Infosys BPM Interview Questions, Process, and Tips

Social media ,Interests,Behaviour

Q1. What Factors Would infrom ur approach to targeting the right people on social media in order to divice sales
Ans. 
Targeting the right people on social media for sales involves analyzing demographics, interests, behavior, and engagement.
• Utilize social media analytics tools to identify target audience demographics and interests

• Create targeted ads based on audience behavior and engagement with previous posts

• Engage with followers through interactive content to build relationships and increase sales potential
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Q2. What iş different between confidence and overconfidence
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Confidence is a belief in oneself based on experience and ability, while overconfidence is an excessive belief in oneself that may lead to arrogance and mistakes.
• Confidence is based on realistic self-assessment, while overconfidence is often based on an inflated sense of self-worth.

• Confidence allows for a healthy level of risk-taking and growth, while overconfidence can lead to reckless behavior and poor decision-makin...read more
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Q3. What is the mortgage loans?
Ans. 
Mortgage loans are loans taken out to purchase real estate, with the property serving as collateral for the loan.
• Mortgage loans are used to finance the purchase of a home or property.

• The borrower makes monthly payments to the lender, which include principal and interest.

• If the borrower fails to make payments, the lender can foreclose on the property.

• Interest rates on mortgage loans can be fixed or adjustable.

• Common typ...read more
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Q1. About Excel Macros
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Q2. Project management skill
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Q1. Excel Macros and reporting
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Q2. How you can manage difficult situation
Ans. 
I manage difficult situations by staying calm, assessing the problem, communicating effectively, and finding a solution.
• Stay calm and composed to think clearly

• Assess the situation to understand the root cause

• Communicate effectively with all parties involved

• Collaborate with team members to find a solution

• Implement the solution and follow up to ensure resolution
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There is an online aptitude test that covers English grammar & passage reading skills, quant, and logical reasoning, communications skills, email writing skills, etc. The test is quite easy we need to be focused and answer the questions quickly.

Q1. Tell me about yourself.
Ans. 
I am a dedicated and experienced Senior Process Associate with a strong background in process improvement and team management.
• Over 5 years of experience in process improvement and optimization

• Skilled in team management and leadership

• Proficient in data analysis and reporting

• Strong communication and interpersonal skills

• Certified in Lean Six Sigma
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Q2. Tell me about your previous job profile.
Ans. 
I was responsible for managing end-to-end process operations and ensuring efficiency in workflow.
• Managed team of associates to meet daily production targets

• Analyzed process data to identify areas for improvement

• Implemented new strategies to streamline operations and reduce errors
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Q3. Why did you leave your previous organization?
Ans. 
Seeking new challenges and opportunities for growth.
• Looking for career advancement

• Desire for new challenges

• Seeking better work-life balance
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Q4. What is your current CTC?
Ans. 
My current CTC is INR 6,00,000 per annum.
• My current CTC is INR 6,00,000 per annum.

• I am currently earning INR 50,000 per month.

• My total compensation package is INR 6 lakhs per year.
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Q5. What is your expected salary?
Ans. 
My expected salary is negotiable and based on the responsibilities and opportunities offered by the position.
• My expected salary is flexible and open to discussion.

• I am looking for a competitive salary that reflects my skills and experience.

• I am open to considering benefits and opportunities for growth in addition to salary.
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Q1. Go through your profile including your work profile.
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Q2. What do you know about insurance and tell us the different types of it?
Ans. 
Insurance is a form of risk management that provides financial protection against unforeseen events. There are various types of insurance available.
• Types of insurance include life insurance, health insurance, auto insurance, home insurance, and travel insurance.

• Life insurance provides a payout to beneficiaries upon the insured's death.

• Health insurance covers medical expenses and treatments.

• Auto insurance protects again...read more
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Q3. When & why did you leave your previous organization?
Ans. 
I left my previous organization in order to pursue new opportunities for growth and development.
• Opportunity for career advancement

• Seeking new challenges

• Change in industry focus

• Relocation to a different city

• Better work-life balance
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Q4. Why should we hire you?
Ans. 
I have the relevant experience, skills, and dedication to excel in this role.
• I have X years of experience in process management and have consistently met or exceeded targets.

• I am proficient in using various tools and software to streamline processes and improve efficiency.

• I am a quick learner and adapt well to new environments, ensuring a smooth transition into the role.

