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10+ ICICI Bank Phone Banking Officer Interview Questions and Answers

Updated 25 Sep 2024

Q1. What is your knowledge in phone banking in bank

Ans.

I have extensive knowledge in phone banking in banks, including customer service, account management, and problem resolution.

  • I have experience in handling customer inquiries and providing assistance over the phone.

  • I am familiar with bank products and services, and can effectively communicate their features and benefits to customers.

  • I have a strong understanding of banking procedures and can perform tasks such as account transfers, bill payments, and card activations.

  • I am skil...read more

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Q2. What do you know about Phone Banking.

Ans.

Phone Banking is a service provided by banks to their customers for conducting banking transactions over the phone.

  • Phone Banking allows customers to perform various banking activities such as balance inquiries, fund transfers, bill payments, and account management.

  • Customers can access Phone Banking services by calling a designated phone number and interacting with a customer service representative or an automated system.

  • Phone Banking provides convenience and accessibility to ...read more

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Q3. How will you do sales?

Ans.

I will do sales by understanding the customer's needs and offering them suitable products and services.

  • Listen actively to the customer's requirements

  • Provide relevant information about the products and services

  • Highlight the benefits of the products and services

  • Handle objections and provide solutions

  • Close the sale by asking for the customer's commitment

  • Follow up with the customer to ensure satisfaction and build long-term relationships

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Q4. what do you mean by bank?

Ans.

A bank is a financial institution that accepts deposits from the public and creates credit.

  • Banks provide various financial services such as loans, credit cards, and savings accounts.

  • They also offer investment services like mutual funds and stocks.

  • Banks play a crucial role in the economy by facilitating transactions and providing liquidity.

  • Examples of banks include JPMorgan Chase, Bank of America, and Wells Fargo.

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Q5. Which languages do you know

Ans.

I am proficient in English and Spanish.

  • I am fluent in both written and spoken English.

  • I am also proficient in written and spoken Spanish.

  • I have experience communicating with customers in both languages.

  • I am comfortable switching between languages as needed to assist customers.

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Q6. Languages known to you

Ans.

I am fluent in English, Spanish, and French.

  • English

  • Spanish

  • French

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Q7. Comfortable with rotational shifts

Ans.

Yes, I am comfortable with rotational shifts.

  • I have previously worked in a call center where I had to work in rotational shifts.

  • I understand the importance of being available for customers at all times.

  • I am willing to adjust my schedule to accommodate the needs of the company.

  • I am aware that rotational shifts are a common requirement in the banking industry.

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Q8. What's you know about phone banking?

Ans.

Phone banking is a service provided by banks to customers over the phone, allowing them to perform various banking transactions remotely.

  • Phone banking enables customers to check their account balance and transaction history.

  • Customers can transfer funds between accounts or to other individuals.

  • It allows customers to request new checkbooks, debit cards, or credit cards.

  • Phone banking also provides assistance with resolving issues or answering queries related to banking services....read more

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Q9. name Place Education Skills Experience Hobbies

Ans.

My name is Sarah, I am from New York. I have a Bachelor's degree in Finance. I have strong communication skills, experience in customer service, and enjoy reading in my free time.

  • Name: Sarah

  • Place: New York

  • Education: Bachelor's degree in Finance

  • Skills: Strong communication skills

  • Experience: Customer service experience

  • Hobbies: Reading

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Q10. What you know about bank?

Ans.

Banks are financial institutions that provide various services such as deposits, loans, and investments.

  • Banks accept deposits from customers and provide interest on those deposits.

  • Banks offer various types of loans including personal loans, home loans, and business loans.

  • Banks facilitate transactions through services like online banking, ATMs, and mobile banking.

  • Banks provide investment services such as mutual funds, stocks, and bonds.

  • Banks play a crucial role in the economy ...read more

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Q11. Tell about icici

Ans.

ICICI Bank is one of the largest private sector banks in India, offering a wide range of financial products and services.

  • ICICI Bank was established in 1994 and is headquartered in Mumbai, India.

  • It offers services such as savings accounts, loans, credit cards, insurance, and investment products.

  • ICICI Bank has a strong presence both in India and internationally, with branches in over 20 countries.

  • The bank is known for its innovative digital banking solutions and customer-centri...read more

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Interview Process at ICICI Bank Phone Banking Officer

based on 44 interviews
3 Interview rounds
Resume Shortlist Round
HR Round - 1
HR Round - 2
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