100+ ICICI Bank Phone Banking Officer Interview Questions & Answers | Complete Prep Guide 2025

Top ICICI Bank Phone Banking Officer Interview Questions and Answers

Q1. What is your knowledge in phone banking in bank

View answers (32)
Q2. What do you know about Phone Banking.

View answers (13)
Q3. How will you do sales?

View answers (6)

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ICICI Bank Phone Banking Officer Interview Experiences

82 interviews found

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 27 Apr 2024

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

2-4 weeks

Result

No response

I applied via Naukri.com and was interviewed before Apr 2023. There was 1 interview round.

Round 1 - Technical

(3 Questions)

Q1. How to crack interview

Add your answer

Q2. Any suggestionsand questions answer

Add your answer

Q3. When confirmation and selection process after joining letter how do possible

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - How can join icic bank

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 11 Feb 2023

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(3 Questions)

Q1. Introduce your self, qualifications

Add your answer

Q2. What do you know about ICICI Bank

Add your answer

Q3. Comfortable with rotational shifts

Ans.

Yes, I am comfortable with rotational shifts.

I have previously worked in a call center where I had to work in rotational shifts.
I understand the importance of being available for customers at all times.
I am willing to adjust my schedule to accommodate the needs of the company.
I am aware that rotational shifts are a common requirement in the banking industry.

Answered by AI

View 4 more answers

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare self introduction, about strength and weakness

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 26 Dec 2022

I applied via Naukri.com and was interviewed in Nov 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(6 Questions)

Q1. Tell me about yourself

Add your answer

Q2. Which languages do you know

Ans.

I am proficient in English and Spanish.

I am fluent in both written and spoken English.
I am also proficient in written and spoken Spanish.
I have experience communicating with customers in both languages.
I am comfortable switching between languages as needed to assist customers.

Answered by AI

View 5 more answers

Q3. Which pleces do you know to preferred city

Add your answer

Q4. How can you handle in busy in the field

Add your answer

Q5. How can you manage yourself to relocate

Add your answer

Q6. Do you know Hindi,can you introduction yourself

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Good communication skills , problem solving skills

What people are saying about ICICI Bank

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indispensablefire

works at

ICICI Bank

Need assistance for a job switch

So I just finished a year at ICICI and am now in SO grade in the eRM channel. My highest educational qualification is a B.Com. And now I intend to prepare for FRM. But I’m not sure whether I should stay at ICICI for another year, then switch companies after earning a... read more

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Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 22 Jun 2022

I applied via Company Website and was interviewed in May 2022. There was 1 interview round.

Round 1 - Behavioral

(1 Question)

Q1. They asked me about what i know or heard about phone banking officer

View 1 more answer

Interview Preparation Tips

Interview preparation tips for other job seekers - They asked me about my intro and they started up like how many languages that I know and then they Asked where iam from and next they asked about my qualifications amd hobbies and then they asked what u know or heard about phone banking officer then they asked me about preferable job location and about by vaccination competition and then they ended up with do I have any question for them. Thats it. These are the questions that I have experienced in my interview of icici bank
Thank u

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 11 Apr 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Campus Placement and was interviewed before Apr 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(4 Questions)

Q1. What do you know about the organization you're applying for?

Add your answer

Q2. How can you be useful for this job position?

Add your answer

Q3. What are your strengths and weaknesses?

Add your answer

Q4. What is your favorite place and why it is your favorite place?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - I just want to tell everyone just be confident and behave normal in terms of what you're saying & what you're doing. Never hesitate to ask anything relevant questions regarding your job position and the organization.

Get interview-ready with Top ICICI Bank Interview Questions

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 5 Feb 2022

I applied via icici.careers and was interviewed in Jan 2022. There was 1 interview round.

Round 1 - One-on-one

(4 Questions)

Q1. Tell me about yourself

Ans. All information about your past life

Answered Anonymously

View 1 more answer

Q2. Why do you want to work in Icici

View 1 more answer

Q3. Are you comfortable in Rotational shifts

Add your answer

Q4. Are you comfortable in cross sales

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident about your words and don't get nervous when they yell on you

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 24 Oct 2022

Round 1 - HR

(2 Questions)

Q1. Are you ready to relocate?

Ans. Your answers should be YES only.

Answered Anonymously

Add your answer

Q2. Are you comfortable with different shifts?

Ans. Same Yes is expected here as well.

Answered Anonymously

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - If you do not have any option then you'll have ICICI.
But never expect high salary Or hikes.

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 26 Dec 2022

Interview experience

Excellent

Difficulty level

Hard

Process Duration

2-4 weeks

Result

Selected

I applied via Company Website and was interviewed before Dec 2021. There were 4 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Aptitude Test

90 questions and timing 60 min

Round 3 - Group Discussion

100 candidate in GD round and related questions to job.

Round 4 - HR

(2 Questions)

Q1. HR round full English round and ask job performance related questions.

Add your answer

Q2. What do in graduation?

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - English fulent nessesary and skills development is ness

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 6 Oct 2022

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. Self introduction roles and responsibilities

Add your answer

Q2. About hyderabad in hindhi

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - easy and comfortable interview with confedence
must know the job description before the interview
Languages play an important role

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 15 Mar 2023

Interview experience

Good

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Company Website and was interviewed before Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. Tell me something about yourself/ education gap/ why do you want to join this profile/ asked about family/ Language comfortablity/ etc

Add your answer

Q2. Hr round was only for job profile details.

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - No need to hesitate, interview was intermediate and candidates needs to be condlfident whatever you will tell kindly do with confident.

ICICI Bank Interview FAQs

How many rounds are there in ICICI Bank Phone Banking Officer interview?

ICICI Bank interview process usually has 1-2 rounds. The most common rounds in the ICICI Bank interview process are HR, Resume Shortlist and One-on-one Round.

How to prepare for ICICI Bank Phone Banking Officer interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ICICI Bank. The most common topics and skills that interviewers at ICICI Bank expect are Customer Service, Customer Complaints, phone banking, Customer Interaction and Finance.

What are the top questions asked in ICICI Bank Phone Banking Officer interview?

Some of the top questions asked at the ICICI Bank Phone Banking Officer interview -

What is your knowledge in phone banking in b...read more
What do you know about Phone Banki...read more
How will you do sal...read more

How long is the ICICI Bank Phone Banking Officer interview process?

The duration of ICICI Bank Phone Banking Officer interview process can vary, but typically it takes about less than 2 weeks to complete.

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ICICI Bank Phone Banking Officer Interview Process

based on 44 interviews

3 Interview rounds

Resume Shortlist Round
HR Round - 1
HR Round - 2

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ICICI Bank Phone Banking Officer Salary

based on 2.7k salaries

₹0.7 L/yr - ₹5.5 L/yr

7% more than the average Phone Banking Officer Salary in India

View more details

ICICI Bank Salaries in India

Deputy Manager 15.5k salaries	₹0 L/yr - ₹0 L/yr
Relationship Manager 13k salaries	₹0 L/yr - ₹0 L/yr
Assistant Manager 10.2k salaries	₹0 L/yr - ₹0 L/yr
Manager 4.8k salaries	₹0 L/yr - ₹0 L/yr
Senior Officer 3.4k salaries	₹0 L/yr - ₹0 L/yr