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Voltas Customer Care Interview Questions, Process, and Tips
Voltas Customer Care Interview Experiences
1 interview found
(4 Questions)
- Q1. Wat is thermodynamics
- Ans.
Thermodynamics is the branch of physics that deals with the relationships between heat, work, and energy.
Thermodynamics studies the transfer of energy in the form of heat and work.
It involves concepts such as temperature, pressure, and entropy.
The laws of thermodynamics govern the behavior of energy in systems.
Examples include engines converting heat into mechanical work and refrigerators removing heat from a space.
The...
- Q2. Wat is known as energy
- Ans.
Energy is the ability to do work or produce heat.
Energy can exist in various forms such as kinetic, potential, thermal, chemical, nuclear, and electromagnetic
It is measured in units such as joules or calories
Energy can be transferred or converted from one form to another
Examples include the energy stored in a battery, the heat energy from the sun, and the kinetic energy of a moving car
- Q3. Wat is Unit of heat
- Ans.
Unit of heat is a measurement of energy transferred between two bodies due to a temperature difference.
Unit of heat is typically measured in joules (J) or calories (cal).
One calorie is defined as the amount of heat required to raise the temperature of one gram of water by one degree Celsius.
Heat can also be measured in British Thermal Units (BTU) or kilowatt-hours (kWh).
- Q4. Wat is components of AC
- Ans.
Components of an AC include compressor, condenser, evaporator, expansion valve, and refrigerant.
Compressor: responsible for circulating refrigerant through the system
Condenser: releases heat absorbed by the refrigerant
Evaporator: absorbs heat from the air inside the room
Expansion valve: regulates the flow of refrigerant
Refrigerant: substance used to cool the air
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Customer Support Executive Interview Questions & Answers
LG Electronics
Gourav Kumar
posted on 9 Oct 2024
Selected
I applied via Referral and was interviewed in Apr 2024. There were 4 interview rounds.
(2 Questions)
- Q1. Introduce youself
- Ans.
I am a dedicated and experienced Customer Support Executive with a strong background in resolving customer issues and providing exceptional service.
Over 5 years of experience in customer support roles
Skilled in handling customer inquiries and complaints
Proficient in using CRM systems and ticketing platforms
Excellent communication and problem-solving skills
Received multiple awards for outstanding customer service
- Q2. Are u comfortable to speak English or Hindi
- Ans.
Comfortable speaking both English and Hindi
Yes, I am comfortable speaking both English and Hindi
I am fluent in both languages and can effectively communicate in either
I have experience providing customer support in both English and Hindi
(1 Question)
- Q1. Typing Test Typing Test
Write Eassy on some Topic like Election, favourite sports , memorable day
(5 Questions)
- Q1. Introduce Yourself
- Ans.
I am a dedicated and experienced Customer Support Executive with a passion for helping customers resolve their issues.
I have over 5 years of experience in customer support roles
I am skilled in handling customer inquiries, resolving complaints, and providing product information
I am proficient in using CRM systems and have a strong attention to detail
I have received multiple awards for my outstanding customer service ski
- Q2. What are role and responsiblities in your previous company?
- Ans.
In my previous company, I was responsible for providing customer support through various channels and resolving customer queries and issues.
Handled customer inquiries via phone, email, and chat
Resolved customer complaints and issues in a timely and professional manner
Provided product information and assistance to customers
Escalated complex issues to the appropriate department for resolution
Maintained accurate records o
- Q3. What is inbound and outbound calling?
- Ans.
Inbound calling is receiving calls from customers, while outbound calling is making calls to customers.
Inbound calling involves answering customer inquiries and providing support
Outbound calling involves making sales calls or follow-up calls to customers
Examples: Inbound calling - customer service hotline, Outbound calling - telemarketing
- Q4. What is B P O
- Ans.
BPO stands for Business Process Outsourcing, where a company contracts out various business operations to a third-party service provider.
BPO involves contracting out specific business processes such as customer support, technical support, data entry, and more.
Companies often outsource these processes to specialized BPO firms to reduce costs and focus on core business activities.
BPO services can be onshore, nearshore, o...
- Q5. What are you strength and weakness
- Ans.
Strength: Excellent communication skills, Weakness: Overthinking
Strength: Ability to effectively communicate with customers and colleagues
Strength: Strong problem-solving skills
Weakness: Tendency to overthink situations and decisions
Weakness: Struggle with delegating tasks to others
Interview Preparation Tips
One of the standout features of LG BPO was the excellent food provided in the canteen. Additionally, the company offered complimentary tea and coffee, as well as providing both-side cab transportation. This was a huge benefit for me, as it saved me time and money on commuting.
If you have strong communication skills, you can expect a competitive salary of around 15k; otherwise, the base salary is 13k.
While my overall experience was highly satisfactory, I did notice that salary increases were not as frequent as I had hoped.
