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ICICI Bank

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4.0

based on 38.8k Reviews

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Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

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ICICI Bank Phone Banking Officer Interview Questions, Process, and Tips

Updated 21 Feb 2025

Top ICICI Bank Phone Banking Officer Interview Questions and Answers

View all 11 questions

ICICI Bank Phone Banking Officer Interview Experiences

82 interviews found

Phone Banking Officer Interview Questions & Answers

user image Anonymous

posted on 6 Feb 2022

I applied via Company Website and was interviewed in Aug 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(6 Questions)

  • Q1. Share details of your previous job.
    • Add your answer
  • Q2. What is your family background?
    • Add your answer
  • Q3. Why should we hire you?
    • Add your answer
  • Q4. Why are you looking for a change?
    • Add your answer
  • Q5. What are your strengths and weaknesses?
    • Add your answer
  • Q6. Tell me about yourself.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Easily gettable job. Go to ICICI careers & apply. Always there are vaccancies because very few people survive the pressure

Phone Banking Officer Interview Questions & Answers

user image Anonymous

posted on 7 Mar 2022

I applied via Company Website and was interviewed in Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(4 Questions)

  • Q1. What is your family background?
    • Add your answer
  • Q2. What are your strengths and weaknesses?
    • Add your answer
  • Q3. Tell me about yourself.
    • Add your answer
  • Q4. What is your hobby.Tell me about your favourite movie.
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Give answers with full confidence

Phone Banking Officer Interview Questions Asked at Other Companies

asked in ICICI Bank
Q1. What is your knowledge in phone banking in bank
View answers (32)
asked in ICICI Bank
Q2. What do you know about Phone Banking.
View answers (13)
asked in ICICI Bank
Q3. How will you do sales?
View answers (6)
asked in Altruist Technologies
Q4. What is the difference between Retail Banking operations and Cred ... read more
View answer (1)
asked in ICICI Bank
Q5. what do you mean by bank?
View answers (8)
View All

Phone Banking Officer Interview Questions & Answers

user image Anonymous

posted on 31 Jan 2022

Round 1 - HR 

(3 Questions)

  • Q1. Tell me about yourself.
    • Add your answer
  • Q2. Tell me about yourself
    • Add your answer
  • Q3. Why should we hire you
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication And confidence

What people are saying about ICICI Bank

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indispensablefire
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2w
works at
ICICI Bank
Need assistance for a job switch
So I just finished a year at ICICI and am now in SO grade in the eRM channel. My highest educational qualification is a B.Com. And now I intend to prepare for FRM. But I’m not sure whether I should stay at ICICI for another year, then switch companies after earning a promotion, and in the meantime, continue pursuing FRM, or if I should switch right away. My current package in Bhubaneswar is 3.1 LPA…
Got a question about ICICI Bank?
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Phone Banking Officer Interview Questions & Answers

user image Anonymous

posted on 3 Nov 2021

Interview Questionnaire 

1 Question

  • Q1. Hobbies,language, banking knowledge
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If was very good experience

ICICI Bank interview questions for designations

 Senior Phone Banking Officer

 (2)

 Junior Phone Banking Officer

 (2)

 CRM/Phone/Internet Banking Executive

 (3)

 Banking Officer

 (13)

 Phone Banker

 (2)

 Branch Banking Officer

 (5)

 Retail Banking Officer

 (1)

 Senior Banking Officer

 (1)

Phone Banking Officer Interview Questions & Answers

user image Anonymous

posted on 26 Oct 2021

I applied via Frontlinesmedia and was interviewed in Sep 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Introduction
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - They said hindi is mandatory.. what I actually thought is in hyderabad all are talking telugu ,nd English too ...so if I don't know that's OK right

Get interview-ready with Top ICICI Bank Interview Questions

Phone Banking Officer Interview Questions & Answers

user image Anonymous

posted on 8 Dec 2021

I applied via Company Website and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Why do you want to join?
    • Add your answer
  • Q2. What were you doing for 2 years after graduation?
    • Add your answer
  • Q3. Do you what are the work responsibilities of this post?
    • Add your answer
  • Q4. Are you willing to relocate?
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be honest! They are only checking the candidate personality not knowledge. They only asked me the decision making question. whatever is the question just say truth. Dont get anxious it is just conversation.

Phone Banking Officer Interview Questions & Answers

user image Anonymous

posted on 12 Apr 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Apr 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Aptitude Test 

Asking some questions regarding your job roll

Round 3 - HR 

(1 Question)

  • Q1. Why you r switching your job? Whats your salary expectation?
    • Add your answer

Phone Banking Officer Interview Questions & Answers

user image Anonymous

posted on 23 Aug 2021

Interview Questionnaire 

1 Question

  • Q1. Tell me something about yourself
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - It was good, interviewer was also polite, we had a good conversation

Phone Banking Officer Interview Questions & Answers

user image Anonymous

posted on 29 Mar 2023

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Mar 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. About myself and past experience
    • Add your answer
Round 3 - HR 

(1 Question)

  • Q1. Targets and salary discussion
    • Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be positive always
stay calm and confident all the time in front of HR manager and be polite

Phone Banking Officer Interview Questions & Answers

user image Anonymous

posted on 11 Feb 2023

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell yourself at 1st
    • Add your answer
  • Q2. Explain about your hobby and describe you
    • Add your answer

Interview Preparation Tips

Topics to prepare for ICICI Bank Phone Banking Officer interview:
  • Telecommunication
Interview preparation tips for other job seekers - Nothing. Just good communication skills only for job seekers to success in job part
More about working at ICICI Bank
golden leaf award

#12 Best Mega Company - 2022

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#1 Best Mega Banking Company - 2022

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#10 Best Mega Company - 2021

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#2 Best Mega Banking Company - 2021

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ICICI Bank Interview FAQs

How many rounds are there in ICICI Bank Phone Banking Officer interview?
ICICI Bank interview process usually has 1-2 rounds. The most common rounds in the ICICI Bank interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for ICICI Bank Phone Banking Officer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ICICI Bank. The most common topics and skills that interviewers at ICICI Bank expect are Customer Service, Customer Complaints, phone banking, Customer Interaction and Finance.
What are the top questions asked in ICICI Bank Phone Banking Officer interview?

Some of the top questions asked at the ICICI Bank Phone Banking Officer interview -

  1. What is your knowledge in phone banking in b...read more
  2. What do you know about Phone Banki...read more
  3. How will you do sal...read more
How long is the ICICI Bank Phone Banking Officer interview process?

The duration of ICICI Bank Phone Banking Officer interview process can vary, but typically it takes about less than 2 weeks to complete.

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ICICI Bank Interviews By Designations

Interview Questions for Popular Designations

ICICI Bank Phone Banking Officer Interview Process

based on 44 interviews

3 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • HR Round - 2
View more

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ICICI Bank Phone Banking Officer Salary
based on 2.7k salaries
₹0.7 L/yr - ₹5.5 L/yr
7% more than the average Phone Banking Officer Salary in India
View more details

ICICI Bank Phone Banking Officer Reviews and Ratings

based on 666 reviews

4.0/5

Rating in categories

3.9

Skill development

3.7

Work-life balance

3.7

Salary

4.3

Job security

3.8

Company culture

3.4

Promotions

3.5

Work satisfaction

Explore 666 Reviews and Ratings
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