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ICICI Lombard General Insurance Company

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ICICI Lombard General Insurance Company Customer Care Executive Interview Questions and Answers

Updated 28 Aug 2021

ICICI Lombard General Insurance Company Customer Care Executive Interview Experiences

1 interview found

Customer Care Executive Interview Questions & Answers

user image Mainak Ganguly

posted on 28 Aug 2021

Interview Questionnaire 

2 Questions

  • Q1. What are the key thin that a relationship officer does?
  • Ans. 

    A relationship officer is responsible for building and maintaining relationships with customers.

    • Identifying potential customers and reaching out to them

    • Understanding customer needs and providing solutions

    • Ensuring customer satisfaction and retention

    • Cross-selling and up-selling products and services

    • Handling customer complaints and resolving issues

    • Maintaining accurate records and reports

    • Answered by AI
    Add your answer
  • Q2. What are the eligibility for it
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - ans 1- grasp on communication
ans2-graduation

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Interview Tips & Stories
2w
heartwarmingracoon
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Esways Conglomerate
Post interview process
I am working as a front-end developer for 4.5years in a same company. So I think this is the right time to switch my job. I attended F2F interview yesterday(21-01-25) at TCD, I completed two rounds of interview and wait for a while, they say you may leave now you got a call from us soon. Is they call me either I cleared the interview or not cleared it, or they call only I cleared the interview? Can I wait for the call or focus on other interview?
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Interview questions from similar companies

Customer Care Executive Interview Questions & Answers

Shriram Life Insurance user image Anonymous

posted on 24 Dec 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self
    • Add your answer
Round 2 - One-on-one 

(1 Question)

  • Q1. What type of insurance available in india
    • Add your answer

Customer Care Executive Interview Questions & Answers

Max Life Insurance user image appu khote

posted on 26 Oct 2023

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Sep 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Tell me about your self
    • Add your answer
  • Q2. Tell me about your self, how did you get this opportunity
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Telll me about your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - all good

Customer Care Executive Interview Questions & Answers

Star Health & Allied Insurance user image Sushma Sundar

posted on 12 Jun 2024

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jun 2023. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Any topic for 5mins
    • Add your answer

Customer Care Executive Interview Questions & Answers

Reliance Nippon Life Insurance user image Anonymous

posted on 1 Sep 2021

I applied via Referral and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Current affairs
    • Add your answer
  • Q2. Subject question
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't ask fake and if don't know . No Answer plz

Customer Care Executive Interview Questions & Answers

PNB MetLife user image Anonymous

posted on 7 Mar 2021

I applied via Walk-in and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about ur self.
  • Ans. 

    I am a dedicated and empathetic Customer Care Executive with a strong background in providing exceptional customer service.

    • Experienced in handling customer inquiries, complaints, and resolving issues in a timely manner.

    • Skilled in active listening and problem-solving to ensure customer satisfaction.

    • Proficient in using customer relationship management (CRM) software and maintaining accurate records.

    • Excellent communicatio...

    • Answered by AI
    Add your answer
  • Q2. Questions related to my educational field .
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was not so technical but was majorly a stress test. It lasted for 30 minutes. The interviewer wanted test both my knowledge and communication skills . Most of question was related to my graduation stream curriculum I.e , accounts related topics

Customer Service Associate Interview Questions & Answers

Bajaj Allianz Life Insurance user image Anonymous

posted on 22 Oct 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Behavioral 

(1 Question)

  • Q1. They explained a stressful situation and asked how i would react.
    • Add your answer

Customer Service Associate Interview Questions & Answers

Tata AIG user image Anonymous

posted on 27 Jun 2021

Interview Questionnaire 

2 Questions

  • Q1. Basic questions
    • Add your answer
  • Q2. About friend in english
    • Add your answer

Customer Service Executive Interview Questions & Answers

HDFC Life user image Utkarsha Mishra

posted on 12 Oct 2022

I applied via Approached by Company and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Online test held for the entry level

Round 3 - HR 

(2 Questions)

  • Q1. Asking for Your experience, ?qualification? and intrest of field ? notify all of policies of company and your work of area.
    • Add your answer
  • Q2. Why did you want to join this company
    • Add your answer

Interview Preparation Tips

Topics to prepare for HDFC Life Customer Service Executive interview:
  • About company
  • About insurance
  • Sales
  • Payroll
Interview preparation tips for other job seekers - Always be confident and believe in yourself. Nothing is much hard than your self motivation. All the best.

Customer Support Executive Interview Questions & Answers

Shriram Life Insurance user image Anonymous

posted on 12 Nov 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. Talk me About your self
    • Add your answer
  • Q2. What do you know about Excel
    • Add your answer
  • Q3. What do you know about the team leader?
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. What is your last company experience.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on your skills and understand the interviewer's words and choose the right answer.
More about working at ICICI Lombard General Insurance Company

ICICI Lombard General Insurance Company Interview FAQs

How to prepare for ICICI Lombard General Insurance Company Customer Care Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ICICI Lombard General Insurance Company. The most common topics and skills that interviewers at ICICI Lombard General Insurance Company expect are Bpo Voice, Communication Skills, Customer Service, inbound voice process and Inbound Process.
What are the top questions asked in ICICI Lombard General Insurance Company Customer Care Executive interview?

Some of the top questions asked at the ICICI Lombard General Insurance Company Customer Care Executive interview -

  1. what are the key thin that a relationship officer do...read more
  2. what are the eligibility for...read more

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ICICI Lombard General Insurance Company Interviews By Designations

Interview Questions for Popular Designations

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ICICI Lombard General Insurance Company Customer Care Executive Salary
based on 40 salaries
₹1.7 L/yr - ₹3 L/yr
5% less than the average Customer Care Executive Salary in India
View more details

ICICI Lombard General Insurance Company Customer Care Executive Reviews and Ratings

based on 7 reviews

2.3/5

Rating in categories

2.6

Skill development

3.0

Work-life balance

2.1

Salary

4.0

Job security

3.0

Company culture

1.8

Promotions

3.0

Work satisfaction

Explore 7 Reviews and Ratings
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