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iEnergizer Assistant Executive Customer Service Interview Questions and Answers

Updated 11 Mar 2025

iEnergizer Assistant Executive Customer Service Interview Experiences

5 interviews found

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Strengths and weaknesses
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Job Fair and was interviewed in Jun 2024. There were 3 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduce yourself.
  • Ans. 

    I am a dedicated and experienced customer service professional with a passion for helping others and resolving issues.

    • Over 5 years of experience in customer service roles

    • Strong communication and problem-solving skills

    • Ability to handle difficult customers and resolve conflicts

    • Proficient in using CRM systems and other customer service tools

  • Answered by AI
  • Q2. What is your dream destination and why?
  • Ans. 

    My dream destination is the Maldives because of its pristine beaches, crystal clear waters, and luxurious overwater bungalows.

    • Pristine beaches with white sand

    • Crystal clear waters for snorkeling and diving

    • Luxurious overwater bungalows for a unique stay

    • Opportunities for relaxation and water activities

  • Answered by AI
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me your memorable day.
  • Ans. 

    My memorable day was when I received a promotion at work after months of hard work and dedication.

    • Received a promotion at work

    • Months of hard work and dedication paid off

    • Celebrated with colleagues and family

  • Answered by AI
  • Q2. Difference between credit card and debit card.
  • Ans. 

    Credit card allows users to borrow money from the card issuer up to a certain limit, while debit card deducts funds directly from the user's bank account.

    • Credit card allows users to borrow money up to a certain limit, while debit card uses funds directly from user's bank account

    • Credit card charges interest on borrowed money, while debit card does not

    • Credit card offers rewards and benefits, while debit card does not

    • Cred...

  • Answered by AI
Round 3 - Aptitude Test 

For me it was tough but one HR sir helped me to clear this round.

Interview Preparation Tips

Topics to prepare for iEnergizer Assistant Executive Customer Service interview:
  • English Communication Skill
  • Basics of Banking
Interview preparation tips for other job seekers - Please strengthen your English communication Skills. 🙂🙂

Assistant Executive Customer Service Interview Questions Asked at Other Companies

asked in iEnergizer
Q1. What is customer service and how can we deal with an angry custom ... read more
asked in iEnergizer
Q2. Difference between credit card and debit card.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
Selected Selected
Round 1 - HR 

(2 Questions)

  • Q1. Something about your self
  • Q2. Previous routine
Round 2 - Dictation words 

(1 Question)

  • Q1. Management , organisation, jaipur, meerut

Interview Preparation Tips

Interview preparation tips for other job seekers - Good
Interview experience
4
Good
Difficulty level
Hard
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

What was your happiest moment of your life ?

Round 3 - HR 

(4 Questions)

  • Q1. What motivates you to apply for the post , when you can clearly apply for other job post ?
  • Q2. What is customer service and how can we deal with an angry customer ?
  • Ans. 

    Customer service involves providing assistance and support to customers, while dealing with an angry customer requires empathy, active listening, and problem-solving skills.

    • Listen actively to the customer's concerns and show empathy towards their situation.

    • Remain calm and composed, even if the customer is being aggressive or rude.

    • Apologize for any inconvenience caused and take responsibility for resolving the issue.

    • Off...

  • Answered by AI
  • Q3. How did I prepare for the Master’s course ?
  • Q4. Are you able to keep up with the jobs , changing schedules ? How determined are you to do this job and for how long ?

Interview Preparation Tips

Interview preparation tips for other job seekers - Appropriate dressings.
Greet your interview and thank them for giving the opportunity to attend.
Keep your cool and always answer the questions without haste.
Keep your answers formal.
I would advice you to avoid stuttering while answering , if you don’t know. Just have the gut to say that you’re sorry and keep the conversation within a good flow.
Be confident on the words you speak.
Avoid MTI issues.
Thank your interviewer once again after you finished giving the interview.

iEnergizer interview questions for designations

 Customer Service Assistant

 (2)

 Customer Service Executive

 (76)

 Customer Service

 (1)

 Senior Customer Service Executive

 (15)

 Customer Service Associate

 (11)

 Customer Service Representative

 (3)

 Customer Service Advisor

 (2)

 Customer Service Manager

 (1)

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About yourself Why bpo Your past experience
Round 3 - One-on-one 

(1 Question)

  • Q1. About yourself Why bpo Past experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident
Don't fumble
Graduation completed
Fluent English

Interview questions from similar companies

I applied via LinkedIn and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Technical realted to Sales
  • Q2. Why sales Job you interested

Interview Preparation Tips

Interview preparation tips for other job seekers - Basics should be clear to crack the interview

I applied via Shine and was interviewed in Dec 2017. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Ans. 

    I am a results-driven sales professional with 5+ years of experience in exceeding sales targets and building strong client relationships.

    • Experienced in B2B sales and account management

    • Proven track record of meeting and exceeding sales targets

    • Strong communication and negotiation skills

    • Ability to build and maintain strong client relationships

    • Proficient in CRM software and sales analytics

  • Answered by AI
  • Q2. What do you mean by Customer serive
  • Ans. 

    Customer service refers to the assistance and support provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer inquiries, concerns, and complaints.

    • It includes providing information about products or services, helping customers make purchasing decisions, and resolving issues.

    • Customer service can be provided through various channels such as phone, email, live chat, or in-pe...

  • Answered by AI
  • Q3. Tell me How to sales Our product
  • Ans. 

    To sell our product, we need to understand the customer's needs and show them how our product can solve their problems.

    • Research and understand the target market

    • Identify the customer's pain points and needs

    • Highlight the unique features and benefits of our product

    • Provide excellent customer service and follow-up

    • Offer promotions or discounts to incentivize purchase

    • Use persuasive language and storytelling to create an emoti...

