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HDFC Ergo General Insurance
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There are various types of insurance such as life, health, auto, home, travel, pet, and business insurance.
Life insurance provides financial support to the family of the policyholder in case of their death.
Health insurance covers medical expenses of the policyholder and their family.
Auto insurance covers damages caused by accidents or theft of the insured vehicle.
Home insurance covers damages to the insured property du...
I would listen to their concerns, empathize with them, and offer a solution to their problem.
Remain calm and professional
Listen actively to their concerns
Empathize with their situation
Apologize for any inconvenience caused
Offer a solution to their problem
Follow up with the customer to ensure their satisfaction
The impact of remote work on customer service
Remote work has become more prevalent due to the pandemic
Customer service representatives may face challenges with communication and technology
Employers need to provide adequate training and support for remote workers
Remote work can also provide benefits such as increased flexibility and work-life balance
I applied via Recruitment Consulltant and was interviewed in Apr 2022. There were 2 interview rounds.
I applied via Referral and was interviewed before Oct 2022. There were 2 interview rounds.
Logical reasoning with basics of insurance and English language
I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.
HDFC Ergo General Insurance interview questions for designations
Top trending discussions
I want to work in BPO because I enjoy helping customers and find satisfaction in resolving their issues.
I have excellent communication skills and enjoy interacting with people.
I am a problem solver and find fulfillment in resolving customer issues.
I am patient and empathetic, which are essential qualities for customer service roles.
I am motivated by the opportunity to provide exceptional service and create positive cus...
I am currently earning a competitive salary and my expected CTC is based on industry standards and my experience.
My current CTC is competitive and reflects my skills and experience.
My expected CTC is based on industry standards and my qualifications.
I am open to discussing the compensation package based on the responsibilities and growth opportunities offered by the role.
I believe that a fair and mutually beneficial sa
posted on 27 Dec 2020
To convince a customer to take a policy despite high premium, emphasize the benefits, value, and long-term savings.
Highlight the comprehensive coverage and benefits provided by the policy.
Explain how the policy offers financial protection and peace of mind in case of unexpected events.
Emphasize the long-term savings and potential cost-effectiveness of the policy.
Provide examples of how the policy has helped other custo...
I applied via Approached by Company and was interviewed before Oct 2021. There were 3 interview rounds.
Online test held for the entry level
posted on 9 Jul 2022
I applied via Recruitment Consultant and was interviewed in Aug 2021. There was 1 interview round.
Customer service is the support and assistance provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Examples include answering phone calls, responding to emails, and providing in-person assistance
based on 2 interviews
Interview experience
based on 31 reviews
Rating in categories
Deputy Manager
885
salaries
| ₹3 L/yr - ₹10.2 L/yr |
Assistant Manager
541
salaries
| ₹2.6 L/yr - ₹8.7 L/yr |
Senior Executive
540
salaries
| ₹1.7 L/yr - ₹6 L/yr |
Manager
411
salaries
| ₹4.5 L/yr - ₹16.4 L/yr |
Senior Manager
327
salaries
| ₹7 L/yr - ₹24 L/yr |
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