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IGT Solutions Customer Service Associate Interview Questions and Answers for Experienced

Updated 16 Mar 2025

IGT Solutions Customer Service Associate Interview Experiences for Experienced

4 interviews found

Interview experience
3
Average
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself Why do you have gap in your resume. Explain about the process of your last company. What motivates you to work as CSA? What did you learn from yout last organization?
Round 3 - One-on-one 

(1 Question)

  • Q1. I don't know about ops.. Basically they ask the same question, its better stick with your previous answer, changing sentence will cause rejection.. Topics Demonetization Women empowerment Last weekend Dai...

Interview Preparation Tips

Interview preparation tips for other job seekers - Second was versant round.. Wasn't that tough yet somehow I couldn't clear the test.. They require 60/65 score.. Practice your fluency and clarity..
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Aug 2022. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic questions Like introduction
Round 3 - Telephonic Call 

(1 Question)

  • Q1. Basic questions Introduction Speak on social media What you did on your last birthday
Round 4 - Telephonic Call 

(1 Question)

  • Q1. Basic introduction Fresher or experience Speak on any topic they give

Interview Preparation Tips

Topics to prepare for IGT Solutions Customer Service Associate interview:
  • Social Media
Interview preparation tips for other job seekers - I was interviewed in 2021 sep I goted a call from company all interviews taken on call

Customer Service Associate Interview Questions Asked at Other Companies for Experienced

Q1. Situational: If customer gets damaged product and he is saying he ... read more
asked in Amazon
Q2. What is the difference between a good customer service and bad cu ... read more
Q3. If the customer is not satisfied with your answer so what will yo ... read more
Q4. What do you understand by customer care service?
Q5. Why customer care service is important for a company?

I applied via Naukri.com and was interviewed in Oct 2021. There was 1 interview round.

Interview Questionnaire 

7 Questions

  • Q1. What is bpo?
  • Ans. 

    BPO stands for Business Process Outsourcing.

    • It involves contracting out specific business processes to a third-party service provider.

    • Common BPO services include customer service, technical support, and back-office operations.

    • BPO is often used by companies to reduce costs and improve efficiency.

    • Examples of BPO companies include Accenture, IBM, and Infosys.

  • Answered by AI
  • Q2. Why you want to join bpo?
  • Q3. What's your goal in life?
  • Q4. What is your strength?
  • Q5. Can you relocate if you are out of our company's radius?
  • Q6. They gives one topic to check our communication skills
  • Q7. They ask how much salary expecting you have?

Interview Preparation Tips

Interview preparation tips for other job seekers - It's really nice hr and recruiters is there so friendly environment nice

I applied via Walk-in and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Introduction and why should we hire u ?
  • Q2. I said about myself and my skills

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidential while giving interview

IGT Solutions interview questions for designations

 Customer Service

 (1)

 Customer Service Associate (Csa)

 (1)

 Customer Service Executive

 (15)

 Customer Service Representative

 (1)

 Customer Support Associate

 (2)

 Senior Customer Service Executive

 (1)

 Customer Care Executive

 (8)

 Customer Support Executive

 (6)

Interview questions from similar companies

I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. They were random questions to check communication skills

Interview Preparation Tips

Interview preparation tips for other job seekers - For first timers interview may seem to be a tough part to clear but only thing I would suggest don't get nervous and be on point for very questions asked

I applied via Naukri.com and was interviewed before Jun 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Your preferred game and how to play it
  • Ans. 

    My preferred game is chess.

    • Chess is a strategic board game played between two players.

    • The objective is to checkmate the opponent's king, putting it under attack with no possible move to escape.

    • Each player starts with 16 pieces: one king, one queen, two rooks, two knights, two bishops, and eight pawns.

    • The game involves planning moves, anticipating the opponent's strategy, and making tactical decisions.

    • Chess requires cri...

  • Answered by AI
  • Q2. Tell me about yourself
  • Ans. 

    I am a dedicated customer service professional with a passion for helping others and a strong background in problem-solving.

    • Experience: Over 3 years in customer service roles, handling inquiries and resolving issues efficiently.

    • Skills: Excellent communication skills, both verbal and written, demonstrated through positive customer feedback.

    • Problem-Solving: Successfully resolved a complex billing issue for a customer, re...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Just keep talking , dont feel judged . Let your mind be free , if it is your destiny you will get it . One and only rule to follow is never stutter and congratulations, you can work in that shit hole of a company.

I applied via Campus Placement and was interviewed before Jan 2020. There were 4 interview rounds.

Interview Questionnaire 

4 Questions

  • Q1. Talk about yourself
  • Q2. Where do you see yourself in 5 years
  • Q3. What is you motto of joining our company
  • Q4. Would you be comfortable doing all shifts

Interview Preparation Tips

Interview preparation tips for other job seekers - Please be punctual and on time for the interview. Please address your seniors. Please always be polite and formal. Set yourself high standards. Please maintain them. Never stop learning and adopting. Learn new things.

I applied via Campus Placement and was interviewed before Sep 2020. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. How will you manage stress?

Interview Preparation Tips

Interview preparation tips for other job seekers - Make your interviewer feels that you really need this job. And once you get it you will give your maximum.

I applied via Naukri.com and was interviewed in Mar 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Everything was great. Not much hard.

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep well prepared with your communication skills. It will let you to open the doors.

I applied via Campus Placement and was interviewed in Oct 2020. There were 5 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About me

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on what you know

IGT Solutions Interview FAQs

How many rounds are there in IGT Solutions Customer Service Associate interview for experienced candidates?
IGT Solutions interview process for experienced candidates usually has 3-4 rounds. The most common rounds in the IGT Solutions interview process for experienced candidates are Resume Shortlist, HR and Telephonic Call.
How to prepare for IGT Solutions Customer Service Associate interview for experienced candidates?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IGT Solutions. The most common topics and skills that interviewers at IGT Solutions expect are Customer Service, Airlines, Aviation, International Voice Process and international ticketing.
What are the top questions asked in IGT Solutions Customer Service Associate interview for experienced candidates?

Some of the top questions asked at the IGT Solutions Customer Service Associate interview for experienced candidates -

  1. What is b...read more
  2. 1. Why is customer service important for any compan...read more
  3. What do you think customer wants from a companies customer suppor...read more

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IGT Solutions Customer Service Associate Interview Process for Experienced

based on 2 interviews

Interview experience

3
  
Average
View more
IGT Solutions Customer Service Associate Salary
based on 166 salaries
₹1.1 L/yr - ₹5.4 L/yr
5% less than the average Customer Service Associate Salary in India
View more details

IGT Solutions Customer Service Associate Reviews and Ratings

based on 48 reviews

3.5/5

Rating in categories

3.8

Skill development

3.4

Work-life balance

3.2

Salary

3.7

Job security

3.6

Company culture

3.2

Promotions

3.4

Work satisfaction

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