Chief Manager - Digital Sales

Designation / Role- Chief Manager - Operations

Business Group - Retail

Vertical - E-Channel - Digital One

Stakeholder Management - Leadership team, Mid-level Management

Role Objective

• Responsible in the daily sales operation targets of the call centre, Responsible for maintaining discipline and absenteeism of team on the floor & monitor shrinkage
• Managing TLs and gauge sales performance and accomplish daily, weekly, monthly and quarterly sales target for the site
• Manpower planning-Recruitment of CREs as per requirement, also ensure KPIs are met and maintained in line with company defined objectives
• Driving overall sales target
• Ensuring the process is compliant with the agreed quality guidelines
• Assisting in the development and implementation of projects to improve performance against targets
• Performance and identification of improvement areas
• Understanding the regulatory, fair trading and competition rules relating to the role enough to be able to comply with them
• Seeking specialist support where appropriate
• Actively supporting company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
• Coaching and mentoring team leaders/managers while assisting in their training and development
• Budgetary management

Skill required -

• Negotiation and facilitation skills
• Excellent Communication Skills in English & Hindi
• Planning and organizational skills
• Excellent analytical skills
• Excellent presentation skills

Competencies Required:

• Target oriented
• Aggressive towards sales and Drive sales under pressure
• Continuous learning and feedback sharing to improve sales score
• Sound knowledge on CRM, dialer, WFM Required

Qualification / Experience-

• Full Time Graduate / Post Graduate -Preferably full time Graduate from a reputed institute
• 6 to 10 yrs. of experience((preferably managing Tele-sales campaigns)
• Proven track record with people, processes and performance

Contact Person:

HR Rasika Sawant

7304976420

rasika.sawant@ext.icicilombard.com