100+ ICICI Bank Phone Banking Officer Interview Questions & Answers | Complete Prep Guide 2025

Top ICICI Bank Phone Banking Officer Interview Questions and Answers

Q1. What is your knowledge in phone banking in bank

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Q2. What do you know about Phone Banking.

View answers (13)
Q3. How will you do sales?

View answers (6)

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ICICI Bank Phone Banking Officer Interview Experiences

82 interviews found

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 17 Jan 2024

Interview experience

Excellent

Difficulty level

Process Duration

Result

Round 1 - One-on-one

(1 Question)

Q1. About phone baking?

Ans. Phone baking is among the most efficient payment service

Answered Anonymously

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Phone banking is among the most efficient payment services offered by the preponderance of financial institutions. It has simplified life by allowing bank customers to begin and finish payments and also use other banking services from the comfort of their smartphones.

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 7 Jul 2023

Interview experience

Good

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via LinkedIn and was interviewed in Jun 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(1 Question)

Q1. Tell me about your self.? Why icici? What language do you know? Why banking sector?

Ans.

I am a dedicated and customer-oriented individual with a strong background in banking. I have excellent communication skills and a passion for providing exceptional service.

I have been working in the banking sector for the past 5 years, gaining valuable experience in customer service and financial transactions.
I chose ICICI because of its strong reputation in the banking industry and its commitment to innovation and cu...

Answered by AI

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Round 3 - HR

(1 Question)

Q1. Same question above mentioned

Add your answer

Phone Banking Officer Interview Questions & Answers

posted on 18 Mar 2023

Interview experience

Average

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Company Website and was interviewed in Feb 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(2 Questions)

Q1. Introduction about your self

Add your answer

Q2. What is your knowledge in phone banking in bank

Ans.

I have extensive knowledge in phone banking in banks, including customer service, account management, and problem resolution.

I have experience in handling customer inquiries and providing assistance over the phone.
I am familiar with bank products and services, and can effectively communicate their features and benefits to customers.
I have a strong understanding of banking procedures and can perform tasks such as accoun...

Answered by AI

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Interview Preparation Tips

Interview preparation tips for other job seekers - Straight forward. Don't nervous always smile in your face. And possibly answer all the questions. Otherwise say i don't know.

What people are saying about ICICI Bank

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Need assistance for a job switch

So I just finished a year at ICICI and am now in SO grade in the eRM channel. My highest educational qualification is a B.Com. And now I intend to prepare for FRM. But I’m not sure whether I should stay at ICICI for another year, then switch companies after earning a... read more

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Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 21 Feb 2025

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I was interviewed before Feb 2024.

Round 1 - One-on-one

(2 Questions)

Q1. Can you tell me about yourself?

Add your answer

Q2. To communicate in English

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Don't be afraid; be confident in what you know and boldly speak about what you have learned. Be honest, and if you are right for that job, own it.

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 5 Jun 2023

Interview experience

Poor

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Not Selected

I applied via Google and was interviewed in May 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - Aptitude Test

Ist round me test hua tha

Round 3 - HR

(5 Questions)

Q1. Aap kha rah rahe ho Abhi kya kar rahe Ye offer aap ko auther state me diya jaye to katoge

Add your answer

Q2. Graduation me kya kiya hai

Add your answer

Q3. Job experience kya hai aap ka

Add your answer

Q4. Aap ne job se kab back out liya

Add your answer

Q5. Ager aap ko ye opportunity di jaye to aap comfortable rahoge

Add your answer

Get interview-ready with Top ICICI Bank Interview Questions

Phone Banking Officer Interview Questions & Answers

posted on 19 Jan 2023

Interview experience

Good

Difficulty level

Process Duration

Result

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - One-on-one

(2 Questions)

Q1. Self introduction and object handling questions etc

Add your answer

Q2. Say some thing about you bestfriend or your favourite sports person

Add your answer

Round 3 - Assignment

Simple English grammar online assessment

Interview Preparation Tips

Interview preparation tips for other job seekers - If you have basic communication in English and Hindi you will be selected easily

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 8 Aug 2023

Interview experience

Bad

Difficulty level

Easy

Process Duration

Result

Selected

I applied via Company Website and was interviewed in Feb 2023. There was 1 interview round.

