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based on 4.5k Reviews

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ICICI Lombard General Insurance Company Customer Service Executive Interview Questions and Answers

Updated 1 Aug 2022

ICICI Lombard General Insurance Company Customer Service Executive Interview Experiences

3 interviews found

Customer Service Executive Interview Questions & Answers

user image Hari Js

posted on 1 Aug 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself.....,.............. Be confident.

Customer Service Executive Interview Questions & Answers

user image Priyesh Madan Koli

posted on 18 Sep 2021

I applied via Recruitment Consultant and was interviewed in Aug 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. About my self
    • View 2 more answers
  • Q2. What is customer service
  • Ans. 

    Customer service is the support and assistance provided to customers before, during, and after a purchase.

    • Customer service involves addressing customer needs and concerns

    • It includes providing information about products or services

    • It also involves resolving customer complaints and issues

    • Examples include answering phone calls, responding to emails, and providing in-person assistance

    • Answered by AI
    View 1 more answer
  • Q3. Speak on any topic
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confidential give ans to all the questions with confidence

Customer Service Executive Interview Questions Asked at Other Companies

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Q3. 3. What do you mean by Customer service? What is BPO?
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Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 27 Dec 2020

Interview Questionnaire 

2 Questions

  • Q1. Why should I hire you only??
    • View 8 more answers
  • Q2. How will you convince customer to take policy if he say premium is high?
  • Ans. 

    To convince a customer to take a policy despite high premium, emphasize the benefits, value, and long-term savings.

    • Highlight the comprehensive coverage and benefits provided by the policy.

    • Explain how the policy offers financial protection and peace of mind in case of unexpected events.

    • Emphasize the long-term savings and potential cost-effectiveness of the policy.

    • Provide examples of how the policy has helped other custo...

    • Answered by AI
    View 6 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer for how will you convince customer to take policy is
Sir/Madam, ICICI Lombard General insurance company is the best company in the general insurance sector with a claim settlement ratio of 98.2%
Also will give high value to your vehicle when compared with other companies and we have unique feature of first notification of loss at the time of accident before going to garage

Top trending discussions

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BFSI, Investments & Trading
4d
plushchole
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·
works at
Tata AIG
General Insurance
Hi everyone, I’m currently working in TATA AIG as a chief manager, Salary- 15(Fixed) + 3(variable). I’am a 2024 IIM Rohtak MBA grad. Recently I have been finding my domain of work, i.e corporate account management quite boring to be honest. I just wanted to get feedback from the insurance experts here how does the career trajectory and prospects look like for a newbie like me
Got a question about ICICI Lombard General Insurance Company?
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Axis Max Life Insurance user image Prashant Pandey

posted on 9 Jul 2022

Round 1 - One-on-one 

(1 Question)

  • Q1. Self introduction, about job profile
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Why left previous organization
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always focus to confidence not language. Make your knowledge better. Before interview go for job responsibilities and KRA and find ways to fit your self for it

Customer Service Executive Interview Questions & Answers

HDFC Life user image Utkarsha Mishra

posted on 12 Oct 2022

I applied via Approached by Company and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Online test held for the entry level

Round 3 - HR 

(2 Questions)

  • Q1. Asking for Your experience, ?qualification? and intrest of field ? notify all of policies of company and your work of area.
    • Add your answer
  • Q2. Why did you want to join this company
    • Add your answer

Interview Preparation Tips

Topics to prepare for HDFC Life Customer Service Executive interview:
  • About company
  • About insurance
  • Sales
  • Payroll
Interview preparation tips for other job seekers - Always be confident and believe in yourself. Nothing is much hard than your self motivation. All the best.

Customer Service Executive Interview Questions & Answers

Tata AIG user image Anonymous

posted on 26 Jan 2020

Interview Questionnaire 

7 Questions

  • Q1. Introduce me yourself
    • View 3 more answers
  • Q2. Why there is long gap in your job please explain?
    • View 1 more answer
  • Q3. Why I should hire you?
    • View 3 more answers
  • Q4. What makes you suitable for this job?
    • View 1 more answer
  • Q5. Why you want to work in BPO?
  • Ans. 

