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ICICI Bank Phone Banking Officer Interview Questions, Process, and Tips

Updated 21 Feb 2025

Top ICICI Bank Phone Banking Officer Interview Questions and Answers

View all 11 questions

ICICI Bank Phone Banking Officer Interview Experiences

82 interviews found

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(1 Question)

  • Q1. About phone baking?
  • Ans. Phone baking is among the most efficient payment service
  • Answered Anonymously

Interview Preparation Tips

Interview preparation tips for other job seekers - Phone banking is among the most efficient payment services offered by the preponderance of financial institutions. It has simplified life by allowing bank customers to begin and finish payments and also use other banking services from the comfort of their smartphones.
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via LinkedIn and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Tell me about your self.? Why icici? What language do you know? Why banking sector?
  • Ans. 

    I am a dedicated and customer-oriented individual with a strong background in banking. I have excellent communication skills and a passion for providing exceptional service.

    • I have been working in the banking sector for the past 5 years, gaining valuable experience in customer service and financial transactions.

    • I chose ICICI because of its strong reputation in the banking industry and its commitment to innovation and cu...

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Same question above mentioned

Phone Banking Officer Interview Questions Asked at Other Companies

asked in ICICI Bank
Q1. What is your knowledge in phone banking in bank
asked in ICICI Bank
Q2. What do you know about Phone Banking.
asked in ICICI Bank
Q3. How will you do sales?
Q4. What is the difference between Retail Banking operations and Cred ... read more
asked in ICICI Bank
Q5. what do you mean by bank?
Interview experience
3
Average
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction about your self
  • Q2. What is your knowledge in phone banking in bank
  • Ans. 

    I have extensive knowledge in phone banking in banks, including customer service, account management, and problem resolution.

    • I have experience in handling customer inquiries and providing assistance over the phone.

    • I am familiar with bank products and services, and can effectively communicate their features and benefits to customers.

    • I have a strong understanding of banking procedures and can perform tasks such as accoun...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Straight forward. Don't nervous always smile in your face. And possibly answer all the questions. Otherwise say i don't know.
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I was interviewed before Feb 2024.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Can you tell me about yourself?
  • Q2. To communicate in English

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be afraid; be confident in what you know and boldly speak about what you have learned. Be honest, and if you are right for that job, own it.

ICICI Bank interview questions for designations

 Senior Phone Banking Officer

 (2)

 Junior Phone Banking Officer

 (2)

 CRM/Phone/Internet Banking Executive

 (3)

 Banking Officer

 (13)

 Phone Banker

 (2)

 Branch Banking Officer

 (5)

 Senior Banking Officer

 (1)

 Banking Operations Officer

 (1)

Interview experience
2
Poor
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Google and was interviewed in May 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Aptitude Test 

Ist round me test hua tha

Round 3 - HR 

(5 Questions)

  • Q1. Aap kha rah rahe ho Abhi kya kar rahe Ye offer aap ko auther state me diya jaye to katoge
  • Q2. Graduation me kya kiya hai
  • Q3. Job experience kya hai aap ka
  • Q4. Aap ne job se kab back out liya
  • Q5. Ager aap ko ye opportunity di jaye to aap comfortable rahoge

Get interview-ready with Top ICICI Bank Interview Questions

Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Self introduction and object handling questions etc
  • Q2. Say some thing about you bestfriend or your favourite sports person
Round 3 - Assignment 

Simple English grammar online assessment

Interview Preparation Tips

Interview preparation tips for other job seekers - If you have basic communication in English and Hindi you will be selected easily
Interview experience
1
Bad
Difficulty level
Easy
Process Duration
-
Result
Selected Selected

I applied via Company Website and was interviewed in Feb 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Name and Address with qualification
  • Q2. Are you ok to work in pressure and rotational shifts

Interview Preparation Tips

Interview preparation tips for other job seekers - No advice they take every one

Phone Banking Officer Interview Questions & Answers

user image Hrishikesh Jadhav

posted on 8 Apr 2023

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Do not use an unprofessional email address such as cool_boy@email.com. It shows a lack of professionalism by the candidate.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Tell me about yourself
  • Ans. 

    I am a dedicated and customer-oriented Phone Banking Officer with a strong background in providing excellent customer service and resolving issues efficiently.

    • Experienced in handling customer inquiries and complaints over the phone

    • Proficient in using banking software and systems to process transactions

    • Skilled in building rapport with customers and ensuring their satisfaction

    • Ability to multitask and prioritize tasks eff...

  • Answered by AI
  • Q2. Discuss on any one topic
Round 3 - Group Discussion 

HR makes sure you participate in discussion and notices your confidence

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident while interview and don't get panic
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. 1st ask about the introduction
  • Q2. 2ndly ask what is the designation.meaning of po

I applied via Company Website and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - HR 

(2 Questions)

  • Q1. Introduction part about candidate
  • Q2. Experience about your previous work
Round 2 - One-on-one 

(3 Questions)

  • Q1. Introduction part as well as first round
  • Q2. About ICICI bank, how to handle costumer
  • Q3. Work preference, location

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold ,be confident,if you don't know anything clearly says I don't know

ICICI Bank Interview FAQs

How many rounds are there in ICICI Bank Phone Banking Officer interview?
ICICI Bank interview process usually has 1-2 rounds. The most common rounds in the ICICI Bank interview process are HR, Resume Shortlist and One-on-one Round.
How to prepare for ICICI Bank Phone Banking Officer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ICICI Bank. The most common topics and skills that interviewers at ICICI Bank expect are Customer Service, Customer Complaints, phone banking, Customer Interaction and Finance.
What are the top questions asked in ICICI Bank Phone Banking Officer interview?

Some of the top questions asked at the ICICI Bank Phone Banking Officer interview -

  1. What is your knowledge in phone banking in b...read more
  2. What do you know about Phone Banki...read more
  3. How will you do sal...read more
How long is the ICICI Bank Phone Banking Officer interview process?

The duration of ICICI Bank Phone Banking Officer interview process can vary, but typically it takes about less than 2 weeks to complete.

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ICICI Bank Phone Banking Officer Interview Process

based on 44 interviews

3 Interview rounds

  • Resume Shortlist Round
  • HR Round - 1
  • HR Round - 2
View more
ICICI Bank Phone Banking Officer Salary
based on 2.7k salaries
₹1 L/yr - ₹5.5 L/yr
7% more than the average Phone Banking Officer Salary in India
View more details

ICICI Bank Phone Banking Officer Reviews and Ratings

based on 662 reviews

4.0/5

Rating in categories

3.9

Skill development

3.7

Work-life balance

3.7

Salary

4.3

Job security

3.8

Company culture

3.4

Promotions

3.5

Work satisfaction

Explore 662 Reviews and Ratings
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