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PNB MetLife Customer Care Executive Interview Questions and Answers

Updated 11 Mar 2021

PNB MetLife Customer Care Executive Interview Experiences

1 interview found

I applied via Walk-in and was interviewed in Sep 2020. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell me about ur self.
  • Ans. 

    I am a dedicated and empathetic Customer Care Executive with a strong background in providing exceptional customer service.

    • Experienced in handling customer inquiries, complaints, and resolving issues in a timely manner.

    • Skilled in active listening and problem-solving to ensure customer satisfaction.

    • Proficient in using customer relationship management (CRM) software and maintaining accurate records.

    • Excellent communicatio...

  • Answered by AI
  • Q2. Questions related to my educational field .

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview was not so technical but was majorly a stress test. It lasted for 30 minutes. The interviewer wanted test both my knowledge and communication skills . Most of question was related to my graduation stream curriculum I.e , accounts related topics

Interview questions from similar companies

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Normal statistics and aptitude

Round 3 - Coding Test 

About insurance, & how to clients approach

Round 4 - HR 

(2 Questions)

  • Q1. Self introduction and qualifications
  • Q2. About previous experience and company
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Jul 2023. There were 2 interview rounds.

Round 1 - Assignment 

Reasoning ability continue with sinario

Round 2 - HR 

(1 Question)

  • Q1. Basic details Communication skills Decision making Sales convertion
Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed in Oct 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Basic questions about yourself and previous job role
Round 3 - One-on-one 

(1 Question)

  • Q1. About yourself About Previous organisation job role Projects worked on and output of the same MS office applications related knowledge test specifically (Ms-Excel)

Interview Preparation Tips

Interview preparation tips for other job seekers - Be well versed with job role you are applying for as all the questions will be related it
Interview experience
1
Bad
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. Wat is your salary expectation
Round 2 - One-on-one 

(2 Questions)

  • Q1. Salary expectation
  • Q2. General questions
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
  • Q1. Why do you want to join BALIC?
  • Q2. What do you know about Bajaj Allianz Life Insurance Co.
  • Ans. 

    Bajaj Allianz Life Insurance Co. is a leading private life insurer in India, offering a range of insurance and investment products.

    • Founded in 2001, Bajaj Allianz is a joint venture between Bajaj Finserv and Allianz SE.

    • Offers a diverse portfolio including term plans, ULIPs, and retirement solutions.

    • Known for its customer-centric approach, with a strong emphasis on digital services.

    • Has received several awards for excelle...

  • Answered by AI
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Campus Placement and was interviewed in Dec 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

GD round was conducted by HR and given a topic to debate by the student and discussed the topic by each other with both team members

Round 3 - HR 

(3 Questions)

  • Q1. Tell me about yourself
  • Ans. Good afternoon Sir I’m Debakar Hajong I belong from Meghalaya and I did my graduation in Bachelor of Arts from sankardev college Shillong after that I thought to change the course into a management field so I decided to choose a MBA because it’s has a big opportunity to work with professional companies
  • Answered Anonymously
  • Q2. HR was asked me the question about how many times insurance do you know
  • Ans. As per as my knowledge there are many types of insurance like Life insurance death insurance, Accident insurance , vehicle insurance etc
  • Answered Anonymously
  • Q3. About family background

Interview Preparation Tips

Interview preparation tips for other job seekers - This tips for the job seekers is prepared the basic question like Tell me about yourself this most important question asked by interviewer to know exactly about candidates how much he/she can explain about yourself if you can prepare very well and try to attract by your saying will be easy for you
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Business development for Promote to Next Digital All India in Area Services To Customers B2C

I applied via Recruitment Consulltant and was interviewed before Sep 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. General Questions Asked from CV
Round 3 - Aptitude Test 

General Questions Asked

Round 4 - HR 

(1 Question)

  • Q1. About salary discussion and documents

Interview Preparation Tips

Interview preparation tips for other job seekers - HDFC Life is a very good company to work. Environment is good, Management is good, Good Work Culture.

I applied via Referral and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Normal questions about my previous work profile and explained about work here

Interview Preparation Tips

Interview preparation tips for other job seekers - Be open and feel comfortable

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PNB MetLife Customer Care Executive Reviews and Ratings

based on 2 reviews

3.0/5

Rating in categories

4.0

Skill development

3.0

Work-life balance

2.0

Salary

2.0

Job security

2.0

Company culture

3.0

Promotions

2.0

Work satisfaction

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