Telesales Team Leader

Role Overview:

As a Telesales Team Leader, you will be responsible for leading and motivating a team of telesales representatives to achieve sales targets and deliver outstanding customer service. You will play a pivotal role in driving performance, providing guidance and support, and fostering a positive and collaborative team environment.

Responsibilities:

l  Lead a team of insurance telesales representatives, providing coaching, training, and performance feedback to optimize individual and team performance.

l  Set ambitious sales targets and develop strategies to achieve them, monitoring progress and implementing corrective actions as needed.

l  Conduct regular performance evaluations and provide constructive feedback to team members, recognizing achievements and addressing areas for improvement.

l  Develop and maintain a comprehensive understanding of our insurance products, processes, and systems to effectively support and guide team members.

l  Monitor sales calls and provide ongoing coaching to enhance sales techniques, product knowledge, and customer service skills.

l  Collaborate with other departments to streamline processes, resolve customer issues, and ensure a seamless customer experience.

l  Stay updated on industry trends, competitor activities, and regulatory requirements to inform sales strategies and maintain compliance.

l  Prepare and analyze sales reports, identifying trends and opportunities for improvement, and presenting findings to management.

Requirements:

l  Proven experience in insurance telesales, with a track record of meeting or exceeding sales targets.

l  Previous experience in a leadership or supervisory role, with strong coaching and teambuilding skills.

l  Excellent communication skills, both verbal and written, with the ability to effectively interact with team members, clients, and stakeholders.

l  Strong organizational skills and the ability to prioritize tasks in a fastpaced environment.

l  Proficiency in CRM software and MS Office Suite.

l  Demonstrated ability to analyze data, identify trends, and make datadriven decisions.

l  Knowledge of insurance products, regulations, and industry best practices.

l  Bachelor's degree in Business Administration, Marketing, or a related field preferred.

Benefits:

l PF , ESI , Group Medical Insurance.

l Competitive salary and Incentive structure.

l Training and professional development opportunities.

l Supportive and collaborative work environments.

l Opportunities for career advancement within the insurance & Sales sector.