6 ICICI Lombard General Insurance Company Customer Service Executive Interview Questions & Answers | Complete Prep Guide 2025

ICICI Lombard General Insurance Company Customer Service Executive Interview Experiences

3 interviews found

Customer Service Executive Interview Questions & Answers

posted on 1 Aug 2022

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

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Round 2 - One-on-one

(1 Question)

Q1. Tell me about your self

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself.....,.............. Be confident.

Customer Service Executive Interview Questions & Answers

posted on 18 Sep 2021

I applied via Recruitment Consultant and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire

3 Questions

Q1. About my self

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Q2. What is customer service

Ans.

Customer service is the support and assistance provided to customers before, during, and after a purchase.

Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Examples include answering phone calls, responding to emails, and providing in-person assistance

Answered by AI

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Q3. Speak on any topic

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Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidential give ans to all the questions with confidence

Customer Service Executive Interview Questions & Answers

Anonymous

posted on 27 Dec 2020

Interview Questionnaire

2 Questions

Q1. Why should I hire you only??

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Q2. How will you convince customer to take policy if he say premium is high?

Ans.

To convince a customer to take a policy despite high premium, emphasize the benefits, value, and long-term savings.

Highlight the comprehensive coverage and benefits provided by the policy.
Explain how the policy offers financial protection and peace of mind in case of unexpected events.
Emphasize the long-term savings and potential cost-effectiveness of the policy.
Provide examples of how the policy has helped other custo...

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Answer for how will you convince customer to take policy is
Sir/Madam, ICICI Lombard General insurance company is the best company in the general insurance sector with a claim settlement ratio of 98.2%
Also will give high value to your vehicle when compared with other companies and we have unique feature of first notification of loss at the time of accident before going to garage

Top trending discussions

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Marketing & Communication

a senior marketing manager

Aiming for a Big Career Jump targeting Senior Profiles in Marketing/Ecommerce?

Want to take on to VP Marketing level job opportunities with base in Delhi NCR. What my path should look like? Profile: Based out of Delhi NCR, 11 yoe in content marketing (across corporate+startups), Sr. Manager Digital Marketing

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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Tata AIG

Anonymous

posted on 26 Jan 2020

Interview Questionnaire

7 Questions

Q1. Introduce me yourself

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Q2. Why there is long gap in your job please explain?

View 1 more answer

Q3. Why I should hire you?

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Q4. What makes you suitable for this job?

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Q5. Why you want to work in BPO?

Ans.

I want to work in BPO because I enjoy helping customers and find satisfaction in resolving their issues.

I have excellent communication skills and enjoy interacting with people.
I am a problem solver and find fulfillment in resolving customer issues.
I am patient and empathetic, which are essential qualities for customer service roles.
I am motivated by the opportunity to provide exceptional service and create positive cus...

Answered by AI

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Q6. Are you comfortable on call to talk with customers?

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Q7. What is your current CTC and expected CTC?

Ans.

I am currently earning a competitive salary and my expected CTC is based on industry standards and my experience.

My current CTC is competitive and reflects my skills and experience.
My expected CTC is based on industry standards and my qualifications.
I am open to discussing the compensation package based on the responsibilities and growth opportunities offered by the role.
I believe that a fair and mutually beneficial sa

Answered by AI

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Customer Service Executive Interview Questions & Answers

HDFC Ergo General Insurance

Anonymous

posted on 6 Oct 2020

I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire

6 Questions

Q1. Introduces yourself

Add your answer

Q2. They were asked about my college life.

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Q3. They were asked my work experience

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Q4. They were asked me why you left that job?

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Q5. Again they were asked the same repeated question that why you left the job? and they were told me that you're fresher so you have to be worked there

Add your answer

Q6. Again they were started to ask the same why you left the previous job and i have nothing to tell

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Companies don't have a right to ask any personal reason and past working experience because the candidates providing them experience letters and a relieving letter that is enough to judge the candidates and remaining things are none of their business. The interviewer should notice only the body language, determination, and positive approach of the candidates.

