ICICI Lombard General Insurance Company Customer Relationship Manager Interview Questions and Answers

Q1. Tell me about your self?
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Q1. Past experiences Strength and weakness Hobbies and interests
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Q2. What are your strength and weakness
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Q3. Details about past experiences and how its relevant to current profile
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Q1. They will ask about your previous job profile and company
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Q2. They will about your previous job profile and company
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Q1. Tell me about yourself
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Q2. Why you left your privious company
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Simple aptitude test containing Quant Reasoning English

Q1. Tell me about yourself
Ans. 
Experienced Customer Relationship Manager with a passion for building strong client relationships and driving customer satisfaction.
• Over 5 years of experience in managing customer relationships

• Skilled in resolving customer issues and providing excellent service

• Proven track record of increasing customer retention rates

• Strong communication and interpersonal skills

• Proficient in CRM software such as Salesforce
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Q2. Why do you think sales profile would be good for your career
Ans. 
Sales profile would be good for my career as it allows me to utilize my strong communication skills and passion for building relationships.
• Opportunity to interact with diverse range of clients and build strong relationships

• Ability to meet and exceed sales targets through effective communication and negotiation skills

• Opportunity for career growth and advancement within the sales industry
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Q1. Introduce yourself
Ans. 
Experienced Customer Relationship Manager with a passion for building strong client relationships and driving customer satisfaction.
• Over 5 years of experience in managing customer relationships

• Skilled in resolving customer issues and providing excellent service

• Proficient in CRM software such as Salesforce and HubSpot

• Strong communication and interpersonal skills

• Successfully increased customer retention rates by 15% in p
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Q2. How will you sell a phone to fhe customer
Ans. 
I will highlight the features and benefits of the phone, address any concerns or objections, and offer personalized recommendations based on the customer's needs.
• Start by asking the customer about their preferences and needs

• Highlight the key features of the phone such as camera quality, battery life, and storage capacity

• Address any concerns or objections the customer may have, such as price or brand reputation

• Offer per...read more
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