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ICICI Lombard General Insurance Company Customer Service Executive Interview Questions and Answers
ICICI Lombard General Insurance Company Customer Service Executive Interview Experiences
3 interviews found
(1 Question)
- Q1. Tell me about your self
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Aug 2021. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. About my self
- Q2. What is customer service
- Ans.
Customer service is the support and assistance provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Examples include answering phone calls, responding to emails, and providing in-person assistance
- Q3. Speak on any topic
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. Why should I hire you only??
- Q2. How will you convince customer to take policy if he say premium is high?
- Ans.
To convince a customer to take a policy despite high premium, emphasize the benefits, value, and long-term savings.
Highlight the comprehensive coverage and benefits provided by the policy.
Explain how the policy offers financial protection and peace of mind in case of unexpected events.
Emphasize the long-term savings and potential cost-effectiveness of the policy.
Provide examples of how the policy has helped other custo...
Interview Preparation Tips
Sir/Madam, ICICI Lombard General insurance company is the best company in the general insurance sector with a claim settlement ratio of 98.2%
Also will give high value to your vehicle when compared with other companies and we have unique feature of first notification of loss at the time of accident before going to garage
What people are saying about ICICI Lombard General Insurance Company
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L.vidhya
posted on 15 Feb 2024
Selected
I applied via Campus Placement and was interviewed in Jan 2024. There were 2 interview rounds.
Phrase and active voice and passive voice and more technical questions and arithmetic
(3 Questions)
- Q1. Self intro and job releted questions
- Q2. Salary expectation
- Q3. What is accounting
- Ans.
Accounting is the process of recording, summarizing, and analyzing financial transactions of a business.
Accounting involves the systematic recording of financial transactions.
It includes summarizing and organizing financial data to prepare financial statements.
Accounting also involves analyzing financial information to provide insights and make informed decisions.
Examples of accounting tasks include bookkeeping, prepar...
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Anonymous
posted on 24 Sep 2024
(2 Questions)
- Q1. Experience details
- Q2. Predict knowledge how to handle the customers
Customer Service Manager Interview Questions & Answers
Axis Max Life Insurance
Anonymous
posted on 24 Mar 2022
I applied via Naukri.com and was interviewed in Feb 2022. There were 2 interview rounds.
(1 Question)
- Q1. Tell me about yourself.
Interview Preparation Tips
I applied via Approached by Company and was interviewed before Oct 2021. There were 3 interview rounds.
Online test held for the entry level
(2 Questions)
- Q1. Asking for Your experience, ?qualification? and intrest of field ? notify all of policies of company and your work of area.
- Q2. Why did you want to join this company
Interview Preparation Tips
- About company
- About insurance
- Sales
- Payroll
Customer Service Executive Interview Questions & Answers
Axis Max Life Insurance
posted on 9 Jul 2022
(1 Question)
- Q1. Self introduction, about job profile
(1 Question)
- Q1. Why left previous organization
Interview Preparation Tips
I applied via Walk-in and was interviewed in Sep 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Tell me about ur self.
- Ans.
I am a dedicated and empathetic Customer Care Executive with a strong background in providing exceptional customer service.
Experienced in handling customer inquiries, complaints, and resolving issues in a timely manner.
Skilled in active listening and problem-solving to ensure customer satisfaction.
Proficient in using customer relationship management (CRM) software and maintaining accurate records.
Excellent communicatio...
- Q2. Questions related to my educational field .
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed before Mar 2020. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. Questions about insurance
Interview Preparation Tips
ICICI Lombard General Insurance Company Interview FAQs
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ICICI Lombard General Insurance Company Customer Service Executive Reviews and Ratings
based on 12 reviews
Rating in categories
|
Unit Sales Manager
2.8k
salaries
|  ₹2.2 L/yr - ₹8.5 L/yr |
|
Senior Manager
1.6k
salaries
| ₹4.9 L/yr - ₹13.8 L/yr |
|
Sales Manager
564
salaries
| ₹2 L/yr - ₹11.1 L/yr |
|
Customer Service Manager
530
salaries
| ₹1.8 L/yr - ₹9.5 L/yr |
|
Chief Manager
483
salaries
| ₹9.5 L/yr - ₹23 L/yr |
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