IFB Customer Care Executive Interview Questions and Answers

Q1. Why are you looking for a change?
Add your answer
Q2. What are your salary expectations?
Add your answer
Q3. Share details of your previous job.
Add your answer
Q4. Where do you see yourself in 5 years?
Add your answer
Q5. Tell me about yourself.
Add your answer
Q6. Firstly consume total knowledge of LG Electronics what is that and after that you are 150 words learn about IT sector and what is BPO and KPO.
Add your answer
Q7. And your hobby question are more important because when you answered your hobby HR quickly to the next question about your hobby as belong what is that show very serious about your hobby and their knowledg...read more
Add your answer
Q8. During the period of interview HR,s are continuously focus on your communication and fluency of your language Hindi aur English so don't be hesitate
Add your answer

Q1. HR,s check your typing speed and some computer knowledge
View 1 more answer

Q1. Wat is thermodynamics
Ans. 
Thermodynamics is the branch of physics that deals with the relationships between heat, work, and energy.
• Thermodynamics studies the transfer of energy in the form of heat and work.

• It involves concepts such as temperature, pressure, and entropy.

• The laws of thermodynamics govern the behavior of energy in systems.

• Examples include engines converting heat into mechanical work and refrigerators removing heat from a space.

• The...read more
Answered by AI
Add your answer
Q2. Wat is known as energy
Ans. 
Energy is the ability to do work or produce heat.
• Energy can exist in various forms such as kinetic, potential, thermal, chemical, nuclear, and electromagnetic

• It is measured in units such as joules or calories

• Energy can be transferred or converted from one form to another

• Examples include the energy stored in a battery, the heat energy from the sun, and the kinetic energy of a moving car
Answered by AI
Add your answer
Q3. Wat is Unit of heat
Ans. 
Unit of heat is a measurement of energy transferred between two bodies due to a temperature difference.
• Unit of heat is typically measured in joules (J) or calories (cal).

• One calorie is defined as the amount of heat required to raise the temperature of one gram of water by one degree Celsius.

• Heat can also be measured in British Thermal Units (BTU) or kilowatt-hours (kWh).
Answered by AI
Add your answer
Q4. Wat is components of AC
Ans. 
Components of an AC include compressor, condenser, evaporator, expansion valve, and refrigerant.
• Compressor: responsible for circulating refrigerant through the system

• Condenser: releases heat absorbed by the refrigerant

• Evaporator: absorbs heat from the air inside the room

• Expansion valve: regulates the flow of refrigerant

• Refrigerant: substance used to cool the air
Answered by AI
Add your answer

Q1. About your experience
Add your answer
Q2. Responsibility in customer service
Add your answer
Q3. How can we convert frustrated customer
Ans. 
By actively listening, empathizing, offering solutions, and following up.
• Listen to the customer's concerns without interrupting

• Empathize with the customer's frustration and show understanding

• Offer solutions or alternatives to address the customer's issue

• Follow up with the customer to ensure their satisfaction and resolve any remaining concerns
Answered by AI
Add your answer
Q4. What are kpi in customer service executive
Ans. 
KPIs in customer service executive are key performance indicators used to measure the success of customer service operations.
• KPIs help track important metrics such as customer satisfaction, response time, resolution rate, and first contact resolution.

• Examples of KPIs include Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Average Handle Time (AHT), and Customer Retention Rate.

• KPIs are used to set goals, m...read more
Answered by AI
Add your answer

Q1. Tell me about yourself.
Ans. 
Experienced customer service executive with a strong background in resolving customer issues and ensuring satisfaction.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries, complaints, and feedback

• Proficient in using CRM systems and resolving technical issues

• Strong communication and problem-solving skills

• Received multiple awards for excellent customer service
Answered by AI
Add your answer
Q2. How do you know about this opening?
Ans. 
I found out about this opening through a job search website.
• I regularly check job search websites for new opportunities.

• I received a notification from the job search website about this opening.

• I saw the job posting on a job search website and decided to apply.

• A friend or colleague recommended this job opening to me through a job search website.
Answered by AI
Add your answer

Experience with a particular case, Escalation, difficult case attended

Q1. Related for handling, knowledge, adaptabilityand more
Add your answer

Q1. Consolidate for all 3 rounds again and in depth
Add your answer

Q1. Sir you can ask me whatever you like.
Add your answer

Q1. Tell me about your organization
Add your answer
Q2. Describe current role
Add your answer

Q1. What is your favorite song
Add your answer
Q2. What is your favorite movie
Add your answer

Q1. Introduce youself
Ans. 
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer support roles

• Skilled in handling customer inquiries and complaints

• Proficient in using CRM systems and ticketing platforms

• Excellent communication and problem-solving skills

• Received multiple awards for outstanding customer service
Answered by AI
Add your answer
Q2. Are u comfortable to speak English or Hindi
Ans. 
Comfortable speaking both English and Hindi
• Yes, I am comfortable speaking both English and Hindi

• I am fluent in both languages and can effectively communicate in either

• I have experience providing customer support in both English and Hindi
Answered by AI
Add your answer

Q1. Typing Test Typing Test
Add your answer

Write Eassy on some Topic like Election, favourite sports , memorable day

Q1. Introduce Yourself
Ans. 
I am a dedicated and experienced Customer Support Executive with a passion for helping customers resolve their issues.
• I have over 5 years of experience in customer support roles

• I am skilled in handling customer inquiries, resolving complaints, and providing product information

• I am proficient in using CRM systems and have a strong attention to detail

• I have received multiple awards for my outstanding customer service ski
Answered by AI
Add your answer
Q2. What are role and responsiblities in your previous company?
Ans. 
In my previous company, I was responsible for providing customer support through various channels and resolving customer queries and issues.
• Handled customer inquiries via phone, email, and chat

• Resolved customer complaints and issues in a timely and professional manner

• Provided product information and assistance to customers

• Escalated complex issues to the appropriate department for resolution

• Maintained accurate records o
Answered by AI
Add your answer
Q3. What is inbound and outbound calling?
Ans. 
Inbound calling is receiving calls from customers, while outbound calling is making calls to customers.
• Inbound calling involves answering customer inquiries and providing support

• Outbound calling involves making sales calls or follow-up calls to customers

• Examples: Inbound calling - customer service hotline, Outbound calling - telemarketing
Answered by AI
Add your answer
Q4. What is B P O
Ans. 
BPO stands for Business Process Outsourcing, where a company contracts out various business operations to a third-party service provider.
• BPO involves contracting out specific business processes such as customer support, technical support, data entry, and more.

• Companies often outsource these processes to specialized BPO firms to reduce costs and focus on core business activities.

• BPO services can be onshore, nearshore, o...read more
Answered by AI
Add your answer
Q5. What are you strength and weakness
Ans. 
Strength: Excellent communication skills, Weakness: Overthinking
• Strength: Ability to effectively communicate with customers and colleagues

• Strength: Strong problem-solving skills

• Weakness: Tendency to overthink situations and decisions

• Weakness: Struggle with delegating tasks to others
Answered by AI
Add your answer

Q1. Share details of your previous job.
Add your answer

Q1. Experience in past job
Add your answer