What is customer service and how can we deal with an angry customer ?

Question

Accepted Answer

Customer service involves providing assistance and support to customers, while dealing with an angry customer requires empathy, active listening, and problem-solving skills.

Listen actively to the customer's concerns and show empathy towards their situation.
Remain calm and composed, even if the customer is being aggressive or rude.
Apologize for any inconvenience caused and take responsibility for resolving the issue.
Offer solutions or alternatives to address the customer's problem and ensure their satisfaction.
Follow up with the customer to ensure that the issue has been resolved to their satisfaction.
For example, if a customer is upset about a delayed delivery, apologize for the inconvenience, offer a refund or discount, and provide updates on the status of their order.

What is customer service and how can we deal with an angry customer ?

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