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HDFC Life

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4.0

based on 9.1k Reviews

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HDFC Life Customer Service Executive Interview Questions and Answers

Updated 12 Oct 2022

HDFC Life Customer Service Executive Interview Experiences

1 interview found

Customer Service Executive Interview Questions & Answers

user image

posted on 12 Oct 2022

I applied via Approached by Company and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Online test held for the entry level

Round 3 - HR 

(2 Questions)

  • Q1. Asking for Your experience, ?qualification? and intrest of field ? notify all of policies of company and your work of area.
    • Add your answer
  • Q2. Why did you want to join this company
    • Add your answer

Interview Preparation Tips

Topics to prepare for HDFC Life Customer Service Executive interview:
  • About company
  • About insurance
  • Sales
  • Payroll
Interview preparation tips for other job seekers - Always be confident and believe in yourself. Nothing is much hard than your self motivation. All the best.

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Interview Tips & Stories
4d (edited)
timepasstiwari
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A Digital Markter
Got Rejected In an Interview, Just Because I Didn’t Answer a Personal Question
So, I got invited for this interview, and they told me to be there at 9 AM. Of course, I get there early, like 8:30, because I don't want to be late. But then I end up waiting for 1.5 hours... read more
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

ICICI Lombard General Insurance Company user image Anonymous

posted on 27 Dec 2020

Interview Questionnaire 

2 Questions

  • Q1. Why should I hire you only??
    • View 8 more answers
  • Q2. How will you convince customer to take policy if he say premium is high?
  • Ans. 

    To convince a customer to take a policy despite high premium, emphasize the benefits, value, and long-term savings.

    • Highlight the comprehensive coverage and benefits provided by the policy.

    • Explain how the policy offers financial protection and peace of mind in case of unexpected events.

    • Emphasize the long-term savings and potential cost-effectiveness of the policy.

    • Provide examples of how the policy has helped other custo...

    • Answered by AI
    View 6 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer for how will you convince customer to take policy is
Sir/Madam, ICICI Lombard General insurance company is the best company in the general insurance sector with a claim settlement ratio of 98.2%
Also will give high value to your vehicle when compared with other companies and we have unique feature of first notification of loss at the time of accident before going to garage

Customer Service Executive Interview Questions & Answers

ICICI Lombard General Insurance Company user image

posted on 18 Sep 2021

I applied via Recruitment Consultant and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. About my self
    • View 2 more answers
  • Q2. What is customer service
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer needs and concerns

    • It includes providing information about products or services

    • It also involves resolving customer complaints and issues

    • Examples include answering phone calls, responding to emails, and providing in-person assistance

    • Answered by AI
    View 1 more answer
  • Q3. Speak on any topic
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidential give ans to all the questions with confidence

Customer Service Executive Interview Questions & Answers

ICICI Lombard General Insurance Company user image

posted on 1 Aug 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself.....,.............. Be confident.

Customer Service Executive Interview Questions & Answers

Axis Max Life Insurance user image

posted on 9 Jul 2022

Round 1 - One-on-one 

(1 Question)

  • Q1. Self introduction, about job profile
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Why left previous organization
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always focus to confidence not language. Make your knowledge better. Before interview go for job responsibilities and KRA and find ways to fit your self for it

Customer Service Manager Interview Questions & Answers

ICICI Lombard General Insurance Company user image Anonymous

posted on 17 Jan 2021

I applied via Referral and was interviewed before Jan 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Routine question tell me about your self
    • Add your answer
  • Q2. Previous experience related questions
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident, my sincere advise is to don't join for low package it will impact your entire life

Customer Care Executive Interview Questions & Answers

Reliance Nippon Life Insurance user image Anonymous

posted on 1 Sep 2021

I applied via Referral and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Current affairs
    • Add your answer
  • Q2. Subject question
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't ask fake and if don't know . No Answer plz

Customer Care Executive Interview Questions & Answers

PNB MetLife user image Anonymous

posted on 7 Mar 2021

I applied via Walk-in and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about ur self.
  • Ans. 

    I am a dedicated and empathetic Customer Care Executive with a strong background in providing exceptional customer service.

    • Experienced in handling customer inquiries, complaints, and resolving issues in a timely manner.

    • Skilled in active listening and problem-solving to ensure customer satisfaction.

    • Proficient in using customer relationship management (CRM) software and maintaining accurate records.

    • Excellent communicatio...

    • Answered by AI
    Add your answer
  • Q2. Questions related to my educational field .
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was not so technical but was majorly a stress test. It lasted for 30 minutes. The interviewer wanted test both my knowledge and communication skills . Most of question was related to my graduation stream curriculum I.e , accounts related topics

Senior Executive Interview Questions & Answers

PNB MetLife user image Anonymous

posted on 9 Mar 2021

I applied via Recruitment Consultant and was interviewed before Mar 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Questions about insurance
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good

Senior Executive Interview Questions & Answers

Aditya Birla Sun Life Insurance user image Pranesh Kumar

posted on 29 Jun 2023

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Aptitude Test 

Normal statistics and aptitude

Round 3 - Coding Test 

About insurance, & how to clients approach

Round 4 - HR 

(2 Questions)

  • Q1. Self introduction and qualifications
    • Add your answer
  • Q2. About previous experience and company
    • Add your answer
Contribute & help others!
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More about working at HDFC Life

HDFC Life Interview FAQs

How many rounds are there in HDFC Life Customer Service Executive interview?
HDFC Life interview process usually has 3 rounds. The most common rounds in the HDFC Life interview process are Resume Shortlist, Aptitude Test and HR.

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HDFC Life Customer Service Executive Salary
based on 78 salaries
₹1.4 L/yr - ₹3.6 L/yr
9% less than the average Customer Service Executive Salary in India
View more details

HDFC Life Customer Service Executive Reviews and Ratings

based on 10 reviews

3.6/5

Rating in categories

2.7

Skill development

2.9

Work-life balance

2.7

Salary

2.8

Job security

2.5

Company culture

2.6

Promotions

2.9

Work satisfaction

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