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ICICI Bank
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ICICI Bank Customer Service Officer Interview Questions, Process, and Tips
Updated
30 Dec 2022
Top ICICI Bank Customer Service Officer Interview Questions and Answers
- Q1. Difference between Saving and current accounts?
- Q2. What do you know about banking?
- Q3. What Is RTGS and NEFT
11 ICICI Bank Customer Service Officer Interview Experiences
35 questions found
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Anonymous
I applied via Company Website and was interviewed before Jan 2021.
3 Interview Rounds
Interview Questions
- Q1. Intro, some basic questions, Bank related terms.
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident and speak confidentially. They just check your communication skills
I applied via Walk-in
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
HR Round (6 Questions)
- Q1. What is your family background? Add Answer
- Q2. Share details of your previous job. Add Answer
- Q3. Why are you looking for a change? Add Answer
- Q4. Where do you see yourself in 5 years? Add Answer
- Q5. What are your strengths and weaknesses? Add Answer
- Q6. Tell me about yourself. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Good communication skills, presentable, good subject knowledge and should be confident
I applied via Company Website and was interviewed in Aug 2021.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
Aptitude Test Round
3
Behavioral Round (1 Question)
- Q1. Interview taken by Manager Add Answer
4
HR Round (7 Questions)
- Q1. What are your salary expectations? Add Answer
- Q2. What is your family background? Add Answer
- Q3. Share details of your previous job. Add Answer
- Q4. Why should we hire you? Add Answer
- Q5. Why are you looking for a change? Add Answer
- Q6. What are your strengths and weaknesses? Add Answer
- Q7. Tell me about yourself. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Salary structure is very low..
Interview Questions
- Q1. About youself and family
Add Answer
- Q2. Education qualification
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - It's good organization
ICICI Bank interview questions for designations
I applied via campus placement at Rayalaseema Institute of Excellence, Kurnool and was interviewed in Jun 2021.
4 Interview Rounds
Interview Questions
- Q1. Tell me about your self and what you know about banks tell me something about banks ??
View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - I always suggest to all who are facing before interview maintain standard position and tell to those who are asking about you tell them with confidence always
Interview experience
Good
Difficulty level
Moderate
Duration
-
Result
Selected
I applied via campus placement at Lovely Professional University (LPU) and was interviewed before Dec 2021.
4 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
Group Discussion Round
FDI in indian Banking sector required or not.
3
HR Round (2 Questions)
- Q1. Introduction, questions, background, work history Add Answer
- Q2. Salary expectations hdhhssbsnsnsnnsnsmjsjsjsjsjs Add Answer
4
Aptitude Test Round
Online Test, HR test, typing test
Interview Preparation Tips
Topics to prepare for ICICI Bank Customer Service Officer interview:
- Foucs and read JD/JR
I applied via Recruitment Consultant and was interviewed in Nov 2020.
4 Interview Rounds
Interview Questions
- Q1. Are you interested to do sales?
View Answers (1)
- Q2. Is it ok for any where location
Add Answer
I applied via Naukri.com and was interviewed before Jan 2021.
2 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Double-check your resume for any spelling mistakes. The recruiter may consider spelling mistakes as careless behavior or poor communication skills.
View all tips
2
HR Round (2 Questions)
- Q1. Why should we hire you? Add Answer
- Q2. Tell me about yourself. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident enough to say about yourself as it says first impression will be last impression
I was interviewed in Nov 2020.
1 Interview Round
Interview Questions
- Q1. What do you know about banking?
View Answers (1)
- Q2. Difference between Saving and current accounts?
View Answers (3)
- Q3. Different types of accounts
View Answers (1)
- Q4. Why do you want to join ICICI Bank
Add Answer
- Q5. Current revenue
Add Answer
- Q6. What Is RTGS and NEFT
View Answers (1)
- Q7. About your self, and family background x
View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - B cool and confident, no need to be panic, and good body posture and eye contact, fluent speaking
I applied via Naukri.com and was interviewed before Oct 2020.
1 Interview Round
Interview Questions
- Q1. About my self
Add Answer
- Q2. Educational qualification
Add Answer
- Q3. About working experience
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - My self confidence to succeed
I applied via Walk-in and was interviewed before Jan 2021.
1 Interview Round
Interview Questions
- Q1. How You see Yourself in the next 5 years.
View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - I shall see myself in a higher position
Top trending discussions
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Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
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ICICI Bank Interview FAQs
How many rounds are there in ICICI Bank Customer Service Officer interview?
ICICI Bank interview process usually has 3 rounds. The most common rounds in the ICICI Bank interview process are Resume Shortlist, HR and Aptitude Test.
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People are getting interviews through
based on 9 ICICI Bank interviews
Company Website
WalkIn
Job Portal
Campus Placement
Recruitment Consultant
22%
22%
22%
22%
11%
1% candidates got the interview through other sources.
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Customer Service Officer Interview Questions from Similar Companies
Fast track your campus placements
5%
less
than the average Customer Service Officer Salary in India
View more details
ICICI Bank Customer Service Officer Reviews and Ratings
based on 509 reviews
Rating in categories
|
Deputy Manager
15.6k
salaries
|  ₹2 L/yr - ₹10.8 L/yr |
|
Relationship Manager
12.6k
salaries
| ₹2.3 L/yr - ₹12 L/yr |
|
Assistant Manager
10.4k
salaries
| ₹1.8 L/yr - ₹6 L/yr |
|
Manager
4.7k
salaries
| ₹5.5 L/yr - ₹18 L/yr |
|
Senior Officer
3.7k
salaries
| ₹1.1 L/yr - ₹5.4 L/yr |
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