  • Answered by AI

Interview Preparation Tips

General Tips: I have no good feedback my experience is not good
Skills: Communication, Body Language, Presentation Skills
Duration: <1 week

I applied via Company Website and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Why u wanted job in tech Mahindra?
  • Ans. 

    I wanted a job in Tech Mahindra because of its reputation as a leading tech company and the opportunities it offers for career growth.

    • Tech Mahindra is known for its innovative solutions and cutting-edge technologies.

    • I am excited about the chance to work with a diverse team of talented professionals.

    • Tech Mahindra's global presence and client base provide immense learning and growth opportunities.

    • I believe in the company...

  • Answered by AI
  • Q2. If you're selected in this company what your going to do?
  • Ans. 

    If selected, I will utilize my sales expertise to drive revenue growth and exceed targets.

    • Develop and implement effective sales strategies

    • Build and maintain strong relationships with clients

    • Identify new business opportunities and expand customer base

    • Meet and exceed sales targets

    • Provide excellent customer service and support

    • Analyze market trends and competitor activities

    • Collaborate with cross-functional teams to achieve

  • Answered by AI
  • Q3. Tell me about your self
  • Ans. 

    Experienced sales executive with a proven track record in exceeding targets and building strong client relationships.

    • 10+ years of experience in sales, with a focus on B2B sales

    • Consistently achieved or exceeded sales targets by 20% or more

    • Developed and maintained strong relationships with key clients, resulting in repeat business and referrals

    • Implemented effective sales strategies and tactics to drive revenue growth

    • Prof...

  • Answered by AI
  • Q4. Tell your previous experience in which company u have worked
  • Ans. 

    I have worked as a Sales Executive at XYZ Company.

    • Achieved 150% of sales target in the first quarter

    • Developed and maintained relationships with key clients

    • Implemented effective sales strategies resulting in a 20% increase in revenue

    • Trained and mentored new sales team members

    • Utilized CRM software to track and analyze sales data

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while introduceing your self and be fluent in communication skills...

I applied via Naukri.com and was interviewed in Sep 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

A test determine a person that ability in particular skills and knowledge

Round 3 - HR 

(6 Questions)

  • Q1. It's an hiring process
  • Q2. Tell me about your self
  • Q3. What is your strength and weakness
  • Q4. What is your biggest Achievement
  • Q5. What is your place after 5 years
  • Q6. What did u applied for

Interview Preparation Tips

Interview preparation tips for other job seekers - A good place in tech Mahindra and reach my goals in this company and good servicea to customers

I was interviewed in Nov 2020.

Round 1 - Coding Test 

(1 Question)

Round duration - 128 minutes
Round difficulty - Easy

Time of assessment: 10:00 am. You would recieve the Wipro Boarding Pass a day prior to the assessment after which you need to do a password reset. The Amcat platform was very user friendly. The coding ide was also lag-free.

  • Q1. 

    Star Pattern Generation

    Develop a function to print star patterns based on the given number of rows 'N'. Each row in the pattern should follow the format demonstrated in the example.

    The picture illustra...

  • Ans. 

    Function to print star patterns based on the given number of rows 'N'.

    • Iterate through each row from 1 to N

    • For each row, print spaces (N-row) followed by stars (2*row-1)

    • Repeat the above step for all rows to generate the pattern

  • Answered by AI
Round 2 - Face to Face 

Round duration - 20 minutes
Round difficulty - Easy

It was the technical round. It started around 11 am. The interviewer was very friendly and helped me along to get the approach of solving a given problem.

Round 3 - HR 

Round duration - 20 minutes
Round difficulty - Easy

The interview started at 8pm at night. The interviewer was very friendly and just wanted an honest conversation with the candidates.

Interview Preparation Tips

Professional and academic backgroundI completed Computer Science Engineering from SRM Institute of Science & Technology. Eligibility criteria60% overall in all educational qualifications, maximum of 3 years of gap in educationWipro Limited interview preparation:Topics to prepare for the interview - OOPS, DBMS, Any one programming language, DS(basics only), SDLCTime required to prepare for the interview - 0.5 monthsInterview preparation tips for other job seekers

Tip 1 : Be thorough with your project topics and subjects
Tip 2 : Be well versed with OOPS Concepts
Tip 3 : Be well versed with any one programming language you are comfortable in

Application resume tips for other job seekers

Tip 1 : Keep it to one page
Tip 2 : Do not lie on your resume

Final outcome of the interviewSelected

iEnergizer Interview FAQs

How many rounds are there in iEnergizer Assistant Executive Customer Service interview?
iEnergizer interview process usually has 2-3 rounds. The most common rounds in the iEnergizer interview process are HR, Resume Shortlist and One-on-one Round.
What are the top questions asked in iEnergizer Assistant Executive Customer Service interview?

Some of the top questions asked at the iEnergizer Assistant Executive Customer Service interview -

  1. What is customer service and how can we deal with an angry custome...read more
  2. Difference between credit card and debit ca...read more
  3. Management , organisation, jaipur, mee...read more

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iEnergizer Assistant Executive Customer Service Interview Process

based on 5 interviews

1 Interview rounds

  • HR Round
View more
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iEnergizer Assistant Executive Customer Service Salary
based on 103 salaries
₹1.5 L/yr - ₹6 L/yr
11% more than the average Assistant Executive Customer Service Salary in India
View more details

iEnergizer Assistant Executive Customer Service Reviews and Ratings

based on 28 reviews

3.8/5

Rating in categories

3.2

Skill development

3.3

Work-life balance

3.6

Salary

3.3

Job security

3.1

Company culture

2.8

Promotions

3.1

Work satisfaction

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