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IGT Solutions Customer Service Executive Interview Questions, Process, and Tips

Updated 26 Feb 2025

Top IGT Solutions Customer Service Executive Interview Questions and Answers

View all 6 questions

IGT Solutions Customer Service Executive Interview Experiences

15 interviews found

Interview Questionnaire 

5 Questions

  • Q1. Introduction about ourselves
  • Q2. Hobbies
  • Q3. What is BPO field
  • Ans. 

    BPO stands for Business Process Outsourcing. It involves contracting non-core business activities to a third-party provider.

    • BPO is a cost-saving strategy for businesses.

    • It allows companies to focus on their core competencies.

    • BPO services include customer support, technical support, data entry, and more.

    • India is a popular destination for BPO services due to its large English-speaking workforce.

    • BPO industry is expected t...

  • Answered by AI
  • Q4. What is E-commerce
  • Ans. 

    E-commerce refers to buying and selling of goods and services online.

    • E-commerce allows customers to shop from anywhere at any time.

    • It eliminates the need for physical stores and reduces overhead costs.

    • Examples include Amazon, eBay, and Alibaba.

    • E-commerce has grown rapidly in recent years due to the convenience it offers.

  • Answered by AI
  • Q5. What is social media
  • Ans. 

    Social media refers to online platforms and tools that allow people to create, share, and exchange information and content.

    • Social media includes platforms like Facebook, Twitter, Instagram, and LinkedIn.

    • It allows users to connect with others, share information, and engage in discussions.

    • Social media can be used for personal or professional purposes, and has become an important tool for businesses to reach and engage wi...

  • Answered by AI

Interview Questionnaire 

1 Question

  • Q1. Tell me something about yourself

Customer Service Executive Interview Questions Asked at Other Companies

asked in Zomato
Q1. How u deal to the customer if he get non veg food instead of veg ... read more
asked in Zomato
Q2. How you deal to the customer if he complain that delivery boy thr ... read more
asked in iEnergizer
Q3. 3. What do you mean by Customer service? What is BPO?
Q4. What do you know about gold loans and How will you identify wheth ... read more
asked in Startek
Q5. If you will get a call and customer is very frustrated and then h ... read more

I applied via Walk-in and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self and why should we hire you.
Round 2 - Technical 

(1 Question)

  • Q1. GDS knowledge like what is command name field..and what is the command fare rules...

Interview Preparation Tips

Topics to prepare for IGT Solutions Customer Service Executive interview:
  • Interview and technical knowledge
Interview preparation tips for other job seekers - You will have to good confidence and good communication skills and you will learn a lot of ....

I applied via Referral and was interviewed before Jan 2020. There were 6 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. 1.Introduction 2.how you see yourself in life. 3.tell something about yourself, 4. what's your opinion in different things. What is customer service bla bla....
  • Q2. How you see yourself working . Are you comfortable to work with rotational shift. Just random question.

Interview Preparation Tips

Interview preparation tips for other job seekers - "Confidence" is the key to everything trust me just relax don't get worried about what could go wrong? You'll be rejected so who cares that's how
you learn new things, remember your achievements big your small, if you have passed 10-12 graduation, master's, engineering etc you must have given exams you just remember that you have passed everything till now so this small interview is nothing for you, believe in yourself you have cleared 12 board exams remember how worried everyone was and now just look back and see how intelligent you are just have some faith in you, we often came across of these type of people who don't care too much about anything and they do but they don't show their weak side be like them be tough don't let anyone understand that you are worried and don't let anyone break you, not an interview men/ women you got this.
Remember there are 1000 companies are left don't lose hope that you got rejected just take a chill pill.
Remember the company needs the employees more than you need the job if I can do this anyone can.....

IGT Solutions interview questions for designations

 Customer Service

 (1)

 Senior Customer Service Executive

 (1)

 Customer Service Associate

 (11)

 Customer Service Representative

 (1)

 Customer Care Executive

 (8)

 Customer Support Executive

 (6)

 Customer Service Associate (Csa)

 (1)

 Email Customer Support Executive

 (1)

I applied via Walk-in and was interviewed before Mar 2020. There were 5 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. About company?
  • Q2. Some technical knowledge
  • Q3. Language study

Interview Preparation Tips

Interview preparation tips for other job seekers - Advice for interview is don’t take too much of pressure from my personal experience I’m telling I get failed 3-4interviews because of this because of pressure there is lots of nervousness and then you get panic so go tension free and always read about company more so they will definitely don’t get second thoughts about you.
Some tips which I do is watch my favourite series or listen to music but only peaceful music and stop thinking about interviews 15 min before your interview gets start.
Follow this simple tips and you will definitely clear it.
All the best to All

Get interview-ready with Top IGT Solutions Interview Questions

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IGT Solutions Interview FAQs

How many rounds are there in IGT Solutions Customer Service Executive interview?
IGT Solutions interview process usually has 1-2 rounds. The most common rounds in the IGT Solutions interview process are Resume Shortlist, HR and One-on-one Round.
How to prepare for IGT Solutions Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IGT Solutions. The most common topics and skills that interviewers at IGT Solutions expect are Customer Service, voice process, bpo, Domestic BPO and call center.
What are the top questions asked in IGT Solutions Customer Service Executive interview?

Some of the top questions asked at the IGT Solutions Customer Service Executive interview -

  1. What is BPO? Tell me about social medi...read more
  2. How to solve probl...read more
  3. What is E-comme...read more

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IGT Solutions Customer Service Executive Interview Process

based on 10 interviews

2 Interview rounds

  • Resume Shortlist Round
  • HR Round
View more
IGT Solutions Customer Service Executive Salary
based on 515 salaries
₹1 L/yr - ₹5.4 L/yr
At par with the average Customer Service Executive Salary in India
View more details

IGT Solutions Customer Service Executive Reviews and Ratings

based on 112 reviews

3.3/5

Rating in categories

3.2

Skill development

3.3

Work-life balance

3.1

Salary

3.1

Job security

3.2

Company culture

2.6

Promotions

3.1

Work satisfaction

Explore 112 Reviews and Ratings
Customer Service Executive

Bhopal

0-1 Yrs

₹ 0.5-2 LPA

Customer Service Executive

Bangalore / Bengaluru

0-2 Yrs

₹ 1.5-3 LPA

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