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IFB Senior Service Executive Interview Questions and Answers
IFB Senior Service Executive Interview Experiences
3 interviews found
Selected
I applied via Company Website and was interviewed in Nov 2023. There was 1 interview round.
(3 Questions)
- Q1. About product Knowledge, customer satisfaction, Revenue.
- Q2. Refrigeration cycle
- Q3. Which types of gas are uses
- Ans.
Various types of gases are used in different industries and applications.
Oxygen - used in medical facilities and welding
Nitrogen - used in food packaging and electronics manufacturing
Carbon dioxide - used in carbonated beverages and fire extinguishers
Hydrogen - used in fuel cells and rocket propulsion
Argon - used in welding and lighting applications
Interview Preparation Tips
Selected
I applied via Recruitment Consulltant and was interviewed before Mar 2023. There were 2 interview rounds.
(1 Question)
- Q1. Previous job experience
(1 Question)
- Q1. CTC based interview
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Dec 2020. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. Tell me about your work in previous company
Interview Preparation Tips
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Interview questions from similar companies
Rahul Dubey
Selected
I applied via Recruitment Consulltant and was interviewed in Aug 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Total based on previous Company’s products
- Q2. All related material testing machine
(2 Questions)
- Q1. Situation based question
- Q2. How you will handle Customers at different different situation
- Ans.
I will handle customers with empathy, active listening, problem-solving skills, and clear communication.
Show empathy and understanding towards customers' concerns
Practice active listening to fully understand the issue before providing solutions
Utilize problem-solving skills to address customer needs effectively
Communicate clearly and professionally to ensure customers are informed and satisfied
(1 Question)
- Q1. Salary discussion
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in Nov 2024. There was 1 interview round.
(2 Questions)
- Q1. Things are going well for the company.
- Q2. Things are going well for the company.
ARUNPANDIAN S
Selected
I applied via Approached by Company and was interviewed in Jun 2024. There were 5 interview rounds.
(2 Questions)
- Q1. What is sub cooling and super heat
- Q2. The chiller condenser outlet line to super heat work and evaporator to compressor before sub cooling work
(2 Questions)
- Q1. Refrigeration basic cycle
- Q2. 1.Compressor to condenser 2.Condenser to expansion valve 3.Expansion valve to evaporator 4.Evaporator to compressor
(2 Questions)
- Q1. The split unit E6 error how to resolve
- Q2. Check the Indore to outdoor communication cable continuity continuous not coming means cable is failure and cable continuity is coming na board failure
Manager and technical officer
One split AC installation work explain
Customer Service Executive Interview Questions & Answers
USHA International
Anonymous
posted on 4 Jun 2024
(4 Questions)
- Q1. About your experience
- Q2. Responsibility in customer service
- Q3. How can we convert frustrated customer
- Ans.
By actively listening, empathizing, offering solutions, and following up.
Listen to the customer's concerns without interrupting
Empathize with the customer's frustration and show understanding
Offer solutions or alternatives to address the customer's issue
Follow up with the customer to ensure their satisfaction and resolve any remaining concerns
- Q4. What are kpi in customer service executive
- Ans.
KPIs in customer service executive are key performance indicators used to measure the success of customer service operations.
KPIs help track important metrics such as customer satisfaction, response time, resolution rate, and first contact resolution.
Examples of KPIs include Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), Average Handle Time (AHT), and Customer Retention Rate.
KPIs are used to set goals, m...
Interview Preparation Tips
Good be preapred technical queations are there
(2 Questions)
- Q1. Introduce your self
- Q2. Tell me about your previous
(2 Questions)
- Q1. Refrigeration cycle
- Q2. Washing machine operation
Interview Preparation Tips
Field Service Engineer Interview Questions & Answers
Intex Technologies
Anonymous
posted on 12 Sep 2023
Selected
I applied via Walk-in
(2 Questions)
- Q1. Service Engineer
- Q2. My name is Umesh and i have electronics company service Engineer jaquar lighting company electronics Manufacturing company 2years experience electronics service engineer
(2 Questions)
- Q1. I'm service Engineer
- Q2. Electronics Service
(2 Questions)
- Q1. Service Engineer
- Q2. I have 4 year experience in electronics service engineer and field service Engineer jaquar lighting company electronics Manufacturing company
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IFB Senior Service Executive Interview Process
based on 2 interviews
1 Interview rounds
- Technical Round
Interview Questions from Similar Companies
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IFB Senior Service Executive Reviews and Ratings
based on 13 reviews
Rating in categories
|
Assistant Manager
178
salaries
|  ₹5.7 L/yr - ₹17 L/yr |
|
Sales Executive
173
salaries
| ₹1.1 L/yr - ₹4.5 L/yr |
|
Senior Executive
167
salaries
| ₹4.3 L/yr - ₹13.5 L/yr |
|
Business Manager
116
salaries
| ₹7 L/yr - ₹24.4 L/yr |
|
Customer Service Associate
99
salaries
| ₹1.5 L/yr - ₹3.2 L/yr |
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