Round 1 - One-on-one

(2 Questions)

Q1. Name and Address with qualification

Add your answer

Q2. Are you ok to work in pressure and rotational shifts

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - No advice they take every one

Phone Banking Officer Interview Questions & Answers

posted on 8 Apr 2023

Interview experience

Excellent

Difficulty level

Moderate

Process Duration

Less than 2 weeks

Result

Selected

I applied via Recruitment Consulltant and was interviewed in Mar 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist

Pro Tip by AmbitionBox:

Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.

View all Resume tips

Round 2 - HR

(2 Questions)

Q1. Tell me about yourself

Ans.

I am a dedicated and customer-oriented Phone Banking Officer with a strong background in providing excellent customer service and resolving issues efficiently.

Experienced in handling customer inquiries and complaints over the phone
Proficient in using banking software and systems to process transactions
Skilled in building rapport with customers and ensuring their satisfaction
Ability to multitask and prioritize tasks eff...

Answered by AI

Add your answer

Q2. Discuss on any one topic

Add your answer

Round 3 - Group Discussion

HR makes sure you participate in discussion and notices your confidence

Interview Preparation Tips

Interview preparation tips for other job seekers - Just be confident while interview and don't get panic

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 8 Aug 2024

Interview experience

Excellent

Difficulty level

Easy

Process Duration

Less than 2 weeks

Result

Selected

I applied via Naukri.com and was interviewed before Aug 2023. There was 1 interview round.

Round 1 - One-on-one

(2 Questions)

Q1. 1st ask about the introduction

Add your answer

Q2. 2ndly ask what is the designation.meaning of po

Add your answer

Phone Banking Officer Interview Questions & Answers

Anonymous

posted on 6 Aug 2022

I applied via Company Website and was interviewed in Jul 2022. There were 2 interview rounds.

Round 1 - HR

(2 Questions)

Q1. Introduction part about candidate

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Q2. Experience about your previous work

Add your answer

Round 2 - One-on-one

(3 Questions)

Q1. Introduction part as well as first round

Add your answer

Q2. About ICICI bank, how to handle costumer

Add your answer

Q3. Work preference, location

Add your answer

Interview Preparation Tips

Interview preparation tips for other job seekers - Be bold ,be confident,if you don't know anything clearly says I don't know

ICICI Bank Interview FAQs

How many rounds are there in ICICI Bank Phone Banking Officer interview?

ICICI Bank interview process usually has 1-2 rounds. The most common rounds in the ICICI Bank interview process are HR, Resume Shortlist and One-on-one Round.

How to prepare for ICICI Bank Phone Banking Officer interview?

Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at ICICI Bank. The most common topics and skills that interviewers at ICICI Bank expect are Customer Service, Customer Complaints, phone banking, Customer Interaction and Finance.

What are the top questions asked in ICICI Bank Phone Banking Officer interview?

Some of the top questions asked at the ICICI Bank Phone Banking Officer interview -

What is your knowledge in phone banking in b...read more
What do you know about Phone Banki...read more
How will you do sal...read more

How long is the ICICI Bank Phone Banking Officer interview process?

The duration of ICICI Bank Phone Banking Officer interview process can vary, but typically it takes about less than 2 weeks to complete.

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ICICI Bank Phone Banking Officer Interview Process

based on 44 interviews

3 Interview rounds

Resume Shortlist Round
HR Round - 1
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ICICI Bank Phone Banking Officer Salary

based on 2.7k salaries

₹0.7 L/yr - ₹5.5 L/yr

7% more than the average Phone Banking Officer Salary in India

View more details

ICICI Bank Salaries in India

Deputy Manager 15.5k salaries	₹0 L/yr - ₹0 L/yr
Relationship Manager 13k salaries	₹0 L/yr - ₹0 L/yr
Assistant Manager 10.2k salaries	₹0 L/yr - ₹0 L/yr
Manager 4.8k salaries	₹0 L/yr - ₹0 L/yr
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