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ICICI Bank Phone Banking Officer Interview Questions, Process, and Tips

Updated 21 Feb 2025

Top ICICI Bank Phone Banking Officer Interview Questions and Answers

View all 11 questions

ICICI Bank Phone Banking Officer Interview Experiences

82 interviews found

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about your self About company About roles and responsibilities Basic Banking related questions Language test Communication check

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare above questions and strong communication in Hindi and English
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(6 Questions)

  • Q1. Tell me about yourself ?
  • Q2. What do you mean by bank?
  • Ans. 

    A bank is a financial institution that accepts deposits from the public and creates credit.

    • Banks provide various financial services such as loans, credit cards, and savings accounts.

    • They also offer investment services like mutual funds and stocks.

    • Banks play a crucial role in the economy by facilitating transactions and providing liquidity.

    • Examples of banks include JPMorgan Chase, Bank of America, and Wells Fargo.

  • Answered by AI
  • Q3. Tell me something about icici bank ?
  • Q4. Are you ready for cross selling ?
  • Q5. Are u ready to work under pressure ?
  • Q6. Here you have to take 80 120 call daily are you okay with it ?

Interview Preparation Tips

Interview preparation tips for other job seekers - just be confident and make sure to maintain eye contact

Phone Banking Officer Interview Questions Asked at Other Companies

asked in ICICI Bank
Q1. What is your knowledge in phone banking in bank
asked in ICICI Bank
Q2. What do you know about Phone Banking.
asked in ICICI Bank
Q3. How will you do sales?
Q4. What is the difference between Retail Banking operations and Cred ... read more
asked in ICICI Bank
Q5. what do you mean by bank?

I applied via Naukri.com and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Who is your motivation?

Interview Preparation Tips

Interview preparation tips for other job seekers - experience was good still waiting for offer letter

I applied via Company Website and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - One-on-one 

(5 Questions)

  • Q1. Introduce your self or describe your self.
  • Q2. Tell us about your family detail
  • Q3. Do you understand hindi properly
  • Q4. They check your hindi speaking skill 70 percentage and English speaking skill 30 percent
  • Q5. They ask you one topic you have to tell in hindi and some basic English questions

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to confidently say about u and your family in English that’s it

ICICI Bank interview questions for designations

 Junior Phone Banking Officer

 (2)

 Senior Phone Banking Officer

 (2)

 CRM/Phone/Internet Banking Executive

 (3)

 Banking Officer

 (13)

 Phone Banker

 (2)

 Branch Banking Officer

 (5)

 Banking Operations Officer

 (1)

 Retail Banking Officer

 (1)

I applied via LinkedIn and was interviewed in Jun 2022. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Basic questions Introducing yourself Talk confident

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident. Don't hesitate while answering any question. Talk fluently

Get interview-ready with Top ICICI Bank Interview Questions

I applied via Company Website and was interviewed in Jan 2022. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. About yourself, icici bank
  • Q2. Google it before the interview

Interview Preparation Tips

Interview preparation tips for other job seekers - Do your research about the company

I applied via Company Website and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Assignment 

Making an assignment on PB officers

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was awsm
Sir was very nice
5 people are there

I applied via Company Website and was interviewed in Dec 2021. There was 1 interview round.

Interview Questionnaire 

4 Questions

  • Q1. Introduction your self
  • Q2. About COVID-19
  • Q3. About the job role
  • Q4. About my family

Interview Preparation Tips

Interview preparation tips for other job seekers - They just want to know your communication skills and confidence

I applied via Company Website and was interviewed in Nov 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Self introduction
  • Q2. Why do you choose this job
  • Q3. About banking services

Interview Preparation Tips

Interview preparation tips for other job seekers - Talk with confidence and be clear in what you want to say. Be fluent.

I applied via Campus Placement and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Group Discussion 

"Social media" was the topic 1 minute each participant

Round 2 - HR 

(2 Questions)

  • Q1. What is your family background?
  • Q2. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't worry about interview round they just make sure can speak confidently, Nothing to be afraid of them just be yourself.
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ICICI Bank Interview FAQs

How many rounds are there in ICICI Bank Phone Banking Officer interview?
ICICI Bank interview process usually has 1-2 rounds. The most common rounds in the ICICI Bank interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for ICICI Bank Phone Banking Officer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ICICI Bank. The most common topics and skills that interviewers at ICICI Bank expect are Customer Service, Customer Complaints, phone banking, Customer Interaction and Finance.
What are the top questions asked in ICICI Bank Phone Banking Officer interview?

Some of the top questions asked at the ICICI Bank Phone Banking Officer interview -

  1. What is your knowledge in phone banking in b...read more
  2. What do you know about Phone Banki...read more
  3. How will you do sal...read more
How long is the ICICI Bank Phone Banking Officer interview process?

The duration of ICICI Bank Phone Banking Officer interview process can vary, but typically it takes about less than 2 weeks to complete.

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ICICI Bank Phone Banking Officer Interview Process

based on 44 interviews

3 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • HR Round - 2
View more
ICICI Bank Phone Banking Officer Salary
based on 2.7k salaries
₹0.7 L/yr - ₹5.5 L/yr
7% more than the average Phone Banking Officer Salary in India
View more details

ICICI Bank Phone Banking Officer Reviews and Ratings

based on 663 reviews

4.0/5

Rating in categories

3.9

Skill development

3.7

Work-life balance

3.7

Salary

4.3

Job security

3.8

Company culture

3.4

Promotions

3.5

Work satisfaction

Explore 663 Reviews and Ratings
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