• I am highly organized, detail-oriented, and have ...read more
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Q5. Are comfortable with permanent night shift?
Ans. 
Yes, I am comfortable with permanent night shifts.
• I have previous experience working night shifts and have adjusted well to the schedule.

• I understand the importance of maintaining a healthy work-life balance, even when working night shifts.

• I am willing to adapt my lifestyle and routines to accommodate working during the night.

• I am aware of the potential challenges of working night shifts, such as sleep disruption, and
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Q6. What is your current salary & what is your expected salary?
Ans. 
I am currently earning $50,000 annually and my expected salary is $60,000.
• Current salary: $50,000 annually

• Expected salary: $60,000 annually
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Q7. Do you have any questions for us? if not then HR will share your feedback from us.
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Testing and behavioral questions

Q1. Automation technical questions
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Q1. Manager round, project and previous organization experience
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Q1. Tell me about yourself
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Q2. Why are you interested work as a telesales executive
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Q3. What is your current salary and how much is your expected salary ?
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Q4. Why do you select as a telesales associate ?
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Q1. Why should I recruit you as a telesales executive
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Q1. Print only nums in string
Ans. 
Use regex to extract numbers from a string
• Use regex pattern '\d+' to match one or more digits in a string

• Iterate through each string in the array and use regex to extract numbers

• Store the extracted numbers in a separate array
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Q2. Diff btwn Abstraction and Interface
Ans. 
Abstraction is hiding the implementation details while Interface is a contract that defines the methods that a class must implement.
• Abstraction focuses on what an object does, while Interface focuses on what an object is.

• Abstraction can be achieved through abstract classes in Java, while Interface is implemented using the 'implements' keyword.

• Abstraction allows for code reusability and flexibility, while Interface enfo...read more
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Q1. Tell me about yourself
Ans. 
I am a dedicated and experienced professional with a strong background in consulting and project management.
• Over 5 years of experience in consulting and project management

• Strong analytical and problem-solving skills

• Excellent communication and interpersonal skills

• Proven track record of delivering successful projects on time and within budget
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Q2. Skills that make you best fit for this role
Ans. 
My strong analytical skills, attention to detail, and ability to work well in a team make me the best fit for this role.
• Strong analytical skills - able to analyze data and make informed decisions

• Attention to detail - ensures accuracy and quality in work

• Team player - collaborates effectively with colleagues to achieve goals
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Q1. What is Value Stream Mapping?
Ans. 
Value Stream Mapping is a lean management tool used to visualize and analyze the steps involved in delivering a product or service.
• It helps identify waste and inefficiencies in the process.

• It provides a clear picture of the current state and helps in designing a future state for improved flow.

• Commonly used symbols include process steps, inventory, delays, and information flow.

• Example: Mapping the steps involved in manu...read more
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Q2. What is CHI-Square Distribution?
Ans. 
CHI-Square Distribution is a probability distribution used in statistical tests to determine the significance of relationships between categorical variables.
• Used in hypothesis testing to determine if there is a significant association between two categorical variables

• Calculates the difference between observed and expected frequencies

• Commonly used in goodness-of-fit tests and tests of independence

• Example: Testing if the...read more
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Q3. Explain in detail the project you worked on in your Green Belt Certification
Ans. 
Implemented process improvements in a manufacturing plant to reduce defects and increase efficiency
• Identified key areas of inefficiency in the production process

• Utilized statistical analysis to pinpoint root causes of defects

• Implemented changes such as standardizing work instructions and training operators

• Monitored progress through data collection and analysis

• Achieved a 20% reduction in defects and a 15% increase in ov
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Q4. How would you approach a problem?
Ans. 
I approach problems by breaking them down into smaller components, analyzing each part thoroughly, and then developing a strategic plan to address the issue.
• Identify the root cause of the problem

• Gather relevant data and information

• Brainstorm potential solutions

• Evaluate the pros and cons of each solution

• Develop a strategic plan to address the problem

• Implement the plan and monitor progress

• Adjust the plan as needed based
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Q5. How do you identify potential risks in a process?
Ans. 
Identifying potential risks in a process involves thorough analysis and evaluation of each step to anticipate possible issues.
• Conducting a comprehensive risk assessment to identify potential hazards

