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122 ICICI Lombard General Insurance Company Jobs

Chief Manager - Digital Sales

6-10 years

₹ 7 - 12L/yr

Navi Mumbai

1 vacancy

Chief Manager - Digital Sales

ICICI Lombard General Insurance Company

posted 6d ago

Job Description

Designation / Role- Chief Manager - Operations


Business Group - Retail


Vertical - E-Channel - Digital One


Stakeholder Management - Leadership team, Mid-level Management


Role Objective

  • Responsible in the daily sales operation targets of the call centre, Responsible for maintaining discipline and absenteeism of team on the floor & monitor shrinkage
  • Managing TLs and gauge sales performance and accomplish daily, weekly, monthly and quarterly sales target for the site
  • Manpower planning-Recruitment of CREs as per requirement, also ensure KPIs are met and maintained in line with company defined objectives
  • Driving overall sales target
  • Ensuring the process is compliant with the agreed quality guidelines
  • Assisting in the development and implementation of projects to improve performance against targets
  • Performance and identification of improvement areas
  • Understanding the regulatory, fair trading and competition rules relating to the role enough to be able to comply with them
  • Seeking specialist support where appropriate
  • Actively supporting company policy and best practice in the area of security, with particular emphasis on the protection of sensitive customer information
  • Coaching and mentoring team leaders/managers while assisting in their training and development
  • Budgetary management

Skill required -

  • Negotiation and facilitation skills
  • Excellent Communication Skills in English & Hindi
  • Planning and organizational skills
  • Excellent analytical skills
  • Excellent presentation skills

Competencies Required:

  • Target oriented
  • Aggressive towards sales and Drive sales under pressure
  • Continuous learning and feedback sharing to improve sales score
  • Sound knowledge on CRM, dialer, WFM Required


Qualification / Experience-

  • Full Time Graduate / Post Graduate -Preferably full time Graduate from a reputed institute
  • 6 to 10 yrs. of experience((preferably managing Tele-sales campaigns)
  • Proven track record with people, processes and performance

Contact Person:

HR Rasika Sawant

7304976420

rasika.sawant@ext.icicilombard.com



Employment Type: Full Time, Permanent

Read full job description

Prepare for Digital Manager roles with real interview advice

Top ICICI Lombard General Insurance Company Digital Manager Interview Questions

Q1. What is difference between fire and property insurance?
Q2. How will you convince customer to take policy if he say premium is high?
Q3. How to handle customer and dealer channels
View all 101 questions

What people at ICICI Lombard General Insurance Company are saying

What ICICI Lombard General Insurance Company employees are saying about work life

based on 4.5k employees
57%
65%
52%
98%
Flexible timing
Monday to Friday
Within city
Day Shift
View more insights

ICICI Lombard General Insurance Company Benefits

Health Insurance
Job Training
Work From Home
Soft Skill Training
Cafeteria
Team Outings +6 more
View more benefits

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