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ICICI Bank Phone Banking Officer Interview Questions, Process, and Tips

Updated 21 Feb 2025

Top ICICI Bank Phone Banking Officer Interview Questions and Answers

View all 11 questions

ICICI Bank Phone Banking Officer Interview Experiences

82 interviews found

Round 1 - HR 

(3 Questions)

  • Q1. 1) About Yourself 2) Weakness and Strength
  • Q2. 3) Tell me something about your native place. 4) What do you want to join ICICI Bank.
  • Q3. 5) Tell me about your previous company 6) Role and Responsibility

Interview Preparation Tips

Interview preparation tips for other job seekers - Always try to give your answer in professional way

I applied via Company Website and was interviewed in Oct 2021. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. What do you know about this position ?
  • Q2. Why you choose banking career?

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident, and try to give answers in positive manner about their organisation

Phone Banking Officer Interview Questions Asked at Other Companies

asked in ICICI Bank
Q1. What is your knowledge in phone banking in bank
asked in ICICI Bank
Q2. What do you know about Phone Banking.
asked in ICICI Bank
Q3. How will you do sales?
Q4. What is the difference between Retail Banking operations and Cred ... read more
asked in ICICI Bank
Q5. what do you mean by bank?

I applied via Campus Placement and was interviewed in Apr 2022. There were 2 interview rounds.

Round 1 - Coding Test 

Coding 2

Round 2 - Case Study 

Nothing

Interview Preparation Tips

Topics to prepare for ICICI Bank Phone Banking Officer interview:
  • Bank Reconciliation
Interview preparation tips for other job seekers - My 1 yer experience bcz 2016-2017 job the call center.

I applied via AmbitionBox and was interviewed in Feb 2022. There was 1 interview round.

Round 1 - HR 

(2 Questions)

  • Q1. Tell me about yourself in English and also in hindi ?
  • Q2. About your project? And about the role that you applied and it's responsibilities.? That's it ..

Interview Preparation Tips

Interview preparation tips for other job seekers - English and Hindi should be Compulsory. Prepare well mostly they will ask from your resume ..

ICICI Bank interview questions for designations

 Junior Phone Banking Officer

 (2)

 Senior Phone Banking Officer

 (2)

 CRM/Phone/Internet Banking Executive

 (3)

 Banking Officer

 (13)

 Phone Banker

 (2)

 Branch Banking Officer

 (5)

 Banking Operations Officer

 (1)

 Retail Banking Officer

 (1)

I applied via Naukri.com and was interviewed in Sep 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - One-on-one 

(3 Questions)

  • Q1. Tell me about yourself
  • Q2. Languages known to you
  • Ans. 

    I am fluent in English, Spanish, and French.

    • English

    • Spanish

    • French

  • Answered by AI
  • Q3. Can you do cross selling

Interview Preparation Tips

Interview preparation tips for other job seekers - Person need to have patient and able to work in immense pressure of selling rather than solving the query of the existing customers.

Get interview-ready with Top ICICI Bank Interview Questions

I applied via Company Website and was interviewed in Dec 2021. There was 1 interview round.

Interview Questionnaire 

2 Questions

  • Q1. 1. Introduction
  • Q2. 2. Tell me about your Bihar?

Interview Preparation Tips

Interview preparation tips for other job seekers - First of all you have to take patient for your interview. Because so many candidates make a noise like ma'am ma'am sir.... So when your name is announce you have shifted in interview room. and one more think you have to remember that the interview is always be in English language. This is my fist offcampus interview and I did it very well.

I applied via Karrar Hussain YouTube channel and was interviewed in Jul 2021. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. Question asked on resume
  • Q2. I give for Hyderabad location so they check hindi also
  • Q3. And asked about change of stream

Interview Preparation Tips

Interview preparation tips for other job seekers - Go with confidence good communication and hindi give u job in Hyderabad

I applied via Campus Placement and was interviewed in Mar 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - Ohh 

(2 Questions)

  • Q1. Personal information
  • Q2. Basic knowledge about organisation

Interview Preparation Tips

Interview preparation tips for other job seekers - Interview round's were very good

I applied via LinkedIn and was interviewed in Jan 2022. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. What is my experience

Interview Preparation Tips

Interview preparation tips for other job seekers - Just give interview with confidence. Never loose your confidence
Round 1 - HR 

(4 Questions)

  • Q1. Why should we hire you?
  • Q2. What is your family background?
  • Q3. What are your strengths and weaknesses?
  • Q4. Tell me about yourself.
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ICICI Bank Interview FAQs

How many rounds are there in ICICI Bank Phone Banking Officer interview?
ICICI Bank interview process usually has 1-2 rounds. The most common rounds in the ICICI Bank interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for ICICI Bank Phone Banking Officer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ICICI Bank. The most common topics and skills that interviewers at ICICI Bank expect are Customer Service, Customer Complaints, phone banking, Customer Interaction and Finance.
What are the top questions asked in ICICI Bank Phone Banking Officer interview?

Some of the top questions asked at the ICICI Bank Phone Banking Officer interview -

  1. What is your knowledge in phone banking in b...read more
  2. What do you know about Phone Banki...read more
  3. How will you do sal...read more
How long is the ICICI Bank Phone Banking Officer interview process?

The duration of ICICI Bank Phone Banking Officer interview process can vary, but typically it takes about less than 2 weeks to complete.

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ICICI Bank Phone Banking Officer Interview Process

based on 44 interviews

3 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • HR Round - 2
View more
ICICI Bank Phone Banking Officer Salary
based on 2.7k salaries
₹0.7 L/yr - ₹5.5 L/yr
7% more than the average Phone Banking Officer Salary in India
View more details

ICICI Bank Phone Banking Officer Reviews and Ratings

based on 663 reviews

4.0/5

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3.9

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3.7

Work-life balance

3.7

Salary

4.3

Job security

3.8

Company culture

3.4

Promotions

3.5

Work satisfaction

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