    I want to work in BPO because I enjoy helping customers and find satisfaction in resolving their issues.

    • I have excellent communication skills and enjoy interacting with people.

    • I am a problem solver and find fulfillment in resolving customer issues.

    • I am patient and empathetic, which are essential qualities for customer service roles.

    • I am motivated by the opportunity to provide exceptional service and create positive cus...

    • Answered by AI
    View 1 more answer
  • Q6. Are you comfortable on call to talk with customers?
    • View 1 more answer
  • Q7. What is your current CTC and expected CTC?
  • Ans. 

    I am currently earning a competitive salary and my expected CTC is based on industry standards and my experience.

    • My current CTC is competitive and reflects my skills and experience.

    • My expected CTC is based on industry standards and my qualifications.

    • I am open to discussing the compensation package based on the responsibilities and growth opportunities offered by the role.

    • I believe that a fair and mutually beneficial sa

    • Answered by AI
    View 1 more answer

Customer Support Executive Interview Questions & Answers

Shriram Life Insurance user image Anonymous

posted on 12 Nov 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. Talk me About your self
    • Add your answer
  • Q2. What do you know about Excel
    • Add your answer
  • Q3. What do you know about the team leader?
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. What is your last company experience.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on your skills and understand the interviewer's words and choose the right answer.

Customer Service Manager Interview Questions & Answers

Tata AIA Life Insurance user image Anonymous

posted on 24 Sep 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Experience details
    • Add your answer
  • Q2. Predict knowledge how to handle the customers
    • Add your answer

Customer Service Associate Interview Questions & Answers

Bajaj Allianz Life Insurance user image Anonymous

posted on 22 Oct 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Behavioral 

(1 Question)

  • Q1. They explained a stressful situation and asked how i would react.
    • Add your answer

Customer Relation Officer Interview Questions & Answers

ICICI Prudential Life Insurance user image Anonymous

posted on 16 Dec 2024

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. Why are you specifically interested in this job rather than other opportunities?
    • Add your answer
  • Q2. What makes you a suitable candidate for this position?
    • Add your answer
More about working at ICICI Lombard General Insurance Company

ICICI Lombard General Insurance Company Interview FAQs

How many rounds are there in ICICI Lombard General Insurance Company Customer Service Executive interview?
ICICI Lombard General Insurance Company interview process usually has 2 rounds. The most common rounds in the ICICI Lombard General Insurance Company interview process are Resume Shortlist and One-on-one Round.
How to prepare for ICICI Lombard General Insurance Company Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ICICI Lombard General Insurance Company. The most common topics and skills that interviewers at ICICI Lombard General Insurance Company expect are Customer Service, Communication Skills, inbound voice process, Customer Handling and Inbound Calls.
What are the top questions asked in ICICI Lombard General Insurance Company Customer Service Executive interview?

Some of the top questions asked at the ICICI Lombard General Insurance Company Customer Service Executive interview -

  1. How will you convince customer to take policy if he say premium is hig...read more
  2. What is customer serv...read more

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ICICI Lombard General Insurance Company Interviews By Designations

Interview Questions for Popular Designations

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ICICI Lombard General Insurance Company Customer Service Executive Salary
based on 78 salaries
₹1.5 L/yr - ₹4 L/yr
15% less than the average Customer Service Executive Salary in India
View more details

ICICI Lombard General Insurance Company Customer Service Executive Reviews and Ratings

based on 11 reviews

4.2/5

Rating in categories

3.4

Skill development

2.4

Work-life balance

3.4

Salary

4.3

Job security

4.4

Company culture

2.4

Promotions

3.7

Work satisfaction

Explore 11 Reviews and Ratings
ICICI Lombard General Insurance Company Salaries in India
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