• Analyzing past data and trends to predict future risks

• Engaging stakeholders to gather insights on potential risks

• Utilizing risk management tools and techniques such as SWOT analysis

• Creating contingency plans to mitigate iden
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Q6. What is FMEA?
Ans. 
FMEA stands for Failure Mode and Effects Analysis, a systematic method for identifying and preventing potential failures in a process or product.
• FMEA involves identifying potential failure modes, determining their effects, and prioritizing actions to address them

• It helps in proactively identifying and mitigating risks before they occur

• FMEA is commonly used in industries such as automotive, aerospace, and healthcare to ...read more
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Q7. How do you know if the process is stable and in control?
Ans. 
Process stability and control can be determined by analyzing variation in data points over time.
• Use statistical process control charts like control charts, run charts, or histograms to monitor variation.

• Look for patterns such as trends, cycles, or shifts in the data that may indicate instability.

• Calculate process capability indices like Cp, Cpk, Pp, or Ppk to assess how well the process meets specifications.

• Perform hyp...read more
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Q8. What are various tests for normal distribution?
Ans. 
Tests for normal distribution include Shapiro-Wilk test, Kolmogorov-Smirnov test, and Anderson-Darling test.
• Shapiro-Wilk test: Tests if a sample comes from a normally distributed population.

• Kolmogorov-Smirnov test: Tests if a sample comes from a specific distribution (e.g., normal).

• Anderson-Darling test: Tests if a sample comes from a particular distribution (e.g., normal).
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Q1. What were the top challenges you faced in your previous organization and how did you tackle it?
Ans. 
One of the top challenges I faced in my previous organization was managing a high volume of client requests within tight deadlines.
• Prioritized tasks based on urgency and importance

• Implemented efficient communication channels to streamline client requests

• Collaborated with team members to delegate tasks effectively

• Utilized project management tools to track progress and ensure timely delivery
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Q2. Explain in detail your previous process and your role
Ans. 
Managed client relationships, conducted market research, and developed strategic recommendations for business growth.
• Led client meetings to discuss project objectives and deliverables

• Analyzed market trends and competitor data to identify growth opportunities

• Collaborated with cross-functional teams to develop and implement strategic plans

• Prepared and presented client-facing reports and presentations

• Managed project timel
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Q3. How did you manage conflicts?
Ans. 
I managed conflicts by actively listening, understanding all perspectives, finding common ground, and proposing solutions.
• Actively listened to all parties involved to understand their perspectives

• Identified common ground and areas of agreement

• Proposed solutions that addressed the concerns of all parties

• Used effective communication and negotiation skills to resolve conflicts peacefully
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Q4. What process improvement initiatives you ran in your previous organization and what benefits did it bring?
Ans. 
Implemented Lean Six Sigma initiatives to streamline processes and reduce waste.
• Led a project to map out current processes, identify bottlenecks, and implement solutions to improve efficiency.

• Introduced standardized work instructions to ensure consistency and reduce errors.

• Trained team members on Lean Six Sigma principles to foster a culture of continuous improvement.

• Implemented visual management tools to track progres
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Q5. What is TQM?
Ans. 
TQM stands for Total Quality Management, a management approach focused on continuous improvement of processes and products.
• TQM involves all employees in the organization working together to improve quality

• It emphasizes customer satisfaction and meeting their needs and expectations

• TQM uses tools like Six Sigma, Lean, and PDCA cycle to achieve quality goals

• Examples of companies known for implementing TQM include Toyota a
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Q6. Why are you looking for a change?
Ans. 
Seeking new challenges and opportunities for growth in a different environment.
• Looking for new challenges to expand my skill set

• Seeking opportunities for career advancement

• Interested in exploring different industries or sectors
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Q7. How do you approach a process which has been underperforming since quite a time?
Ans. 
I would conduct a thorough analysis to identify root causes and implement targeted solutions.
• Conduct a comprehensive analysis to identify the root causes of underperformance

• Collaborate with team members to gather insights and perspectives

• Develop a strategic plan to address the identified issues

• Implement targeted solutions and monitor progress closely

• Regularly review and adjust strategies as needed to ensure improvement

• ...read more
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Q8. What were the reports you used to publish and which tools you used?
Ans. 
I used to publish financial reports using Excel and PowerPoint.
• Used Excel to analyze financial data and create tables and charts

• Utilized PowerPoint to present findings and recommendations

• Collaborated with team members to gather data and ensure accuracy
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