HDFC Life Customer Service Executive Interview Questions and Answers

There are various types of insurance such as life, health, auto, home, travel, pet, and business insurance.

• Life insurance provides financial support to the family of the policyholder in case of their death.

• Health insurance covers medical expenses of the policyholder and their family.

• Auto insurance covers damages caused by accidents or theft of the insured vehicle.

• Home insurance covers damages to the insured property du...read more

I would listen to their concerns, empathize with them, and offer a solution to their problem.

• Remain calm and professional

• Listen actively to their concerns

• Empathize with their situation

• Apologize for any inconvenience caused

• Offer a solution to their problem

• Follow up with the customer to ensure their satisfaction

The impact of remote work on customer service

• Remote work has become more prevalent due to the pandemic

• Customer service representatives may face challenges with communication and technology

• Employers need to provide adequate training and support for remote workers

• Remote work can also provide benefits such as increased flexibility and work-life balance