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HDFC Ergo General Insurance
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HDFC Ergo General Insurance Customer Service Executive Interview Questions and Answers
HDFC Ergo General Insurance Customer Service Executive Interview Experiences
4 interviews found
Interview Questionnaire
4 Questions
- Q1. Why do you wish to join hdfc ergo insurance
- Q2. What are the types of insurance ?
- Ans.
There are various types of insurance such as life, health, auto, home, travel, pet, and business insurance.
Life insurance provides financial support to the family of the policyholder in case of their death.
Health insurance covers medical expenses of the policyholder and their family.
Auto insurance covers damages caused by accidents or theft of the insured vehicle.
Home insurance covers damages to the insured property du...
- Q3. How would you handle a irate customer?
- Ans.
I would listen to their concerns, empathize with them, and offer a solution to their problem.
Remain calm and professional
Listen actively to their concerns
Empathize with their situation
Apologize for any inconvenience caused
Offer a solution to their problem
Follow up with the customer to ensure their satisfaction
- Q4. Any current topic
- Ans.
The impact of remote work on customer service
Remote work has become more prevalent due to the pandemic
Customer service representatives may face challenges with communication and technology
Employers need to provide adequate training and support for remote workers
Remote work can also provide benefits such as increased flexibility and work-life balance
I applied via Recruitment Consulltant and was interviewed in Apr 2022. There were 2 interview rounds.
(2 Questions)
- Q1. Question related to previous experience
- Q2. Why should i hire you?
Interview Preparation Tips
- Previous
- Strength
Sreekanth Kappil
Selected
I applied via Referral and was interviewed before Oct 2022. There were 2 interview rounds.
(1 Question)
- Q1. Are you single or do you have any girlfriend?
Logical reasoning with basics of insurance and English language
Interview Preparation Tips
I applied via Walk-in and was interviewed before Oct 2019. There were 3 interview rounds.
Interview Questionnaire
6 Questions
- Q1. Introduces yourself
- Q2. They were asked about my college life.
- Q3. They were asked my work experience
- Q4. They were asked me why you left that job?
- Q5. Again they were asked the same repeated question that why you left the job? and they were told me that you're fresher so you have to be worked there
- Q6. Again they were started to ask the same why you left the previous job and i have nothing to tell
Interview Preparation Tips
HDFC Ergo General Insurance interview questions for designations
Top trending discussions
Interview questions from similar companies
Interview Questionnaire
7 Questions
- Q1. Introduce me yourself
- Q2. Why there is long gap in your job please explain?
- Q3. Why I should hire you?
- Q4. What makes you suitable for this job?
- Q5. Why you want to work in BPO?
- Ans.
I want to work in BPO because I enjoy helping customers and find satisfaction in resolving their issues.
I have excellent communication skills and enjoy interacting with people.
I am a problem solver and find fulfillment in resolving customer issues.
I am patient and empathetic, which are essential qualities for customer service roles.
I am motivated by the opportunity to provide exceptional service and create positive cus...
- Q6. Are you comfortable on call to talk with customers?
- Q7. What is your current CTC and expected CTC?
- Ans.
I am currently earning a competitive salary and my expected CTC is based on industry standards and my experience.
My current CTC is competitive and reflects my skills and experience.
My expected CTC is based on industry standards and my qualifications.
I am open to discussing the compensation package based on the responsibilities and growth opportunities offered by the role.
I believe that a fair and mutually beneficial sa
Customer Service Executive Interview Questions & Answers
ICICI Lombard General Insurance Company
Anonymous
posted on 27 Dec 2020
Interview Questionnaire
2 Questions
- Q1. Why should I hire you only??
- Q2. How will you convince customer to take policy if he say premium is high?
- Ans.
To convince a customer to take a policy despite high premium, emphasize the benefits, value, and long-term savings.
Highlight the comprehensive coverage and benefits provided by the policy.
Explain how the policy offers financial protection and peace of mind in case of unexpected events.
Emphasize the long-term savings and potential cost-effectiveness of the policy.
Provide examples of how the policy has helped other custo...
Interview Preparation Tips
Sir/Madam, ICICI Lombard General insurance company is the best company in the general insurance sector with a claim settlement ratio of 98.2%
Also will give high value to your vehicle when compared with other companies and we have unique feature of first notification of loss at the time of accident before going to garage
I applied via Approached by Company and was interviewed before Oct 2021. There were 3 interview rounds.
Online test held for the entry level
(2 Questions)
- Q1. Asking for Your experience, ?qualification? and intrest of field ? notify all of policies of company and your work of area.
- Q2. Why did you want to join this company
Interview Preparation Tips
- About company
- About insurance
- Sales
- Payroll
Customer Service Executive Interview Questions & Answers
Axis Max Life Insurance
posted on 9 Jul 2022
(1 Question)
- Q1. Self introduction, about job profile
(1 Question)
- Q1. Why left previous organization
Interview Preparation Tips
I applied via Recruitment Consultant and was interviewed in Aug 2021. There was 1 interview round.
Interview Questionnaire
3 Questions
- Q1. About my self
- Q2. What is customer service
- Ans.
Customer service is the support and assistance provided to customers before, during, and after a purchase.
Customer service involves addressing customer needs and concerns
It includes providing information about products or services
It also involves resolving customer complaints and issues
Examples include answering phone calls, responding to emails, and providing in-person assistance
- Q3. Speak on any topic
Interview Preparation Tips
(1 Question)
- Q1. Tell me about your self
Interview Preparation Tips
HDFC Ergo General Insurance Interview FAQs
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HDFC Ergo General Insurance Interviews By Designations
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HDFC Ergo General Insurance Customer Service Executive Interview Process
based on 2 interviews
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HDFC Ergo General Insurance Customer Service Executive Reviews and Ratings
based on 31 reviews
Rating in categories
|
Deputy Manager
885
salaries
|  ₹3 L/yr - ₹10.2 L/yr |
|
Assistant Manager
541
salaries
| ₹2.6 L/yr - ₹8.7 L/yr |
|
Senior Executive
540
salaries
| ₹1.7 L/yr - ₹6 L/yr |
|
Manager
411
salaries
| ₹4.5 L/yr - ₹16.4 L/yr |
|
Senior Manager
327
salaries
| ₹7 L/yr - ₹24 L/yr |
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