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HDFC Ergo General Insurance Customer Service Executive Interview Questions and Answers

Updated 11 Oct 2023

HDFC Ergo General Insurance Customer Service Executive Interview Experiences

4 interviews found

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 1 Jan 2022

Interview Questionnaire 

4 Questions

  • Q1. Why do you wish to join hdfc ergo insurance
    • Add your answer
  • Q2. What are the types of insurance ?
  • Ans. 

    There are various types of insurance such as life, health, auto, home, travel, pet, and business insurance.

    • Life insurance provides financial support to the family of the policyholder in case of their death.

    • Health insurance covers medical expenses of the policyholder and their family.

    • Auto insurance covers damages caused by accidents or theft of the insured vehicle.

    • Home insurance covers damages to the insured property du...

    • Answered by AI
    View 1 more answer
  • Q3. How would you handle a irate customer?
  • Ans. 

    I would listen to their concerns, empathize with them, and offer a solution to their problem.

    • Remain calm and professional

    • Listen actively to their concerns

    • Empathize with their situation

    • Apologize for any inconvenience caused

    • Offer a solution to their problem

    • Follow up with the customer to ensure their satisfaction

    • Answered by AI
    View 1 more answer
  • Q4. Any current topic
  • Ans. 

    The impact of remote work on customer service

    • Remote work has become more prevalent due to the pandemic

    • Customer service representatives may face challenges with communication and technology

    • Employers need to provide adequate training and support for remote workers

    • Remote work can also provide benefits such as increased flexibility and work-life balance

    • Answered by AI
    Add your answer

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 29 Oct 2022

I applied via Recruitment Consulltant and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Question related to previous experience
    • Add your answer
  • Q2. Why should i hire you?
    • Add your answer

Interview Preparation Tips

Topics to prepare for HDFC Ergo General Insurance Customer Service Executive interview:
  • Previous
  • Strength
Interview preparation tips for other job seekers - Be bold and straight forward with good articulation

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Customer Service Executive Interview Questions & Answers

user image Sreekanth Kappil

posted on 11 Oct 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Oct 2022. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Are you single or do you have any girlfriend?
    • Add your answer
Round 2 - Aptitude Test 

Logical reasoning with basics of insurance and English language

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident

Customer Service Executive Interview Questions & Answers

user image Anonymous

posted on 6 Oct 2020

I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.

Interview Questionnaire 

6 Questions

  • Q1. Introduces yourself
    • Add your answer
  • Q2. They were asked about my college life.
    • Add your answer
  • Q3. They were asked my work experience
    • Add your answer
  • Q4. They were asked me why you left that job?
    • Add your answer
  • Q5. Again they were asked the same repeated question that why you left the job? and they were told me that you're fresher so you have to be worked there
    • Add your answer
  • Q6. Again they were started to ask the same why you left the previous job and i have nothing to tell
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Companies don't have a right to ask any personal reason and past working experience because the candidates providing them experience letters and a relieving letter that is enough to judge the candidates and remaining things are none of their business. The interviewer should notice only the body language, determination, and positive approach of the candidates.

HDFC Ergo General Insurance interview questions for designations

 Senior Customer Service Executive

 (1)

 Customer Service Associate

 (1)

 Customer Care Executive

 (1)

 Customer experience Executive

 (1)

 Senior Service Executive

 (1)

 Customer Experience Management Executive

 (1)

 Financial Service Associate

 (1)

 Branch Operations Service Head

 (1)

Top trending discussions

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Interview Tips & Stories
2w
gandalfthepurple
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works at
MicroEnergy Credits, Corp.
SQL and Python Interview Tips needed ASAP!
My SQL and Python technical round is in 3 days and I need a list of important topics to practice for Python. I have worked on NumPy and Pandas libraries at my current workplace. Need an exhaustive list of topics that you guys have been asked in DA/BA role interviews. The interview is for a Big4 company. Any help is much appreciated!
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Interview questions from similar companies

Customer Service Executive Interview Questions & Answers

Axis Max Life Insurance user image Prashant Pandey

posted on 9 Jul 2022

Round 1 - One-on-one 

(1 Question)

  • Q1. Self introduction, about job profile
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. Why left previous organization
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Always focus to confidence not language. Make your knowledge better. Before interview go for job responsibilities and KRA and find ways to fit your self for it

Customer Service Executive Interview Questions & Answers

ICICI Lombard General Insurance Company user image Hari Js

posted on 1 Aug 2022

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about your self
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself.....,.............. Be confident.

Customer Service Executive Interview Questions & Answers

HDFC Life user image Utkarsha Mishra

posted on 12 Oct 2022

I applied via Approached by Company and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Online test held for the entry level

Round 3 - HR 

(2 Questions)

  • Q1. Asking for Your experience, ?qualification? and intrest of field ? notify all of policies of company and your work of area.
    • Add your answer
  • Q2. Why did you want to join this company
    • Add your answer

Interview Preparation Tips

Topics to prepare for HDFC Life Customer Service Executive interview:
  • About company
  • About insurance
  • Sales
  • Payroll
Interview preparation tips for other job seekers - Always be confident and believe in yourself. Nothing is much hard than your self motivation. All the best.

Customer Support Executive Interview Questions & Answers

Shriram Life Insurance user image Anonymous

posted on 12 Nov 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(3 Questions)

  • Q1. Talk me About your self
    • Add your answer
  • Q2. What do you know about Excel
    • Add your answer
  • Q3. What do you know about the team leader?
    • Add your answer
Round 2 - HR 

(1 Question)

  • Q1. What is your last company experience.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Focus on your skills and understand the interviewer's words and choose the right answer.

Customer Service Manager Interview Questions & Answers

Tata AIA Life Insurance user image Anonymous

posted on 24 Sep 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Experience details
    • Add your answer
  • Q2. Predict knowledge how to handle the customers
    • Add your answer

Customer Service Associate Interview Questions & Answers

Bajaj Allianz Life Insurance user image Anonymous

posted on 22 Oct 2024

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed in Sep 2024. There was 1 interview round.

Round 1 - Behavioral 

(1 Question)

  • Q1. They explained a stressful situation and asked how i would react.
    • Add your answer
More about working at HDFC Ergo General Insurance

HDFC Ergo General Insurance Interview FAQs

How many rounds are there in HDFC Ergo General Insurance Customer Service Executive interview?
HDFC Ergo General Insurance interview process usually has 2-3 rounds. The most common rounds in the HDFC Ergo General Insurance interview process are Resume Shortlist, One-on-one Round and Aptitude Test.
What are the top questions asked in HDFC Ergo General Insurance Customer Service Executive interview?

Some of the top questions asked at the HDFC Ergo General Insurance Customer Service Executive interview -

  1. How would you handle a irate custom...read more
  2. What are the types of insuranc...read more
  3. Any current to...read more

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HDFC Ergo General Insurance Interviews By Designations

Interview Questions for Popular Designations

HDFC Ergo General Insurance Customer Service Executive Interview Process

based on 2 interviews

Interview experience

5
  
Excellent
View more

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HDFC Ergo General Insurance Customer Service Executive Salary
based on 126 salaries
₹1.4 L/yr - ₹4 L/yr
13% less than the average Customer Service Executive Salary in India
View more details

HDFC Ergo General Insurance Customer Service Executive Reviews and Ratings

based on 31 reviews

4.3/5

Rating in categories

4.0

Skill development

3.8

Work-life balance

3.5

Salary

4.0

Job security

4.1

Company culture

3.4

Promotions

3.8

Work satisfaction

Explore 31 Reviews and Ratings
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