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ICICI Bank Phone Banking Officer Interview Questions, Process, and Tips

Updated 21 Feb 2025

Top ICICI Bank Phone Banking Officer Interview Questions and Answers

View all 11 questions

ICICI Bank Phone Banking Officer Interview Experiences

82 interviews found

I was interviewed in Mar 2021.

Interview Questionnaire 

1 Question

  • Q1. They asked me about my Address,Name and qualifications..

Interview Preparation Tips

Interview preparation tips for other job seekers - Be careful n confidence.

I applied via Company Website and was interviewed in Feb 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about your self
  • Q2. Why you choose Icici
  • Q3. Icici Is a industrial credit investment corporationson of India my career is secure.

Interview Preparation Tips

Interview preparation tips for other job seekers - HR is very good very pleasant question they will ask
I'm glad a my interview is very good.

Phone Banking Officer Interview Questions Asked at Other Companies

asked in ICICI Bank
Q1. What is your knowledge in phone banking in bank
asked in ICICI Bank
Q2. What do you know about Phone Banking.
asked in ICICI Bank
Q3. How will you do sales?
Q4. What is the difference between Retail Banking operations and Cred ... read more
asked in ICICI Bank
Q5. what do you mean by bank?

I applied via Referral and was interviewed before Aug 2020. There were 4 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. How will you do sales?
  • Ans. 

    I will do sales by understanding the customer's needs and offering them suitable products and services.

    • Listen actively to the customer's requirements

    • Provide relevant information about the products and services

    • Highlight the benefits of the products and services

    • Handle objections and provide solutions

    • Close the sale by asking for the customer's commitment

    • Follow up with the customer to ensure satisfaction and build long-ter

  • Answered by AI
  • Q2. If you know the policy and offer of any product. So we can sell it. Can't burn.

Interview Preparation Tips

Interview preparation tips for other job seekers - The interview wanted to test both my knowledge and communication skills. Most of the question asked to me were related to my graduation and experience related.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself

ICICI Bank interview questions for designations

 Senior Phone Banking Officer

 (2)

 Junior Phone Banking Officer

 (2)

 CRM/Phone/Internet Banking Executive

 (3)

 Banking Officer

 (13)

 Phone Banker

 (2)

 Branch Banking Officer

 (5)

 Senior Banking Officer

 (1)

 Banking Operations Officer

 (1)

I applied via Company Website and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell about yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - It's an easy interview where u will be asked to introduce yourself and basic interview questions

Get interview-ready with Top ICICI Bank Interview Questions

I applied via Company Website and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. All basic details about banking and products etc

Interview Preparation Tips

Interview preparation tips for other job seekers - for getting in phone banking one should have atleast some knowledge of the various product and should be fluent in English and Hindi , should have a better communication skills.

I applied via Recruitment Consulltant and was interviewed before Sep 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Simple mathematics questions,english grammer,decoding words.

Round 2 - HR 

(1 Question)

  • Q1. Personal introduction, experience if any, any random topic .

Interview Preparation Tips

Interview preparation tips for other job seekers - ICICI bank Towers is best to start the carrer because, i started my carrer with ICICI bank, you will get more appraisels as per your performannce, promotions and more.

I applied via Walk-in and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Online aptitude test was there

Round 2 - HR 

(3 Questions)

  • Q1. What do you know about ICICI
  • Q2. How did you celebrated last festival
  • Q3. Basic questions like hobbies, interest

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident while speaking and genuine to interviewer

I applied via Naukri.com and was interviewed in Oct 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About past experiences working etc.They had ask about hobbies and relevant knowledge about their offered role i.e.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared yourself only. dont prepared any ques ans notes. They can ask any thing at any point.

I applied via Company Website and was interviewed before Aug 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Online aptitude test is conducted

Round 2 - HR 

(2 Questions)

  • Q1. Where do you see yourself in next 5 years?
  • Q2. Why do you want to join this company?

Interview Preparation Tips

Interview preparation tips for other job seekers - 1) be confident in your replies
2) be transparent

ICICI Bank Interview FAQs

How many rounds are there in ICICI Bank Phone Banking Officer interview?
ICICI Bank interview process usually has 1-2 rounds. The most common rounds in the ICICI Bank interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for ICICI Bank Phone Banking Officer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ICICI Bank. The most common topics and skills that interviewers at ICICI Bank expect are Customer Service, Customer Complaints, phone banking, Customer Interaction and Finance.
What are the top questions asked in ICICI Bank Phone Banking Officer interview?

Some of the top questions asked at the ICICI Bank Phone Banking Officer interview -

  1. What is your knowledge in phone banking in b...read more
  2. What do you know about Phone Banki...read more
  3. How will you do sal...read more
How long is the ICICI Bank Phone Banking Officer interview process?

The duration of ICICI Bank Phone Banking Officer interview process can vary, but typically it takes about less than 2 weeks to complete.

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ICICI Bank Phone Banking Officer Interview Process

based on 44 interviews

3 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • HR Round - 2
View more
ICICI Bank Phone Banking Officer Salary
based on 2.7k salaries
₹1 L/yr - ₹5.5 L/yr
7% more than the average Phone Banking Officer Salary in India
View more details

ICICI Bank Phone Banking Officer Reviews and Ratings

based on 662 reviews

4.0/5

Rating in categories

3.9

Skill development

3.7

Work-life balance

3.7

Salary

4.3

Job security

3.8

Company culture

3.4

Promotions

3.5

Work satisfaction

Explore 662 Reviews and Ratings
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