iEnergizer Assistant Executive Customer Service Interview Questions and Answers

Q1. Introduce yourself.
Ans. 
I am a dedicated and experienced customer service professional with a passion for helping others and resolving issues.
• Over 5 years of experience in customer service roles

• Strong communication and problem-solving skills

• Ability to handle difficult customers and resolve conflicts

• Proficient in using CRM systems and other customer service tools
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Q2. What is your dream destination and why?
Ans. 
My dream destination is the Maldives because of its pristine beaches, crystal clear waters, and luxurious overwater bungalows.
• Pristine beaches with white sand

• Crystal clear waters for snorkeling and diving

• Luxurious overwater bungalows for a unique stay

• Opportunities for relaxation and water activities
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Q1. Tell me your memorable day.
Ans. 
My memorable day was when I received a promotion at work after months of hard work and dedication.
• Received a promotion at work

• Months of hard work and dedication paid off

• Celebrated with colleagues and family
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Q2. Difference between credit card and debit card.
Ans. 
Credit card allows users to borrow money from the card issuer up to a certain limit, while debit card deducts funds directly from the user's bank account.
• Credit card allows users to borrow money up to a certain limit, while debit card uses funds directly from user's bank account

• Credit card charges interest on borrowed money, while debit card does not

• Credit card offers rewards and benefits, while debit card does not

• Cred...read more
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For me it was tough but one HR sir helped me to clear this round.

Q1. Strengths and weaknesses
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Q1. Something about your self
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Q2. Previous routine
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Q1. Management , organisation, jaipur, meerut
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What was your happiest moment of your life ?

Q1. What motivates you to apply for the post , when you can clearly apply for other job post ?
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Q2. What is customer service and how can we deal with an angry customer ?
Ans. 
Customer service involves providing assistance and support to customers, while dealing with an angry customer requires empathy, active listening, and problem-solving skills.
• Listen actively to the customer's concerns and show empathy towards their situation.

• Remain calm and composed, even if the customer is being aggressive or rude.

• Apologize for any inconvenience caused and take responsibility for resolving the issue.

• Off...read more
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Q3. How did I prepare for the Master’s course ?
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Q4. Are you able to keep up with the jobs , changing schedules ? How determined are you to do this job and for how long ?
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