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This company page is being actively managed by ICICI Lombard General Insurance Company Team. If you also belong to the team, you can get access from here

ICICI Lombard General Insurance Company

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based on 4.6k Reviews

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ICICI Lombard General Insurance Company Customer Service Executive Reviews

Updated 10 Mar, 2025

Overall Rating

3.9/5

based on 12 reviews

Rating distribution

5

6 (50.0%)

4

1 (8.3%)

3

5 (41.7%)

2

0 (0%)

1

0 (0%)

Category Ratings

4.1

Company culture

4.1

Job security

3.5

Work satisfaction

3.3

Skill development

3.2

Salary

2.5

Work-life balance

2.3

Promotions

What employees say about ICICI Lombard General Insurance Company?

Insights from employee reviews on AmbitionBox

Workplace insights

Monday to Friday

62% employees reported

Flexible timing

30% employees reported

No travel

67% employees reported

View more detailed insights

Gender based rating

4.8

Rated by Women

6 reviews

3.6

Rated by Men

6 reviews

ICICI Lombard General Insurance Company is rated 3.9 out of 5 stars on AmbitionBox, based on 12 company reviews.This rating reflects an average employee experience, indicating ... Read more

ICICI Lombard General Insurance Company is rated 3.9 out of 5 stars on AmbitionBox, based on 12 company reviews.This rating reflects an average employee experience, indicating moderate satisfaction with the company's work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.

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We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.

12 reviews found

Sort by: Popular

Customer Service Executive in Mumbai

Full Time

·

Customer Success, Service & Operations - Other Department

3.0

Overall Rating

3.0

Category Ratings

2.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 10 Mar 2025

Likes

The office environment was good and the cafeteria is also good

Dislikes

The pay hike was very low

Salary - Poor
Promotions - Poor

Work Details

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Mumbai

Full Time

·

Sales Support & Operations Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

2.0

Promotions

3.0

Work satisfaction

4.0

Company culture

2.0

Work-life balance

posted on 12 Feb 2025

Likes

Company culture - Good

Dislikes

Promotions - Poor
Work-life balance - Poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

What people are saying about ICICI Lombard General Insurance Company

View All

How to change industry

I have an experience of 14 years in insurance sales . Want to switch profile and industry. What would be the way forward?

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Customer Service Executive in Mumbai

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

2.0

Salary

3.0

Skill development

5.0

Job security

1.0

Promotions

4.0

Work satisfaction

5.0

Company culture

1.0

Work-life balance

posted on 14 Jul 2024

Likes

Flexible working hours

Job security - Excellent
Work satisfaction - Good
Company culture - Excellent

Dislikes

Working on weekends

Salary - Poor
Promotions - Bad
Work-life balance - Bad

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Mumbai

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

5.0

Job security

3.0

Promotions

4.0

Work satisfaction

5.0

Company culture

3.0

Work-life balance

posted on 28 Apr 2024

Likes

Job security

Salary - Excellent
Skill development - Good
Job security - Excellent
Work satisfaction - Good
Company culture - Excellent

Dislikes

Not such dislike

Work Details

Work days: Rotational Shift (Strict Timings)

Customer Service Executive in New Delhi

Full Time

·

Customer Success Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 06 Jul 2023

Likes

Job security since it is number 1 private insurance company

Job security - Good

Dislikes

Salary is not as per market standards

Work Details

Work policy: 4 days/ week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Customer Service Executive in New Delhi

Full Time

·

Seles executive Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 14 Aug 2022

Likes

I have a lot to learn from Lombard

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

nothing

Work Details

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

Customer Service Executive in Hyderabad / Secunderabad

Full Time

·

Voice / Blended Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

5.0

Skill development

5.0

Job security

5.0

Promotions

5.0

Work satisfaction

5.0

Company culture

5.0

Work-life balance

posted on 30 May 2021

Likes

Fulfilled the cx requirements

Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent

Dislikes

Nothing

Work Details

Pressurized

Work timings: Flexible Timings

Work related travel: This job involves Travel Within City.

