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ICICI Bank Customer Service Officer Interview Questions and Answers for Experienced
Updated
7 Apr 2022
5 interviews found
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Anonymous
I applied via Walk-in
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (6 Questions)
- Q1. What is your family background? Add Answer
- Q2. Share details of your previous job. Add Answer
- Q3. Why are you looking for a change? Add Answer
- Q4. Where do you see yourself in 5 years? Add Answer
- Q5. What are your strengths and weaknesses? Add Answer
- Q6. Tell me about yourself. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Good communication skills, presentable, good subject knowledge and should be confident
I applied via Company Website and was interviewed in Aug 2021.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
Aptitude Test Round
3
Behavioral Round (1 Question)
- Q1. Interview taken by Manager Add Answer
4
HR Round (7 Questions)
- Q1. What are your salary expectations? Add Answer
- Q2. What is your family background? Add Answer
- Q3. Share details of your previous job. Add Answer
- Q4. Why should we hire you? Add Answer
- Q5. Why are you looking for a change? Add Answer
- Q6. What are your strengths and weaknesses? Add Answer
- Q7. Tell me about yourself. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Salary structure is very low..
Interview Questions
- Q1. About youself and family
Add Answer
- Q2. Education qualification
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - It's good organization
I applied via Naukri.com and was interviewed before Jan 2021.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
HR Round (2 Questions)
- Q1. Why should we hire you? Add Answer
- Q2. Tell me about yourself. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident enough to say about yourself as it says first impression will be last impression
ICICI Bank interview questions for designations
I applied via Walk-in and was interviewed before Jan 2021.
1 Interview Round
Interview Questions
- Q1. How You see Yourself in the next 5 years.
View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - I shall see myself in a higher position
Top trending discussions
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Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
Got a question about ICICI Bank?
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Interview questions from similar companies
Interview experience
Excellent
Difficulty level
Hard
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed in Nov 2023.
1 Interview Round
1
One-on-one Round (1 Question)
- Q1. Related to Import and Bank Guarantee Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Listen first before answering the questions, some questions may be asked tricky.
loganathan s
Interview experience
Excellent
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Naukri.com and was interviewed before Mar 2023.
3 Interview Rounds
1
Aptitude Test Round
Dear job seeker in this assessment test they must be check your grammer and sentence formation test in english....like a Tenses,Vocabulary,prepositions etc,....
2
HR Round (1 Question)
- Q1. 1.Tell me something about your self? 2.How many languages can you speak? 3.Tell me any little story in Hindi and kannada(any topic) 4.What is your salary expect...read more Add Answer
3
Technical Round (1 Question)
- Q1. In this round mock call test will be happen like a client call.....one end you need to take the call and another end one of the company employee sit and speak w...read more Add Answer
Interview experience
Good
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Referral and was interviewed before Jun 2023.
1 Interview Round
1
Case Study Round
Customer visit with an problem in his account
Interview Preparation Tips
Interview preparation tips for other job seekers - Just have keen mind on which you are going for
Interview experience
Excellent
Difficulty level
Moderate
Duration
2-4 weeks
Result
Selected
I applied via Approached by Company and was interviewed before Dec 2022.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (5 Questions)
- Q1. Here directly you are interviewed by cluster head face to face and then just one HR round Add Answer
- Q2. About location and salary expectation Add Answer
- Q3. May sometime about previous job details Add Answer
- Q4. About banking experience Add Answer
- Q5. About your family details Add Answer
I applied via Referral and was interviewed before Apr 2021.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
One-on-one Round (7 Questions)
- Q1. What about yourself? Add Answer
- Q2. Tell me about your SWOT? Add Answer
- Q3. Tell me documentation process for Pvt Ltd Company to open new Current Account? View Answers (1)
- Q4. What about your Sales experience? Add Answer
- Q5. About your family members? Add Answer
- Q6. What is your expectation from new employer? Add Answer
- Q7. Why you hire from these candidates? Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - You can join if you want earn handsome incentive
ICICI Bank Interview FAQs
How many rounds are there in ICICI Bank Customer Service Officer interview for experienced candidates?
ICICI Bank interview process for experienced candidates usually has 2-3 rounds. The most common rounds in the ICICI Bank interview process for experienced candidates are Resume Shortlist, HR and Aptitude Test.
What are the top questions asked in ICICI Bank Customer Service Officer interview for experienced candidates?
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Interview Questions for Popular Designations
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People are getting interviews through
based on 4 ICICI Bank interviews
WalkIn
Company Website
Job Portal
50%
25%
25%
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Customer Service Officer Interview Questions from Similar Companies
Fast track your campus placements
5%
less
than the average Customer Service Officer Salary in India
View more details
ICICI Bank Customer Service Officer Reviews and Ratings
based on 509 reviews
Rating in categories
|
Deputy Manager
15.6k
salaries
|  ₹2 L/yr - ₹10.8 L/yr |
|
Relationship Manager
12.6k
salaries
| ₹2.3 L/yr - ₹12 L/yr |
|
Assistant Manager
10.4k
salaries
| ₹1.8 L/yr - ₹6 L/yr |
|
Manager
4.7k
salaries
| ₹5.5 L/yr - ₹18 L/yr |
|
Senior Officer
3.7k
salaries
| ₹1.1 L/yr - ₹5.4 L/yr |
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