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iEnergizer Senior Customer Service Executive Interview Questions and Answers for Experienced
iEnergizer Senior Customer Service Executive Interview Experiences for Experienced
10 interviews found
Anonymous
Selected
I applied via Recruitment Consulltant and was interviewed in Dec 2024. There was 1 interview round.
(2 Questions)
- Q1. Hr asking about your self Introduction
- Q2. Written test for grammatical knowledge.
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed in May 2024. There was 1 interview round.
(3 Questions)
- Q1. Tell me about yourself
- Q2. Why did you leave your privious job
- Q3. Why you want to join this company
Selected
I applied via Referral and was interviewed in Sep 2024. There were 2 interview rounds.
Basic knowledge of IQ
(2 Questions)
- Q1. Memorable day and roles and responsibilities
- Ans.
One memorable day was when I successfully resolved a complex customer issue, showcasing my problem-solving skills and dedication to customer satisfaction.
Received a challenging customer complaint regarding a billing error
Investigated the issue thoroughly and identified the root cause
Communicated effectively with the customer, providing regular updates and reassurance
Collaborated with the billing department to rectify t...
- Q2. Tell me something about your self
- Ans.
I am a dedicated and experienced customer service professional with a strong focus on providing exceptional support to clients.
Over 5 years of experience in customer service roles
Skilled in handling customer inquiries and resolving issues efficiently
Strong communication and problem-solving skills
Ability to work well under pressure and in a fast-paced environment
Selected
I applied via Referral
(1 Question)
- Q1. Introduction .process related
Interview Preparation Tips
iEnergizer interview questions for designations
I applied via Walk-in and was interviewed before Jun 2023. There were 2 interview rounds.
(1 Question)
- Q1. Tell us about yourself and want you want to achieve in your life
- Ans.
I am a dedicated and experienced customer service professional with a passion for helping others. In my life, I aim to continuously grow and develop both personally and professionally.
I have over 5 years of experience in customer service roles, where I have honed my communication and problem-solving skills.
I am committed to providing exceptional service to customers and ensuring their satisfaction.
I am always seeking o...
(2 Questions)
- Q1. Tell us about yourself in spanish
- Ans.
Soy una persona apasionada por brindar un excelente servicio al cliente, con experiencia en resolver problemas de manera eficiente y efectiva.
Experiencia en atención al cliente
Habilidad para resolver problemas de manera eficiente
Apasionado por brindar un excelente servicio
Capacidad para trabajar bajo presión
Experiencia en manejo de quejas y reclamos
- Q2. Why you have learnt spanish
- Ans.
I learned Spanish to better communicate with Spanish-speaking customers and provide excellent customer service.
To improve customer service for Spanish-speaking clients
To expand my language skills and marketability
To better understand and connect with a diverse range of customers
I applied via Walk-in and was interviewed in May 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Instructions questions
- Q2. Tell about your self
(3 Questions)
- Q1. Brief description of process
- Ans.
Our process involves identifying customer needs, providing solutions, and ensuring customer satisfaction.
Identify customer needs through active listening and questioning
Provide solutions and options based on customer needs
Ensure customer satisfaction through follow-up and resolution
Document customer interactions and feedback for future reference
- Q2. Process related questions
- Q3. Process related knowledge
Interview Preparation Tips
I applied via Walk-in and was interviewed before Dec 2021. There were 5 interview rounds.
General Introduction & Availability .
(3 Questions)
- Q1. Job profile and Expectations
- Q2. What do you think about SOCIAL NETWORKING
- Q3. Where you want to see in 2 years
(2 Questions)
- Q1. Salary disclosure and explained incentive and attendance bonus as well.
- Q2. Explained terms and policies.
(1 Question)
- Q1. One on one meeting with OPS Manager.
Interview Preparation Tips
Don't do overdone.
I applied via Referral and was interviewed in Dec 2020. There were 3 interview rounds.
Interview Questionnaire
4 Questions
- Q1. First of all brief introduction.
- Q2. Your last company overview, profile, KRA's
- Q3. What do you know about specific process like Urban Company / Airtel / Zomato / Rapido / Dream 11 ?
- Q4. How you will do sales or manage customers.
- Ans.
I will do sales and manage customers by building strong relationships, understanding their needs, and providing excellent service.
Building strong relationships with customers
Understanding customer needs and preferences
Providing excellent customer service
Identifying opportunities for upselling or cross-selling
Resolving customer complaints and issues
Maintaining accurate customer records and documentation
Collaborating wit...
Interview Preparation Tips
1. Always be confident
2. Always talkative during interview, don't hesitate
3. Always ready for any questions.
4. Always prepare about the specific Company.
Best Regards
Ashish Chauhan (AC)
Interview Questionnaire
1 Question
- Q1. Introduction
- Ans. Stay confident, make a speech for yourself, practice it over and over again, ammend it, stay confident, should know about yourself.
I applied via Naukri.com and was interviewed in Nov 2020. There were 3 interview rounds.
Interview Questionnaire
2 Questions
- Q1. They ask about the job experience ?
- Q2. Ask to sell a product?
Interview Preparation Tips
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iEnergizer Interview FAQs
The duration of iEnergizer Senior Customer Service Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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iEnergizer Senior Customer Service Executive Interview Process for Experienced
based on 5 interviews
2 Interview rounds
- HR Round - 1
- HR Round - 2
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