You are reading trusted reviews. Keep reading to find out more about ICICI Lombard General Insurance Company.

Customer Service Executive in Navi Mumbai

Full Time

·

Voice / Blended Department

3.0

Overall Rating

3.0

Category Ratings

4.0

Salary

3.0

Skill development

5.0

Job security

4.0

Promotions

3.0

Work satisfaction

4.0

Company culture

4.0

Work-life balance

posted on 21 Sep 2023

Likes

Job security and benefits which this company provides is awesome 👍

Salary - Good
Job security - Excellent
Promotions - Good
Company culture - Good
Work-life balance - Good

Dislikes

Not provide rejoin apportunity to ex employee If I get opportunity I will rejoin.

Discover interview dos and don'ts from real experiences

Customer Service Executive in Hyderabad / Secunderabad

Banking Operations Department

4.0

Overall Rating

4.0

Category Ratings

4.0

Salary

3.0

Skill development

4.0

Job security

3.0

Promotions

4.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 04 Jun 2021

Likes

Best place for fresher for career growth, good campus

Salary - Good
Job security - Good
Work satisfaction - Good

Dislikes

Internal management partially

Work Details

Work pressure was there but still good place to work

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Kurnool

BSG Department

3.0

Overall Rating

3.0

Category Ratings

3.0

Salary

3.0

Skill development

3.0

Job security

3.0

Promotions

3.0

Work satisfaction

3.0

Company culture

3.0

Work-life balance

posted on 20 Apr 2020

Likes

caring of all staff without hireracy

Dislikes

keeping of Ratings between employess

Work Details

Feeling pressure

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Employee Benefits

Not Applicable to all

Customer Service Executive

Weather Department

5.0

Overall Rating

5.0

Category Ratings

3.0

Salary

5.0

Skill development

5.0

Job security

3.0

Promotions

5.0

Work satisfaction

5.0

Company culture

4.0

Work-life balance

posted on 21 Jan 2019

Likes

Work environment

Skill development - Excellent
Job security - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Good

Dislikes

Career growth, salary/appraise

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Hyderabad / Secunderabad

Full Time

·

Customer Success Department

5.0

Overall Rating

5.0

Category Ratings

5.0

Salary

4.0

Skill development

4.0

Job security

4.0

Promotions

4.0

Work satisfaction

4.0

Company culture

5.0

Work-life balance

posted on 26 Dec 2023

Likes

Salary - Excellent
Skill development - Good
Job security - Good
Promotions - Good
Work satisfaction - Good
Company culture - Good
Work-life balance - Excellent

Overall Rating

More about working at ICICI Lombard General Insurance Company

HQ - Mumbai, Maharashtra, India
Insurance
10k-50k Employees (India)
Public
Financial Services

Tell us how to improve this page.

ICICI Lombard General Insurance Company Customer Service Executive Reviews by Locations

ICICI Lombard General Insurance Company Customer Service Executive Mumbai Reviews

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ICICI Lombard General Insurance Company Senior Relationship Manager Reviews
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ICICI Lombard General Insurance Company Chief Manager Reviews

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 12 ICICI Lombard General Insurance Company reviews submitted by ICICI Lombard General Insurance Company employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if ICICI Lombard Gener...al Insurance Company is the right company for you. 62% of employees reported the working days at ICICI Lombard General Insurance Company as Monday to Friday. 70% employees reported the work timings at ICICI Lombard General Insurance Company as Strict timing. Read more

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ICICI Lombard General Insurance Company Customer Service Executive Reviews

ICICI Lombard General Insurance Company Customer Service Executive Salary

based on 76 salaries

₹1.5 L/yr - ₹4 L/yr

17% less than the average Customer Service Executive Salary in India

View more details

Compare ICICI Lombard General Insurance Company with

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3.9

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4.1

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4.1

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3.9

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