100+ ICICI Bank Phone Banking Officer Interview Questions & Answers | Complete Prep Guide 2025

Top ICICI Bank Phone Banking Officer Interview Questions and Answers

Q1. What is your knowledge in phone banking in bank

View answers (32)
Q2. What do you know about Phone Banking.

View answers (13)
Q3. How will you do sales?

View answers (6)

View all 11 questions

ICICI Bank Phone Banking Officer Interview Experiences

82 interviews found

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 25 Jul 2022

Round 1 - One-on-one

(1 Question)

Q1. Tell me about your self About company About roles and responsibilities Basic Banking related questions Language test Communication check

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare above questions and strong communication in Hindi and English

Phone Banking Officer Interview Questions & Answers

posted on 23 Jul 2022

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(6 Questions)

Q1. Tell me about yourself ?

Add your answer

Q2. What do you mean by bank?

Ans.

A bank is a financial institution that accepts deposits from the public and creates credit.

Banks provide various financial services such as loans, credit cards, and savings accounts.
They also offer investment services like mutual funds and stocks.
Banks play a crucial role in the economy by facilitating transactions and providing liquidity.
Examples of banks include JPMorgan Chase, Bank of America, and Wells Fargo.

Answered by AI

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Q3. Tell me something about icici bank ?

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Q4. Are you ready for cross selling ?

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Q5. Are u ready to work under pressure ?

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Q6. Here you have to take 80 120 call daily are you okay with it ?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - just be confident and make sure to maintain eye contact

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 3 Sep 2022

I applied via Naukri.com and was interviewed in Aug 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(1 Question)

Q1. Who is your motivation?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - experience was good still waiting for offer letter

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Need assistance for a job switch

So I just finished a year at ICICI and am now in SO grade in the eRM channel. My highest educational qualification is a B.Com. And now I intend to prepare for FRM. But I’m not sure whether I should stay at ICICI for another year, then switch companies after earning a... read more

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Phone Banking Officer Interview Questions & Answers

posted on 13 Jul 2022

I applied via Company Website and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - One-on-one

(5 Questions)

Q1. Introduce your self or describe your self.

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Q2. Tell us about your family detail

Add your answer

Q3. Do you understand hindi properly

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Q4. They check your hindi speaking skill 70 percentage and English speaking skill 30 percent

Add your answer

Q5. They ask you one topic you have to tell in hindi and some basic English questions

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - You have to confidently say about u and your family in English that’s it

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 18 Jul 2022

I applied via LinkedIn and was interviewed in Jun 2022. There was 1 interview round.

Round 1 - HR

(1 Question)

Q1. Basic questions Introducing yourself Talk confident

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident. Don't hesitate while answering any question. Talk fluently

Get interview-ready with Top ICICI Bank Interview Questions

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 7 Feb 2022

I applied via Company Website and was interviewed in Jan 2022. There was 1 interview round.

Round 1 - One-on-one

(2 Questions)

Q1. About yourself, icici bank

Add your answer

Q2. Google it before the interview

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Do your research about the company

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 5 Jul 2022

I applied via Company Website and was interviewed in Jun 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Assignment

Making an assignment on PB officers

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was awsm
Sir was very nice
5 people are there

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 3 Jan 2022

I applied via Company Website and was interviewed in Dec 2021. There was 1 interview round.

Interview Questionnaire

4 Questions

Q1. Introduction your self

Add your answer

Q2. About COVID-19

Add your answer

Q3. About the job role

Add your answer

Q4. About my family

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - They just want to know your communication skills and confidence

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 8 Dec 2021

I applied via Company Website and was interviewed in Nov 2021. There were 3 interview rounds.

Interview Questionnaire

3 Questions

Q1. Self introduction

Add your answer

Q2. Why do you choose this job

Add your answer

Q3. About banking services

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Talk with confidence and be clear in what you want to say. Be fluent.

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 30 Mar 2022

I applied via Campus Placement and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Group Discussion

"Social media" was the topic 1 minute each participant

Round 2 - HR

(2 Questions)

Q1. What is your family background?

Add your answer

Q2. Tell me about yourself.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't worry about interview round they just make sure can speak confidently, Nothing to be afraid of them just be yourself.

ICICI Bank Interview FAQs

How many rounds are there in ICICI Bank Phone Banking Officer interview?

ICICI Bank interview process usually has 1-2 rounds. The most common rounds in the ICICI Bank interview process are HR, Resume Shortlist and One-on-one Round.

How to prepare for ICICI Bank Phone Banking Officer interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ICICI Bank. The most common topics and skills that interviewers at ICICI Bank expect are Customer Service, Customer Complaints, phone banking, Customer Interaction and Finance.

What are the top questions asked in ICICI Bank Phone Banking Officer interview?

Some of the top questions asked at the ICICI Bank Phone Banking Officer interview -

What is your knowledge in phone banking in b...read more
What do you know about Phone Banki...read more
How will you do sal...read more

How long is the ICICI Bank Phone Banking Officer interview process?

The duration of ICICI Bank Phone Banking Officer interview process can vary, but typically it takes about less than 2 weeks to complete.

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based on 44 interviews

3 Interview rounds

Resume Shortlist Round
HR Round - 1
HR Round - 2

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ICICI Bank Phone Banking Officer Salary

based on 2.7k salaries

₹0.7 L/yr - ₹5.5 L/yr

7% more than the average Phone Banking Officer Salary in India

View more details

ICICI Bank Salaries in India

Deputy Manager 15.5k salaries	₹0 L/yr - ₹0 L/yr
Relationship Manager 13k salaries	₹0 L/yr - ₹0 L/yr
Assistant Manager 10.2k salaries	₹0 L/yr - ₹0 L/yr
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