Customer Service Executive Interview Questions & Answers

SBI General Insurance

Anonymous

posted on 7 Sep 2021

I applied via Naukri.com and was interviewed in Aug 2021. There were 4 interview rounds.

Interview Questionnaire

1 Question

Q1. About myself , regarding experience,how familiar with operational work,

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - HR team is best and even team heads !

Customer Service Executive Interview Questions & Answers

HDFC Ergo General Insurance

Anonymous

posted on 1 Jan 2022

Interview Questionnaire

4 Questions

Q1. Why do you wish to join hdfc ergo insurance

Add your answer

Q2. What are the types of insurance ?

Ans.

There are various types of insurance such as life, health, auto, home, travel, pet, and business insurance.

Life insurance provides financial support to the family of the policyholder in case of their death.
Health insurance covers medical expenses of the policyholder and their family.
Auto insurance covers damages caused by accidents or theft of the insured vehicle.
Home insurance covers damages to the insured property du...

Answered by AI

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Q3. How would you handle a irate customer?

Ans.

I would listen to their concerns, empathize with them, and offer a solution to their problem.

Remain calm and professional
Listen actively to their concerns
Empathize with their situation
Apologize for any inconvenience caused
Offer a solution to their problem
Follow up with the customer to ensure their satisfaction

Answered by AI

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Q4. Any current topic

Ans.

The impact of remote work on customer service

Remote work has become more prevalent due to the pandemic
Customer service representatives may face challenges with communication and technology
Employers need to provide adequate training and support for remote workers
Remote work can also provide benefits such as increased flexibility and work-life balance

Answered by AI

Add your answer

Customer Service Executive Interview Questions & Answers

HDFC Ergo General Insurance

Anonymous

posted on 29 Oct 2022

I applied via Recruitment Consulltant and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. Question related to previous experience

Add your answer

Q2. Why should i hire you?

Add your answer

Interview Preparation Tips

Topics to prepare for HDFC Ergo General Insurance Customer Service Executive interview:

Previous
Strength

Interview preparation tips for other job seekers - Be bold and straight forward with good articulation

Customer Service Executive Interview Questions & Answers

HDFC Ergo General Insurance

Sreekanth Kappil

posted on 11 Oct 2023

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Referral and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - One-on-one

(1 Question)

Q1. Are you single or do you have any girlfriend?

Add your answer

Round 2 - Aptitude Test

Logical reasoning with basics of insurance and English language

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Sales Executive Interview Questions & Answers

Bajaj Allianz General Insurance

Anonymous

posted on 9 Feb 2022

I applied via Campus Placement and was interviewed before Feb 2021. There were 4 interview rounds.

Round 1 - Aptitude Test

Practice everyday

Round 2 - Group Discussion

Just share your basic thought about the topic but dont shout on Gd.

Round 3 - One-on-one

(2 Questions)

Q1. Basic questions they try to know whats your thought about currnent affairs and JD.

Add your answer

Q2. All about general insurance

Add your answer

Round 4 - HR

(1 Question)

Q1. Why should we hire you?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Hr round they will ask what is current pay is if you are experienced and other staff like that.

ICICI Lombard General Insurance Company Interview FAQs

How many rounds are there in ICICI Lombard General Insurance Company Customer Service Executive interview?

ICICI Lombard General Insurance Company interview process usually has 2 rounds. The most common rounds in the ICICI Lombard General Insurance Company interview process are One-on-one Round and Resume Shortlist.

How to prepare for ICICI Lombard General Insurance Company Customer Service Executive interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ICICI Lombard General Insurance Company. The most common topics and skills that interviewers at ICICI Lombard General Insurance Company expect are Customer Service, Communication Skills, inbound voice process, Customer Handling and Inbound Calls.

What are the top questions asked in ICICI Lombard General Insurance Company Customer Service Executive interview?

Some of the top questions asked at the ICICI Lombard General Insurance Company Customer Service Executive interview -

How will you convince customer to take policy if he say premium is hig...read more
What is customer serv...read more

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ICICI Lombard General Insurance Company Customer Service Executive Salary

based on 78 salaries

₹1.5 L/yr - ₹4 L/yr

15% less than the average Customer Service Executive Salary in India

View more details

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