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ICICI Bank Phone Banking Officer Interview Questions, Process, and Tips

Updated 21 Feb 2025

Top ICICI Bank Phone Banking Officer Interview Questions and Answers

View all 11 questions

ICICI Bank Phone Banking Officer Interview Experiences

82 interviews found

Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed before Feb 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell yourself at 1st
  • Q2. Explain about your hobby and describe you

Interview Preparation Tips

Topics to prepare for ICICI Bank Phone Banking Officer interview:
  • Telecommunication
Interview preparation tips for other job seekers - Nothing. Just good communication skills only for job seekers to success in job part

I applied via Company Website and was interviewed in Sep 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. About yourself

Interview Preparation Tips

Interview preparation tips for other job seekers - Great experience easy interview

Phone Banking Officer Interview Questions Asked at Other Companies

asked in ICICI Bank
Q1. What is your knowledge in phone banking in bank
asked in ICICI Bank
Q2. What do you know about Phone Banking.
asked in ICICI Bank
Q3. How will you do sales?
Q4. What is the difference between Retail Banking operations and Cred ... read more
asked in ICICI Bank
Q5. what do you mean by bank?

I applied via Naukri.com and was interviewed in Mar 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. The questions asked for me was only to check my communication skills I haven't thought that I'll be selected for this role...

Interview Preparation Tips

Interview preparation tips for other job seekers - No need to get panic the interview will nit be so tough nor easy but the people were too cool and friendly nature..

I applied via Google search and was interviewed in Aug 2021. There was 1 interview round.

Round 1 - Onl 

(2 Questions)

  • Q1. They ask about yourself and your state
  • Q2. Why you wnt to join About ur cv

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be nervous give genuine answer

ICICI Bank interview questions for designations

 Senior Phone Banking Officer

 (2)

 Junior Phone Banking Officer

 (2)

 CRM/Phone/Internet Banking Executive

 (3)

 Banking Officer

 (13)

 Phone Banker

 (2)

 Branch Banking Officer

 (5)

 Senior Banking Officer

 (1)

 Banking Operations Officer

 (1)

I applied via Company Website and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me something about yourself?
  • Q2. You should tell some thing which is not in your resume such as your birth place your hobby your family related information and all.
  • Q3. What you know about company and your job profile?

Interview Preparation Tips

Interview preparation tips for other job seekers - You should be very clear about your profile for which you are applying and what service your company is providing.

Get interview-ready with Top ICICI Bank Interview Questions

I applied via Company Website and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - HR 

(7 Questions)

  • Q1. Where do you see yourself in 5 years?
  • Q2. What are your strengths and weaknesses?
  • Q3. What are your salary expectations?
  • Q4. What is your family background?
  • Q5. Why should we hire you?
  • Q6. Tell me about yourself.
  • Q7. About job profile Tell me about ICICI Bank

Interview Preparation Tips

Topics to prepare for ICICI Bank Phone Banking Officer interview:
  • Fluent in English
Interview preparation tips for other job seekers - Must be fluent in English and Hindi, if we don't also we have to yes I know and then start speaking in that language anything what u know, once you select in only u wil learn so be confident.

I applied via campus placement at Magadh University and was interviewed in Jul 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. They only check speaking skills

Interview Preparation Tips

Interview preparation tips for other job seekers - Answer all questions with confidence

I applied via Company Website and was interviewed in Apr 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. Tell about urself,
  • Q2. Talk in Hindi

Interview Preparation Tips

Interview preparation tips for other job seekers - Desent interview with polite panel

I applied via Company Website and was interviewed in Mar 2021. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. Tell me about yourself.
  • Q2. What do you know about Phone Banking.
  • Ans. 

    Phone Banking is a service provided by banks to their customers for conducting banking transactions over the phone.

    • Phone Banking allows customers to perform various banking activities such as balance inquiries, fund transfers, bill payments, and account management.

    • Customers can access Phone Banking services by calling a designated phone number and interacting with a customer service representative or an automated syste...

  • Answered by AI
  • Q3. Why you want to join ICICI Bank.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident. And give each answer truly no false information as they verify your background before joining. Do some research about Phone Banking officer job roles. Some info about ICICI Bank.

I applied via Company Website and was interviewed before Jul 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself, about your family background etc

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview was good. Just one round was there. It's a normal interview like the others. Ask about myself, my family background, my experiences and obviously they test the language speaking proficiency in English and specially in hindi. Bcz most of the customer speak in hindi..

But if I am talking about this job experience it's totally like hell. In training period it was ok. But what we learn in training that's nothing to do with post training. It's totally a sales job. If you are good in sales, convincing people well then go for it.

Only one park is there and that salary. I am saying this bcz if u join as a fresher there you can get more than 15k which is not given by other companies to any fresher.

ICICI Bank Interview FAQs

How many rounds are there in ICICI Bank Phone Banking Officer interview?
ICICI Bank interview process usually has 1-2 rounds. The most common rounds in the ICICI Bank interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for ICICI Bank Phone Banking Officer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ICICI Bank. The most common topics and skills that interviewers at ICICI Bank expect are Customer Service, Customer Complaints, phone banking, Customer Interaction and Finance.
What are the top questions asked in ICICI Bank Phone Banking Officer interview?

Some of the top questions asked at the ICICI Bank Phone Banking Officer interview -

  1. What is your knowledge in phone banking in b...read more
  2. What do you know about Phone Banki...read more
  3. How will you do sal...read more
How long is the ICICI Bank Phone Banking Officer interview process?

The duration of ICICI Bank Phone Banking Officer interview process can vary, but typically it takes about less than 2 weeks to complete.

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ICICI Bank Phone Banking Officer Interview Process

based on 44 interviews

3 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • HR Round - 2
View more
ICICI Bank Phone Banking Officer Salary
based on 2.7k salaries
₹1 L/yr - ₹5.5 L/yr
7% more than the average Phone Banking Officer Salary in India
View more details

ICICI Bank Phone Banking Officer Reviews and Ratings

based on 662 reviews

4.0/5

Rating in categories

3.9

Skill development

3.7

Work-life balance

3.7

Salary

4.3

Job security

3.8

Company culture

3.4

Promotions

3.5

Work satisfaction

Explore 662 Reviews and Ratings
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