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ICICI Bank

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4.0

based on 38.2k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated Banking Company - 2024

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ICICI Bank Phone Banking Officer Interview Questions, Process, and Tips

Updated 21 Feb 2025

Top ICICI Bank Phone Banking Officer Interview Questions and Answers

Q1. What is your knowledge in phone banking in bank

View answers (32)
Q2. What do you know about Phone Banking.

View answers (13)
Q3. How will you do sales?

View answers (6)

View all 11 questions

ICICI Bank Phone Banking Officer Interview Experiences

82 interviews found

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 6 Feb 2022

I applied via Company Website and was interviewed in Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all tips

Round 2 - HR

(6 Questions)

Q1. Share details of your previous job.

Add your answer

Q2. What is your family background?

Add your answer

Q3. Why should we hire you?

Add your answer

Q4. Why are you looking for a change?

Add your answer

Q5. What are your strengths and weaknesses?

Add your answer

Q6. Tell me about yourself.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easily gettable job. Go to ICICI careers & apply. Always there are vaccancies because very few people survive the pressure

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 7 Mar 2022

I applied via Company Website and was interviewed in Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.

View all tips

Round 2 - HR

(4 Questions)

Q1. What is your family background?

Add your answer

Q2. What are your strengths and weaknesses?

Add your answer

Q3. Tell me about yourself.

Add your answer

Q4. What is your hobby.Tell me about your favourite movie.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Give answers with full confidence

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 31 Jan 2022

Round 1 - HR

(3 Questions)

Q1. Tell me about yourself.

Add your answer

Q2. Tell me about yourself

Add your answer

Q3. Why should we hire you

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication And confidence

What people are saying about ICICI Bank

View All

an assistant manager

Need guidance for career growth in Banking and finance domain.

Hey all, I'm working in a bank as a relationship manager with a package of 3.0 Lac of salary, and I now have 1 year of experience in retail banking. Before that, I had 1 year of experience as a customer support associate. Highest education qualification - Graduate in commerce Expecting your guidance on which skills and certifications I need to acquire for a high-paying job in the banking domain.

Got a question about ICICI Bank?

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Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 3 Nov 2021

Interview Questionnaire

1 Question

Q1. Hobbies,language, banking knowledge

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If was very good experience

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 26 Oct 2021

I applied via Frontlinesmedia and was interviewed in Sep 2021. There was 1 interview round.

Interview Questionnaire

1 Question

Q1. Introduction

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - They said hindi is mandatory.. what I actually thought is in hyderabad all are talking telugu ,nd English too ...so if I don't know that's OK right

Get interview-ready with Top ICICI Bank Interview Questions

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 8 Dec 2021

I applied via Company Website and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire

4 Questions

Q1. Why do you want to join?

Add your answer

Q2. What were you doing for 2 years after graduation?

Add your answer

Q3. Do you what are the work responsibilities of this post?

Add your answer

Q4. Are you willing to relocate?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest! They are only checking the candidate personality not knowledge. They only asked me the decision making question. whatever is the question just say truth. Dont get anxious it is just conversation.

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 12 Apr 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

Selected

I applied via Referral and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.

View all tips

Round 2 - Aptitude Test

Asking some questions regarding your job roll

Round 3 - HR

(1 Question)

Q1. Why you r switching your job? Whats your salary expectation?

Add your answer

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 29 Mar 2023

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Company Website and was interviewed before Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.

View all tips

Round 2 - HR

(1 Question)

Q1. About myself and past experience

Add your answer

Round 3 - HR

(1 Question)

Q1. Targets and salary discussion

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive always
stay calm and confident all the time in front of HR manager and be polite

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 23 Aug 2021

Interview Questionnaire

1 Question

Q1. Tell me something about yourself

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good, interviewer was also polite, we had a good conversation

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 1 Mar 2022

I applied via Walk-in and was interviewed in Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.

View all tips

Round 2 - Aptitude Test

Interview Preparation Tips

Interview preparation tips for other job seekers - You should work hard it's very important

ICICI Bank Interview FAQs

How many rounds are there in ICICI Bank Phone Banking Officer interview?

ICICI Bank interview process usually has 1-2 rounds. The most common rounds in the ICICI Bank interview process are HR, Resume Shortlist and One-on-one Round.

How to prepare for ICICI Bank Phone Banking Officer interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ICICI Bank. The most common topics and skills that interviewers at ICICI Bank expect are Customer Service, Customer Complaints, phone banking, Customer Interaction and Finance.

What are the top questions asked in ICICI Bank Phone Banking Officer interview?

Some of the top questions asked at the ICICI Bank Phone Banking Officer interview -

What is your knowledge in phone banking in b...read more
What do you know about Phone Banki...read more
How will you do sal...read more

How long is the ICICI Bank Phone Banking Officer interview process?

The duration of ICICI Bank Phone Banking Officer interview process can vary, but typically it takes about less than 2 weeks to complete.

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based on 44 interviews

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Resume Shortlist Round
HR Round - 1
HR Round - 2

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ICICI Bank Phone Banking Officer Salary

based on 2.7k salaries

₹1 L/yr - ₹5.5 L/yr

7% more than the average Phone Banking Officer Salary in India

View more details

ICICI Bank Salaries in India

Deputy Manager 15.5k salaries	₹2 L/yr - ₹11 L/yr
Relationship Manager 13k salaries	₹2.5 L/yr - ₹11.5 L/yr
Assistant Manager 10.2k salaries	₹1.8 L/yr - ₹5 L/yr
Manager 4.8k salaries	₹5.5 L/yr - ₹18.5 L/yr
Senior Officer 3.4k salaries	₹1.1 L/yr - ₹6 L/yr