Add office photos
Employer? Claim Account for FREE
ICICI Bank
CompareProud winner of ABECA 2024 - AmbitionBox Employee Choice Awards
Filter interviews by
ICICI Bank Customer Service Officer Interview Questions and Answers for Freshers
Updated
11 Jan 2022
2 interviews found
Sort by:
Popular
Anonymous
I applied via Recruitment Consultant and was interviewed in Nov 2020.
4 Interview Rounds
Interview Questions
- Q1. Are you interested to do sales?
View Answers (1)
- Q2. Is it ok for any where location
Add Answer
I applied via Company Website and was interviewed before Jan 2021.
3 Interview Rounds
Interview Questions
- Q1. Intro, some basic questions, Bank related terms.
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Be confident and speak confidentially. They just check your communication skills
Top trending discussions
View All
Interview Tips & Stories
2w (edited)
a consultant
Alternate documents for Employee verification?
My new employer asked for my previous offer letters and salary slips. When I inquired, they said it was for background verification.
However, I feel that providing these documents might affect salary negotiations, and it feels a bit unethical too.
What alternative documents can I provide for employment verification?
Got a question about ICICI Bank?
Ask anonymously on communities.
Interview questions from similar companies
I applied via Company Website and was interviewed in Feb 2022.
2 Interview Rounds
1
HR Round (3 Questions)
- Q1. Where do you see yourself in 5 years? View Answers (1)
- Q2. Tell me about yourself. View Answers (1)
- Q3. What is your family background? View Answers (1)
2
HR Round (4 Questions)
- Q1. Share details of your previous job. View Answers (1)
- Q2. What is your family background? View Answers (1)
- Q3. Where do you see yourself in 5 years? View Answers (1)
- Q4. Tell me about yourself. View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Good communication skills
Quick learner
Basic knowledge of computer
Hard and smart working
Quick learner
Basic knowledge of computer
Hard and smart working
Interview experience
Excellent
Difficulty level
-
Duration
-
Result
-
3 Interview Rounds
1
One-on-one Round (2 Questions)
- Q1. INTRODUCE YOURSELF Add Answer
- Q2. QUESTIONS REGARING RBI GUIDELINES, MARKET CAPITALISATION ,BASIC BANKING TERMS Add Answer
2
Aptitude Test Round
MATHS, REASONING , PERSONALITY TEST
3
HR Round (1 Question)
- Q1. ABOUT THE COMPANY Add Answer
Interview experience
Average
Difficulty level
-
Duration
-
Result
-
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
2
Group Discussion Round
They gave very basic topic like
Can earning money and maintaing family life balance go hand in hand ?
3
Personal Interview Round (2 Questions)
- Q1. What r your strength why do u think it is your strength explain wid some incidents? Add Answer
- Q2. They even ask to sell a bottle or pen Add Answer
I applied via Other and was interviewed in May 2021.
4 Interview Rounds
Interview Questions
- Q1. What is bpo And introduce your self
View Answers (1)
- Q2. Howmany months u you have experience
View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - I wnat bank sector and profesional service associate
I applied via Walk-in and was interviewed before May 2020.
1 Interview Round
Interview Questions
- Q1. 1st question aap apna introduction dijiye
Add Answer
- Q2. Credit card kya hota h
Add Answer
- Q3. Benifit kya h iske
Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Introduction acha hona chaiye yhaa wha dekh kr ni bolna h jo v question ho uska ans km se word v denaa h jo bilkul sahi hoo
Interview experience
Bad
Difficulty level
Hard
Duration
Less than 2 weeks
Result
Not Selected
I applied via Approached by Company and was interviewed in Aug 2023.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
2
Aptitude Test Round
A topic is given to speak to check if you are fluent in English and Hindi.
3
One-on-one Round (1 Question)
- Q1. Why is you age high 28 years ? And then rejected because of age. Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - Any fresher or experienced don't visit for the interview there is a gujrati ( Modi andbakt ) hiring officer/ zonal manager named Kunal Shah who makes unnessary comments about age height, social discrimination and many more just visit to have a taste of your self respect. And atlast he says we will call which means you are rejected. He prefers only modi bakts senior board director should terminate this racial profiling person to keep the name clean.
Interview experience
Good
Difficulty level
Moderate
Duration
More than 8 weeks
Result
Selected
I applied via Naukri.com and was interviewed in Feb 2024.
