20+ ICICI Lombard General Insurance Company Customer Relationship Manager Interview Questions & Answers | Complete Prep Guide 2025

ICICI Lombard General Insurance Company Customer Relationship Manager Interview Experiences

7 interviews found

Customer Relationship Manager Interview Questions & Answers

Anonymous

posted on 6 Aug 2023

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed in Jul 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all Resume tips

Round 2 - HR

(1 Question)

Q1. Tell me about your self?

Add your answer

Round 3 - One-on-one

(3 Questions)

Q1. Past experiences Strength and weakness Hobbies and interests

Add your answer

Q2. What are your strength and weakness

Add your answer

Q3. Details about past experiences and how its relevant to current profile

Add your answer

Customer Relationship Manager Interview Questions & Answers

Arun Chakrabarty

posted on 10 Jul 2024

Interview experience

Good

Difficulty level

Process Duration

Result

Round 1 - HR

(2 Questions)

Q1. Tell me about yourself

Add your answer

Q2. Why you left your privious company

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared

Customer Relationship Manager Interview Questions & Answers

Anonymous

posted on 7 Sep 2024

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed before Sep 2023. There were 3 interview rounds.

Round 1 - Aptitude Test

Simple aptitude test containing Quant Reasoning English

Round 2 - One-on-one

(2 Questions)

Q1. Tell me about yourself

Ans.

Experienced Customer Relationship Manager with a passion for building strong client relationships and driving customer satisfaction.

Over 5 years of experience in managing customer relationships
Skilled in resolving customer issues and providing excellent service
Proven track record of increasing customer retention rates
Strong communication and interpersonal skills
Proficient in CRM software such as Salesforce

Answered by AI

Add your answer

Q2. Why do you think sales profile would be good for your career

Ans.

Sales profile would be good for my career as it allows me to utilize my strong communication skills and passion for building relationships.

Opportunity to interact with diverse range of clients and build strong relationships
Ability to meet and exceed sales targets through effective communication and negotiation skills
Opportunity for career growth and advancement within the sales industry

Answered by AI

Add your answer

Round 3 - One-on-one

(2 Questions)

Q1. Introduce yourself

Ans.

Experienced Customer Relationship Manager with a passion for building strong client relationships and driving customer satisfaction.

Over 5 years of experience in managing customer relationships
Skilled in resolving customer issues and providing excellent service
Proficient in CRM software such as Salesforce and HubSpot
Strong communication and interpersonal skills
Successfully increased customer retention rates by 15% in p

Answered by AI

Add your answer

Q2. How will you sell a phone to fhe customer

Ans.

I will highlight the features and benefits of the phone, address any concerns or objections, and offer personalized recommendations based on the customer's needs.

Start by asking the customer about their preferences and needs
Highlight the key features of the phone such as camera quality, battery life, and storage capacity
Address any concerns or objections the customer may have, such as price or brand reputation
Offer per...

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was a tele sales profile so this is best start for those who don't come with prior sales experience I was In e channel so this is best environment a nin sales background candidate can get where my managers and supervisor was so supportive

Customer Relationship Manager Interview Questions & Answers

Anonymous

posted on 17 Feb 2022

Round 1 - Technical

(1 Question)

Q1. About myself basic knowledge about communication skills

Add your answer

Round 2 - HR

(2 Questions)

Q1. Tell me about yourself.

Add your answer

Q2. What are your salary expectations?

Add your answer

Customer Relationship Manager Interview Questions & Answers

USHA METRE

posted on 7 Dec 2022

I applied via Naukri.com and was interviewed before Dec 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(4 Questions)

Q1. Introduction about yourself.

Add your answer

Q2. Experience about past company if any.

Add your answer

Q3. What you know about icicilombard ?

Ans.

ICICI Lombard is a leading general insurance company in India.

ICICI Lombard offers a wide range of insurance products including health, motor, travel, home, and more.
It has a strong presence in the Indian market with over 250 branches across the country.
The company has won several awards for its innovative products and customer service.
ICICI Lombard is a joint venture between ICICI Bank Limited and Fairfax Financial Ho...

Answered by AI

Add your answer

Q4. Why you chooses icici Lombard ?

Add your answer

Round 3 - HR

(4 Questions)

Q1. Experience about past company if any.

Add your answer

Q2. What was your last company role's and Responsibility's.

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Q3. Have you gone through any challenges ?

Ans. Yes, if any achieved in last company.

Answered by USHA METRE

View 1 more answer

Q4. Whats your Expected salary ?

Ans. Feel free to demand the salary.

Answered by USHA METRE

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Its a good company for fresher's and experienced one. You should know more about the company to which you are applying and the product knowledge which the company is dealing with.
Finally be friendly with interviewer and interviewee. If you don't know the thing what they are asking then say you don't have any idea abut.
That's all...
Have a good luck..

Customer Relationship Manager Interview Questions & Answers

Anonymous

posted on 19 Dec 2020

Interview Questionnaire

2 Questions

Q1. All about self introduction

Add your answer

Q2. General insurance

Add your answer

Customer Relationship Manager Jobs at ICICI Lombard General Insurance Company

View all

Customer Relationship Manager

Indore

0-5 Yrs

₹ 1.5-2.5 LPA

Customer Relationship Manager

Navi Mumbai

1-5 Yrs

₹ 1.5-3.5 LPA

Customer Relationship Manager Interview Questions & Answers

Anonymous

posted on 6 Jan 2022

I applied via Recruitment Consultant and was interviewed before Jan 2021. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. Brief about what is general insurance and uses.

