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ICICI Lombard General Insurance Company Customer Service Executive Interview Questions and Answers

Updated 1 Aug 2022

ICICI Lombard General Insurance Company Customer Service Executive Interview Experiences

3 interviews found

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about your self

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself.....,.............. Be confident.

I applied via Recruitment Consultant and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. About my self
  • Q2. What is customer service
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer needs and concerns

    • It includes providing information about products or services

    • It also involves resolving customer complaints and issues

    • Examples include answering phone calls, responding to emails, and providing in-person assistance

  • Answered by AI
  • Q3. Speak on any topic

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidential give ans to all the questions with confidence

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Q3. 3. What do you mean by Customer service? What is BPO?
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Interview Questionnaire 

2 Questions

  • Q1. Why should I hire you only??
  • Q2. How will you convince customer to take policy if he say premium is high?
  • Ans. 

    To convince a customer to take a policy despite high premium, emphasize the benefits, value, and long-term savings.

    • Highlight the comprehensive coverage and benefits provided by the policy.

    • Explain how the policy offers financial protection and peace of mind in case of unexpected events.

    • Emphasize the long-term savings and potential cost-effectiveness of the policy.

    • Provide examples of how the policy has helped other custo...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer for how will you convince customer to take policy is
Sir/Madam, ICICI Lombard General insurance company is the best company in the general insurance sector with a claim settlement ratio of 98.2%
Also will give high value to your vehicle when compared with other companies and we have unique feature of first notification of loss at the time of accident before going to garage

Interview questions from similar companies

Interview Questionnaire 

7 Questions

  • Q1. Introduce me yourself
  • Q2. Why there is long gap in your job please explain?
  • Q3. Why I should hire you?
  • Q4. What makes you suitable for this job?
  • Q5. Why you want to work in BPO?
  • Ans. 

    I want to work in BPO because I enjoy helping customers and find satisfaction in resolving their issues.

    • I have excellent communication skills and enjoy interacting with people.

    • I am a problem solver and find fulfillment in resolving customer issues.

    • I am patient and empathetic, which are essential qualities for customer service roles.

    • I am motivated by the opportunity to provide exceptional service and create positive cus...

  • Answered by AI
  • Q6. Are you comfortable on call to talk with customers?
  • Q7. What is your current CTC and expected CTC?
  • Ans. 

    I am currently earning a competitive salary and my expected CTC is based on industry standards and my experience.

    • My current CTC is competitive and reflects my skills and experience.

    • My expected CTC is based on industry standards and my qualifications.

    • I am open to discussing the compensation package based on the responsibilities and growth opportunities offered by the role.

    • I believe that a fair and mutually beneficial sa

  • Answered by AI

I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. Introduces yourself
  • Q2. They were asked about my college life.
  • Q3. They were asked my work experience
  • Q4. They were asked me why you left that job?
  • Q5. Again they were asked the same repeated question that why you left the job? and they were told me that you're fresher so you have to be worked there
  • Q6. Again they were started to ask the same why you left the previous job and i have nothing to tell

Interview Preparation Tips

Interview preparation tips for other job seekers - Companies don't have a right to ask any personal reason and past working experience because the candidates providing them experience letters and a relieving letter that is enough to judge the candidates and remaining things are none of their business. The interviewer should notice only the body language, determination, and positive approach of the candidates.

I applied via Naukri.com and was interviewed in Aug 2021. There were 4 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. About myself , regarding experience,how familiar with operational work,

Interview Preparation Tips

Interview preparation tips for other job seekers - HR team is best and even team heads !

Interview Questionnaire 

4 Questions

  • Q1. Why do you wish to join hdfc ergo insurance
  • Q2. What are the types of insurance ?
  • Ans. 

    There are various types of insurance such as life, health, auto, home, travel, pet, and business insurance.

    • Life insurance provides financial support to the family of the policyholder in case of their death.

    • Health insurance covers medical expenses of the policyholder and their family.

    • Auto insurance covers damages caused by accidents or theft of the insured vehicle.

    • Home insurance covers damages to the insured property du...

  • Answered by AI
  • Q3. How would you handle a irate customer?
  • Ans. 

    I would listen to their concerns, empathize with them, and offer a solution to their problem.

    • Remain calm and professional

    • Listen actively to their concerns

    • Empathize with their situation

    • Apologize for any inconvenience caused

    • Offer a solution to their problem

    • Follow up with the customer to ensure their satisfaction

  • Answered by AI
  • Q4. Any current topic
  • Ans. 

    The impact of remote work on customer service

    • Remote work has become more prevalent due to the pandemic

    • Customer service representatives may face challenges with communication and technology

    • Employers need to provide adequate training and support for remote workers

    • Remote work can also provide benefits such as increased flexibility and work-life balance

  • Answered by AI

I applied via Recruitment Consulltant and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Question related to previous experience
  • Q2. Why should i hire you?

Interview Preparation Tips

Topics to prepare for HDFC Ergo General Insurance Customer Service Executive interview:
  • Previous
  • Strength
Interview preparation tips for other job seekers - Be bold and straight forward with good articulation
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Are you single or do you have any girlfriend?
Round 2 - Aptitude Test 

Logical reasoning with basics of insurance and English language

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

I applied via Campus Placement and was interviewed before Feb 2021. There were 4 interview rounds.

Round 1 - Aptitude Test 

Practice everyday

Round 2 - Group Discussion 

Just share your basic thought about the topic but dont shout on Gd.

Round 3 - One-on-one 

(2 Questions)

  • Q1. Basic questions they try to know whats your thought about currnent affairs and JD.
  • Q2. All about general insurance
Round 4 - HR 

(1 Question)

  • Q1. Why should we hire you?

Interview Preparation Tips

Interview preparation tips for other job seekers - Hr round they will ask what is current pay is if you are experienced and other staff like that.
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ICICI Lombard General Insurance Company Interview FAQs

How many rounds are there in ICICI Lombard General Insurance Company Customer Service Executive interview?
ICICI Lombard General Insurance Company interview process usually has 2 rounds. The most common rounds in the ICICI Lombard General Insurance Company interview process are One-on-one Round and Resume Shortlist.
How to prepare for ICICI Lombard General Insurance Company Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ICICI Lombard General Insurance Company. The most common topics and skills that interviewers at ICICI Lombard General Insurance Company expect are Customer Service, Communication Skills, inbound voice process, Customer Handling and Inbound Calls.
What are the top questions asked in ICICI Lombard General Insurance Company Customer Service Executive interview?

Some of the top questions asked at the ICICI Lombard General Insurance Company Customer Service Executive interview -

  1. How will you convince customer to take policy if he say premium is hig...read more
  2. What is customer serv...read more

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15% less than the average Customer Service Executive Salary in India
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ICICI Lombard General Insurance Company Customer Service Executive Reviews and Ratings

based on 11 reviews

4.2/5

Rating in categories

3.4

Skill development

2.4

Work-life balance

3.4

Salary

4.3

Job security

4.4

Company culture

2.4

Promotions

3.7

Work satisfaction

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