IGT Solutions Chat Support Executive Interview Questions and Answers for Experienced

Basic knowledge test, regarding customer services

Q1. Questions regarding previous job experience
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Q2. Questions regarding educational basckground
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Q1. Tell me something about yourself
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Q2. Where do you see yourself in next 5 years
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Q1. Typing Speed test....
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Q1. Tell me about you project
Ans. 
I led a team to implement a new customer service software system to improve efficiency and customer satisfaction.
• Managed project timeline and budget

• Collaborated with IT department to customize software

• Trained customer service team on new system

• Conducted user testing and gathered feedback

• Implemented system updates based on feedback
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Q2. Explain about your project
Ans. 
Developed a customer feedback system to improve service quality
• Implemented a survey tool to collect feedback from customers

• Analyzed feedback data to identify areas for improvement

• Collaborated with cross-functional teams to implement changes based on feedback

• Measured customer satisfaction levels before and after implementation
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Q1. Tell me about your self
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Q2. What you know about sutherland
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Online test, where needed to type an email

Q1. Say something about your self
Ans. 
I am a dedicated and empathetic customer care executive with a passion for helping others.
• I have excellent communication skills and can effectively resolve customer issues.

• I am patient and understanding, able to handle difficult situations with professionalism.

• I have experience in handling a variety of customer inquiries and providing top-notch service.

• I am a team player and enjoy collaborating with colleagues to ensur
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Q1. Explain your job role
Ans. 
As a Customer Care Executive, I am responsible for providing excellent customer service, resolving customer issues, and ensuring customer satisfaction.
• Handle customer inquiries and complaints via phone, email, or in person

• Provide information about products and services

• Resolve customer issues and complaints in a timely manner

• Maintain a positive, empathetic, and professional attitude towards customers

• Ensure customer sati...read more
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Q1. Myself and experience in english
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Q2. Selected for the peocess
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Q3. Last drawn salary why you are not another process
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Q4. Why you left last job
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Q5. Rate ur english 1 to 10 numbers
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Q6. Introduce yourself as a employee
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Q7. Season topic talk for two minutes
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Q8. How is good english
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Q9. Your favourite place on this topic
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