Ans.

General insurance is a type of insurance that covers non-life assets and liabilities.

General insurance policies cover assets such as cars, homes, and businesses.
It also covers liabilities such as public liability, professional indemnity, and product liability.
General insurance policies are typically short-term and renewable.
Examples of general insurance companies include Allianz, AIG, and Zurich.
General insurance is di...

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Candidate should atleast basic knowledge of general insurance and uses.

Top trending discussions

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Marketing & Communication

a senior marketing manager

Aiming for a Big Career Jump targeting Senior Profiles in Marketing/Ecommerce?

Want to take on to VP Marketing level job opportunities with base in Delhi NCR. What my path should look like? Profile: Based out of Delhi NCR, 11 yoe in content marketing (across corporate+startups), Sr. Manager Digital Marketing

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Interview questions from similar companies

Customer Relationship Manager Interview Questions & Answers

Star Health & Allied Insurance

Anonymous

posted on 29 Oct 2022

I applied via Referral and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. Basic information Related to insurance sector How to convince clients

Add your answer

Q2. 2 rounds are there one by team leader and other by divisional manager don't be nervous just give ur 100 percent

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - All the very best guys don't be nervous just give ur 100 percent in interview u. Will beat it up for sure

Relationship Manager Interview Questions & Answers

SBI General Insurance

Anonymous

posted on 20 Mar 2022

I applied via Recruitment Consulltant and was interviewed before Mar 2021. There were 2 interview rounds.

Round 1 - Aptitude Test

Easily paased

Round 2 - HR

(1 Question)

Q1. What you know About Motor and Health insurance

Ans.

Motor and health insurance are two types of insurance policies that provide coverage for different aspects of life.

Motor insurance provides coverage for damages or losses caused to a vehicle due to accidents, theft, or natural calamities.
Health insurance provides coverage for medical expenses incurred due to illnesses, injuries, or accidents.
Both types of insurance policies are important to have as they provide financi...

Answered by AI

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Amazing working culture i want to rejoin this company

Relationship Manager Interview Questions & Answers

SBI General Insurance

Anonymous

posted on 29 May 2021

I applied via Referral and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire

6 Questions

Q1. Tell me about yourself?

Add your answer

Q2. What is general insurance?

Ans.

General insurance is a type of insurance that covers non-life assets and liabilities.

It covers assets such as property, vehicles, and personal belongings.
It also covers liabilities such as legal liability and personal accident.
Examples include car insurance, home insurance, and travel insurance.
It is different from life insurance which covers the risk of death or disability.
General insurance policies are usually annual...

Answered by AI

Add your answer

Q3. Brief about the company (SBI general insurance)?

Add your answer

Q4. Products of SBI general insurance

Ans.

SBI General Insurance offers a range of insurance products for individuals and businesses.

Motor Insurance
Health Insurance
Travel Insurance
Home Insurance
Personal Accident Insurance
Commercial Insurance

Answered by AI

Add your answer

Q5. What is arogya policy?

Add your answer

Q6. What is sum insured and tenure of arogya policy

Add your answer

ICICI Lombard General Insurance Company Interview FAQs

How many rounds are there in ICICI Lombard General Insurance Company Customer Relationship Manager interview?

ICICI Lombard General Insurance Company interview process usually has 2-3 rounds. The most common rounds in the ICICI Lombard General Insurance Company interview process are HR, One-on-one Round and Resume Shortlist.

How to prepare for ICICI Lombard General Insurance Company Customer Relationship Manager interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ICICI Lombard General Insurance Company. The most common topics and skills that interviewers at ICICI Lombard General Insurance Company expect are Customer Service, Customer Handling, Inbound Process, voice process and customer care.

What are the top questions asked in ICICI Lombard General Insurance Company Customer Relationship Manager interview?

Some of the top questions asked at the ICICI Lombard General Insurance Company Customer Relationship Manager interview -

what you know about icicilombar...read more
Brief about what is general insurance and us...read more
How will you sell a phone to fhe custo...read more

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ICICI Lombard General Insurance Company Customer Relationship Manager Interview Process

based on 8 interviews

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ICICI Lombard General Insurance Company Customer Relationship Manager Salary

based on 489 salaries

₹1.5 L/yr - ₹4.5 L/yr

23% less than the average Customer Relationship Manager Salary in India

View more details

Customer Relationship Manager Jobs at ICICI Lombard General Insurance Company

Customer Relationship Manager

Indore

0-5 Yrs

₹ 1.5-2.5 LPA

Customer Relationship Manager

Navi Mumbai

1-5 Yrs

₹ 1.5-3.5 LPA

Explore more jobs

ICICI Lombard General Insurance Company Salaries in India

Unit Sales Manager 2.8k salaries	₹0 L/yr - ₹0 L/yr
Senior Manager 1.6k salaries	₹0 L/yr - ₹0 L/yr
Sales Manager 585 salaries	₹0 L/yr - ₹0 L/yr
Customer Service Manager 542 salaries	₹0 L/yr - ₹0 L/yr
Customer Relationship Manager 489 salaries	₹0 L/yr - ₹0 L/yr