iEnergizer Senior Customer Service Associate Interview Questions and Answers

Q1. Self introduction
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Q2. Job description if previous role
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Accent assessment & English grammar

Live chat or call discussion

Q1. Self introduction
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Q2. Process related and job description
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Q1. Tell me about your self?
Ans. 
I am a dedicated and experienced customer service professional with a strong focus on providing excellent support and building positive relationships with customers.
• I have over 5 years of experience in customer service roles

• I am skilled in handling customer inquiries, resolving issues, and providing product information

• I have a proven track record of exceeding customer satisfaction goals

• I am a strong communicator and pr...read more
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Q2. Why you want to leave the previous company?
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Seeking new challenges and growth opportunities.
• Looking for new challenges and opportunities for growth

• Desire to expand my skill set and knowledge in a different environment

• Seeking a company with better career advancement prospects

• Want to explore different work cultures and practices
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Q1. Personal life last work experience overall skills
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Need to write on given topic about 400 words in 30 minutes or 40 minutes I guess.

Q1. Personal life professional life experience how to deal with problems general topic on life. Hobbies
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Q2. He is one the coolest operations manager I'm working with first one was at ICICI Lombard. Humble guy down to earth. More focused on lady's 😜 Overall made me comfortable in interview. Took some gap to an...read more
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Q1. About yourself, age, previous experience
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Q1. What is ram used in the computer for
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RAM is used in a computer to temporarily store data and instructions that the CPU needs to access quickly.
• RAM stands for Random Access Memory

• It is used to store data and instructions that the CPU needs to access quickly

• RAM is volatile memory, meaning it loses its contents when the power is turned off

• Having more RAM allows a computer to run more programs simultaneously without slowing down
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Q1. Tell me about yourself.
Ans. 
Experienced customer service professional with a strong background in resolving customer issues and providing exceptional service.
• Over 5 years of experience in customer service roles

• Skilled in handling customer inquiries, complaints, and escalations

• Proficient in using CRM systems and resolving technical issues

• Strong communication and problem-solving skills

• Received multiple awards for outstanding customer service perfor
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Q2. Tell me about your professional experience
Ans. 
I have over 5 years of experience in customer service roles, with a focus on resolving customer issues and providing excellent support.
• Worked as a Customer Service Representative for XYZ Company for 3 years

• Managed a team of customer service agents and implemented new training programs

• Received multiple awards for exceeding customer satisfaction goals

• Utilized CRM software to track customer interactions and resolve issues
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Q3. Why did you leave your previous company?
Ans. 
Seeking new challenges and growth opportunities in a larger organization.
• Desire for career advancement

• Looking for a more challenging role

• Seeking better compensation or benefits

• Relocation to a new area

• Company downsizing or restructuring
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Q1. Tell about yourself
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Q2. Which public figure do you admire the most
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Q3. What is your location
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Q4. What is your current CTC
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Q1. Tell me about yourself
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Q2. Why is your hometown famous
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AMCAT assessment consist of 4-5 sections I scored 76 which is way too high

Q1. Tell me about yourself
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Q2. Mock Call & call etiquettes
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Q1. Anatomy and physiology
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Q1. Self introduction
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Q2. Work experience
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Versant and assessment

Q1. Shift flexibility
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Q2. Compensation discussion
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