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USHA International Customer Service Executive Interview Questions and Answers
USHA International Customer Service Executive Interview Experiences
2 interviews found
Anonymous
(4 Questions)
- Q1. About your experience
- Q2. Responsibility in customer service
- Q3. How can we convert frustrated customer
- Ans.
By actively listening, empathizing, offering solutions, and following up.
Listen to the customer's concerns without interrupting
Empathize with the customer's frustration and show understanding
Offer solutions or alternatives to address the customer's issue
Follow up with the customer to ensure their satisfaction and resolve any remaining concerns
- Q4. What are kpi in customer service executive
- Ans.
KPIs in customer service executive are key performance indicators used to measure the success of customer service operations.
KPIs help track important metrics such as customer satisfaction, response time, resolution rate, and first contact resolution.
Examples of KPIs include Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Average Handle Time (AHT), and Customer Retention Rate.
KPIs are used to set goals, m...
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Mar 2022. There were 4 interview rounds.
(1 Question)
- Q1. Share details of your previous job.
(1 Question)
- Q1. Experience in past job
Interview Preparation Tips
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Interview questions from similar companies
I applied via Walk-in and was interviewed before Mar 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Tell me about your self
- Q2. Why should we hire you
Interview Preparation Tips
I applied via Approached by Company and was interviewed in Mar 2022. There was 1 interview round.
(1 Question)
- Q1. Sir you can ask me whatever you like.
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Oct 2020. There were 5 interview rounds.
Interview Questionnaire
2 Questions
- Q1. If you are technically strong easily u can crack the interview here...
- Q2. Past experiences and responsibilities
Interview Preparation Tips
Packages are quite okay here. Don't know about increments even after performing.
Interview Questionnaire
2 Questions
- Q1. why you do this job ?
- Q2. Sir I have need the money and do the future in this company.
I applied via Referral and was interviewed in Dec 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. About my past experience
- Q2. Future goals
Interview Preparation Tips
(1 Question)
- Q1. Tell me about yourself.
I applied via Naukri.com and was interviewed before Sep 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. How would you adjust with our culture?
- Ans. Being Asian mnc, LG culture is quite different s, work from home is strictly not allowed. But I said culture won't affect as long as you enjoy work. But now I feel the gravity of question after six months. If you are ready to accept harsh working hours and almost no work life balance then you may join LG
Interview Preparation Tips
I applied via Approached by Company and was interviewed before Sep 2021. There were 2 interview rounds.
About my ...CV and my approch to this company
Interview Preparation Tips
- Your experience
- Your beahaviour
- Team Handling
- Sales
- Quality Control
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USHA International Interviews By Designations
- USHA International Territory Sales Manager Interview Questions
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USHA International Customer Service Executive Interview Process
based on 1 interview
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USHA International Customer Service Executive Reviews and Ratings
based on 3 reviews
Rating in categories
|
Territory Manager
306
salaries
|  ₹3 L/yr - ₹8 L/yr |
|
Senior Territory Manager
198
salaries
| ₹3.9 L/yr - ₹10.1 L/yr |
|
Sales Executive
167
salaries
| ₹0.7 L/yr - ₹5 L/yr |
|
Assistant Manager
146
salaries
| ₹3.8 L/yr - ₹10.9 L/yr |
|
Deputy Manager
129
salaries
| ₹5 L/yr - ₹14.6 L/yr |
Samsung
OPPO
LG Electronics
HARMAN
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