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ICICI Lombard General Insurance Company Customer Service Executive Interview Questions and Answers
ICICI Lombard General Insurance Company Customer Service Executive Interview Experiences
3 interviews found
(1 Question)
- Q1. Tell me about your self
Interview Preparation Tips
Priyesh Madan Koli
I applied via Recruitment Consultant and was interviewed in Aug 2021. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. About my self
- Q2. What is customer service
- Ans.
Customer service is the support and assistance provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Examples include answering phone calls, responding to emails, and providing in-person assistance
- Q3. Speak on any topic
Interview Preparation Tips
Interview Questionnaire
2 Questions
- Q1. Why should I hire you only??
- Q2. How will you convince customer to take policy if he say premium is high?
- Ans.
To convince a customer to take a policy despite high premium, emphasize the benefits, value, and long-term savings.
Highlight the comprehensive coverage and benefits provided by the policy.
Explain how the policy offers financial protection and peace of mind in case of unexpected events.
Emphasize the long-term savings and potential cost-effectiveness of the policy.
Provide examples of how the policy has helped other custo...
Interview Preparation Tips
Sir/Madam, ICICI Lombard General insurance company is the best company in the general insurance sector with a claim settlement ratio of 98.2%
Also will give high value to your vehicle when compared with other companies and we have unique feature of first notification of loss at the time of accident before going to garage
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- Q1. Asking for Your experience, ?qualification? and intrest of field ? notify all of policies of company and your work of area.
- Q2. Why did you want to join this company
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- About company
- About insurance
- Sales
- Payroll
Interview Questionnaire
7 Questions
- Q1. Introduce me yourself
- Q2. Why there is long gap in your job please explain?
- Q3. Why I should hire you?
- Q4. What makes you suitable for this job?
- Q5. Why you want to work in BPO?
- Ans.
I want to work in BPO because I enjoy helping customers and find satisfaction in resolving their issues.
I have excellent communication skills and enjoy interacting with people.
I am a problem solver and find fulfillment in resolving customer issues.
I am patient and empathetic, which are essential qualities for customer service roles.
I am motivated by the opportunity to provide exceptional service and create positive cus...
- Q6. Are you comfortable on call to talk with customers?
- Q7. What is your current CTC and expected CTC?
- Ans.
I am currently earning a competitive salary and my expected CTC is based on industry standards and my experience.
My current CTC is competitive and reflects my skills and experience.
My expected CTC is based on industry standards and my qualifications.
I am open to discussing the compensation package based on the responsibilities and growth opportunities offered by the role.
I believe that a fair and mutually beneficial sa
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ICICI Lombard General Insurance Company Interview FAQs
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ICICI Lombard General Insurance Company Customer Service Executive Reviews and Ratings
based on 11 reviews
Rating in categories
|
Unit Sales Manager
2.8k
salaries
|  ₹2.2 L/yr - ₹8.5 L/yr |
|
Senior Manager
1.6k
salaries
| ₹4.6 L/yr - ₹13.8 L/yr |
|
Sales Manager
597
salaries
| ₹2 L/yr - ₹11.4 L/yr |
|
Customer Service Manager
585
salaries
| ₹1.8 L/yr - ₹9.5 L/yr |
|
Customer Relationship Manager
488
salaries
| ₹1.5 L/yr - ₹4.6 L/yr |
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