Overall, I would recommend LG BPO as a great place to work, especially for those seeking a supportive and friendly work environment with convenient transportation options.
Asit Dey
Selected
(2 Questions)
- Q1. Tell me about your organization
- Q2. Describe current role
(2 Questions)
- Q1. What is your favorite song
- Q2. What is your favorite movie
Interview Preparation Tips
I applied via Walk-in and was interviewed in Apr 2023. There were 3 interview rounds.
Aptitude and general knowledge check
(2 Questions)
- Q1. Subject based questions
- Q2. Questions on sales too
Interview Preparation Tips
- B2B Sales
Selected
I applied via Naukri.com and was interviewed in Sep 2023. There were 4 interview rounds.
Last working question
Last working question
(1 Question)
- Q1. Salery discussion
Selected
I applied via Walk-in and was interviewed before Apr 2023. There was 1 interview round.
(1 Question)
- Q1. Education Qualifications Past Experience Aware About Mobile Knowledge Interview Hindi/English Both
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
Panasonic
Lakshmi Gupta
posted on 24 Feb 2023
Selected
I applied via Recruitment Consulltant and was interviewed before Feb 2022. There was 1 interview round.
(3 Questions)
- Q1. What is the BPO ?
- Ans.
BPO stands for Business Process Outsourcing.
BPO involves contracting out specific business processes to a third-party service provider.
It is commonly used for customer service, technical support, and back-office operations.
BPO can help companies save costs, improve efficiency, and focus on core business functions.
Examples of BPO companies include Accenture, IBM, and Infosys.
- Q2. What is the customer service ?
- Ans.
Customer service is the assistance and support provided to customers before, during, and after a purchase or interaction.
Customer service involves addressing customer inquiries, concerns, and complaints.
It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.
Customer service can be provided through various channels such as phone, email, chat, or in...
- Q3. About your self and your hobbies
- Ans. My name is Lakshmi Gupta basically I am from Hamirpur district but currently I am living in Indirapuram Ghaziabad because Ghaziabad is my in-law house. I am pursuing B.A LL.B from Mewar institute of law. Vasundhara Ghaziabad U.P. 201012 . Completed senior secondary studies from humanity securing (59%) from SP hiranand inter College Bewar. Hamirpur u.p 510201 Completed High school studies securing (64.3%) from Governme...
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
BSH Home Appliances Group
Anonymous
posted on 24 Oct 2023
Selected
I applied via Approached by Company and was interviewed before Oct 2022. There were 2 interview rounds.
(2 Questions)
- Q1. How does a motor works.
- Ans.
A motor works by converting electrical energy into mechanical energy through the interaction of magnetic fields.
Electric current flows through coils of wire, creating a magnetic field.
The magnetic field interacts with permanent magnets, causing the rotor to turn.
The turning rotor drives the mechanical output of the motor.
Different types of motors (e.g. DC, AC, stepper) operate based on variations of this principle.
- Q2. What's your expectations for salary
Interview Preparation Tips
- Technical Mechanical Engineer
Monalisa Lenka
I applied via Approached by Company and was interviewed in Mar 2022. There was 1 interview round.
(1 Question)
- Q1. Sir you can ask me whatever you like.
Interview Preparation Tips
Customer Service Associate Interview Questions & Answers
LG Electronics
Anonymous
posted on 15 Sep 2023
Selected
I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.
(5 Questions)
- Q1. Relative of technical
- Q2. Opposite relative
- Q3. Mostly important
- Q4. My introduction
- Q5. Realtive self questions and introduction
Computer science and technology
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Voltas Interviews By Designations
- Voltas Assistant Manager Interview Questions
- Voltas Service Engineer Interview Questions
- Voltas Site Engineer Interview Questions
- Voltas AC Technician Interview Questions
- Voltas Safety Officer Interview Questions
- Voltas AC and Refrigeration Technician Interview Questions
- Voltas Area Sales Manager Interview Questions
- Voltas Area Service Manager Interview Questions
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Interview Questions for Popular Designations
- Customer Care Executive Interview Questions
- Non Voice Customer Care Executive Interview Questions
- Customer Care Associate Interview Questions
- Customer Service Executive Interview Questions
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- Voice Process Customer Care Executive Interview Questions
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Voltas Customer Care Interview Process
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Voltas Customer Care Reviews and Ratings
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Rating in categories
|
Assistant Manager
462
salaries
|  ₹4.4 L/yr - ₹16.7 L/yr |
|
Service Engineer
209
salaries
| ₹1.8 L/yr - ₹9 L/yr |
|
AC Technician
190
salaries
| ₹1 L/yr - ₹6.1 L/yr |
|
Safety Officer
154
salaries
| ₹2.8 L/yr - ₹7 L/yr |
|
Senior Engineer
145
salaries
| ₹3.5 L/yr - ₹9.2 L/yr |
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