2 Interview Rounds
1
HR Round (2 Questions)
- Q1. Tell me something about yourself. View Answers (1)
- Q2. As I am looking, you are a fresher and you have a 3-year career gap. How can you define this gap? Add Answer
2
HR Round (3 Questions)
- Q1. Tell me something about yourself. View Answers (1)
- Q2. Tell me something about your family and family business. View Answers (1)
- Q3. You said you had a startup, so tell me something about that startup. View Answers (1)
Interview Preparation Tips
Interview preparation tips for other job seekers - Your confidence level should be good. Overconfidence is not good. Speak in English when they ask a question and tell you to answer this question in Hindi; then only you use Hindi. Don't worry about everything, and feel free to introduce yourself.
Interview experience
Bad
Difficulty level
Moderate
Duration
Less than 2 weeks
Result
Selected
I applied via Campus Placement and was interviewed in Sep 2022.
3 Interview Rounds
1
Resume Shortlist Round
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
2
Group Discussion Round
Topic will be given to speak for a mins
3
HR Round (5 Questions)
- Q1. Pi round questions will be asked about academics experience Add Answer
- Q2. Basically they need sales people so they will ask questions related to sales Add Answer
- Q3. Fee questions will be asked from subjects Add Answer
- Q4. Experience will be asked Add Answer
- Q5. No other question will be asked Add Answer
Interview Preparation Tips
Interview preparation tips for other job seekers - If they are confident and comfortable in sales they can go for this job
ICICI Bank Interview FAQs
How many rounds are there in ICICI Bank Customer Service Officer interview for freshers?
ICICI Bank interview process for freshers usually has 3 rounds. The most common rounds in the ICICI Bank interview process for freshers are Resume Shortlist, HR and Aptitude Test.
What are the top questions asked in ICICI Bank Customer Service Officer interview for freshers?
Tell us how to improve this page.
ICICI Bank Interviews By Designations
- ICICI Bank Relationship Manager Interview Questions
- ICICI Bank Deputy Manager Interview Questions
- ICICI Bank Assistant Manager Interview Questions
- ICICI Bank Phone Banking Officer Interview Questions
- ICICI Bank Credit Manager Interview Questions
- ICICI Bank Probationary Officer Interview Questions
- ICICI Bank Branch Manager Interview Questions
- ICICI Bank Senior Officer Interview Questions
- Show more
Interview Questions for Popular Designations
- Customer Service Executive Interview Questions
- Customer Care Executive Interview Questions
- Customer Service Associate Interview Questions
- Customer Support Executive Interview Questions
- Senior Customer Relationship Officer Interview Questions
- Customer Support Associate Interview Questions
- Engineer- Customer Support Interview Questions
- Customer Executive Interview Questions
- Show more
People are getting interviews through
based on 2 ICICI Bank interviews
Company Website
Recruitment Consultant
50%
50%
Moderate
Confidence
?
Moderate Confidence means the data is based on a sufficient number of responses received from the candidates
Customer Service Officer Interview Questions from Similar Companies
Fast track your campus placements
5%
less
than the average Customer Service Officer Salary in India
View more details
ICICI Bank Customer Service Officer Reviews and Ratings
based on 509 reviews
Rating in categories
|
Deputy Manager
15.6k
salaries
|  ₹2 L/yr - ₹10.8 L/yr |
|
Relationship Manager
12.6k
salaries
| ₹2.3 L/yr - ₹12 L/yr |
|
Assistant Manager
10.4k
salaries
| ₹1.8 L/yr - ₹6 L/yr |
|
Manager
4.7k
salaries
| ₹5.5 L/yr - ₹18 L/yr |
|
Senior Officer
3.7k
salaries
| ₹1.1 L/yr - ₹5.4 L/yr |
Explore more salaries
Compare ICICI Bank with
HDFC Bank
Compare
Axis Bank
Compare
State Bank of India
Compare
Kotak Mahindra Bank
Compare
Calculate your in-hand salary
Confused about how your in-hand salary is calculated? Enter your annual salary (CTC) and
get your in-hand salary
Did you find this page helpful?
Yes No
- Home >
- Interviews >
- ICICI Bank Interview Questions >
- ICICI Bank Customer Service Officer Interview Questions for Fresher
Share an Interview