Tata AIG Customer Service Executive Interview Questions and Answers

Q1. Are you single or do you have any girlfriend?
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Logical reasoning with basics of insurance and English language

Q1. Question related to previous experience
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Q2. Why should i hire you?
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Q1. Tell me about your self
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Q1. Terms related to insurance like IMT
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Q2. Perils of motor policy
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Perils of motor policy refer to the risks and dangers associated with owning and operating a vehicle.
• Perils can include accidents, theft, vandalism, and natural disasters

• Motor policies typically offer coverage for these perils

• It is important for customers to carefully review their policy to understand what perils are covered

• Customers should also take steps to minimize their risk, such as practicing safe driving habits
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Q3. Working of an IC ENGINE
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IC engine is a heat engine that converts chemical energy into mechanical energy by burning fuel inside the engine.
• IC engine stands for Internal Combustion engine.

• It works on the principle of combustion of fuel inside the engine.

• The fuel is ignited by a spark plug or compression.

• The heat generated by the combustion expands the gases, which in turn moves the piston.

• The movement of the piston is transferred to the cranksh...read more
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Q4. How to handle customer and dealer channels
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To handle customer and dealer channels, it is important to prioritize communication, establish clear expectations, and provide exceptional service.
• Establish open lines of communication with both customers and dealers to ensure their needs are being met

• Set clear expectations for response times, issue resolution, and overall service

• Provide exceptional service by going above and beyond to address concerns and provide solu...read more
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Q5. What was your previous job role
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