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108 ICICI Lombard General Insurance Company Jobs

Customer Relationship Manager

0-5 years

₹ 1.5 - 2.5L/yr

Indore

50 vacancies

Customer Relationship Manager

ICICI Lombard General Insurance Company

posted 4d ago

Job Description

Functional /Business Responsibilities:

  • Comprehend and resolve the Customers concerns/ requirements by gathering/recording an appropriate level of information to determine the nature of the query/request and action required. Processing each call / mail / chat in accordance with IL standards. Documenting / Recording transactions and the necessary follow-up requests with other functions by completing forms and record logs
  • Provide/take relevant information and update the system/s accordingly. Where the query cannot be successfully concluded at the first point of contact, provide the relevant functional area with a clear and concise written/verbal summary of the situation and its priority. Provide the Customer with a clear explanation of the action taken
  • Ensure complete participation and contribution in organization/process level initiatives that may be implemented from time to time to improve efficiency
  • Ability to understand and handle irate customers
  • Smoothly operating telephone equipment, automatic dialing systems, and other telecommunications technologies and all applications
  • Ability to achieve stretched targets and able to manage the organization standards
  • Maintain Superior quality service by following organization standards



Employment Type: Full Time, Permanent

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ICICI Lombard General Insurance Company Interview Questions & Tips

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What people at ICICI Lombard General Insurance Company are saying

3.5
 Rating based on 98 Customer Relationship Manager reviews

Likes

There is nothing to like in company, arrogant TL, Rude manager.

Dislikes

Everything I dislike about this

  • Salary - Bad
  • +5 more
Read 98 Customer Relationship Manager reviews

Customer Relationship Manager salary at ICICI Lombard General Insurance Company

reported by 489 employees
₹1.5 L/yr - ₹4.5 L/yr
23% less than the average Customer Relationship Manager Salary in India
View more details

What ICICI Lombard General Insurance Company employees are saying about work life

based on 4.5k employees
57%
65%
52%
98%
Flexible timing
Monday to Friday
Within city
Day Shift
View more insights

ICICI Lombard General Insurance Company Benefits

Health Insurance
Job Training
Work From Home
Soft Skill Training
Cafeteria
Team Outings +6 more
View more benefits

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