPA) for repetitive tasks, using workflow automation tools, and integrating AI for data analysis.
• Proposed implementing robotic process automation (RPA) for repetitive tasks to increase efficiency

• Suggested using workflow automation tools to streamline processes and reduce manual errors

• Recommended integrating AI for data analysis to improve decision-making and fore
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Q8. What is the case study regarding the entry for accrued expenses?
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Accrued expenses refer to expenses that have been incurred but not yet paid.
• Accrued expenses are recorded as liabilities on the balance sheet.

• They are typically recognized at the end of an accounting period.

• Examples include accrued salaries, interest, and utilities.

• Accrued expenses are important for accurate financial reporting.
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Q1. Tell me about yourself
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Q2. Techincal questions
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General knowlege and communication

Q1. Walk me through your resume
Ans. 
I have 5 years of experience in technical support, with expertise in troubleshooting hardware and software issues.
• Started as a technical support intern at XYZ Company

• Promoted to Technical Support Specialist after 2 years

• Handled troubleshooting for hardware and software issues for clients

• Provided remote support via phone and email

• Trained new team members on technical support processes
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Q2. Why to choose this job
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I am passionate about helping others solve technical issues and enjoy the challenge of troubleshooting complex problems.
• I have a strong technical background and enjoy working with technology

• I thrive in fast-paced environments and enjoy problem-solving

• I have excellent communication skills and enjoy helping others

• I find satisfaction in resolving issues and making a positive impact on customers
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Q1. Tell me about yourself
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Q2. Technical question
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Q1. Can you provide a self-introduction?
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Experienced Technology Support Specialist with a passion for troubleshooting and problem-solving.
• Over 5 years of experience providing technical support to end-users

• Proficient in troubleshooting hardware and software issues

• Skilled in setting up and configuring network systems

• Strong communication and customer service skills

• Certified in IT support and network administration
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Q2. About experience
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Q1. What is the explanation of the OSI layers?
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The OSI (Open Systems Interconnection) model is a conceptual framework that standardizes the functions of a telecommunication or computing system into seven distinct layers.
• The OSI model helps in understanding how data is transmitted over a network.

• Each layer has specific functions and interacts with adjacent layers.

• Examples of OSI layers include Physical, Data Link, Network, Transport, Session, Presentation, and Appli
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Q2. What were the challenges you faced in your previous work?
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I faced challenges with outdated technology, lack of training, and communication issues.
• Outdated technology hindered productivity and caused frequent system crashes.

• Lack of training made it difficult to troubleshoot complex issues effectively.

• Communication issues led to misunderstandings and delays in resolving technical issues.
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Q3. Outlook configuration
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