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IndusInd Bank Customer Service Officer Interview Questions and Answers

Updated 6 Mar 2024

IndusInd Bank Customer Service Officer Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Aug 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(1 Question)

  • Q1. Some banking related topics and customer service
Round 3 - Assignment 

Some general knowledge information and banking related questions

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Mar 2023. There were 3 interview rounds.

Round 1 - Aptitude Test 

Dear job seeker in this assessment test they must be check your grammer and sentence formation test in english....like a Tenses,Vocabulary,prepositions etc,....

Round 2 - HR 

(1 Question)

  • Q1. 1.Tell me something about your self? 2.How many languages can you speak? 3.Tell me any little story in Hindi and kannada(any topic) 4.What is your salary expectation? 5.Are you okey for rotational shift in...
Round 3 - Technical 

(1 Question)

  • Q1. In this round mock call test will be happen like a client call.....one end you need to take the call and another end one of the company employee sit and speak with you like a customer....

Customer Service Officer Interview Questions Asked at Other Companies

Q1. Do you have basic knowledge of computer?
asked in ACC
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asked in HDFC Bank
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Q4. What is CRR, SLR and Repo Rate
Q5. What is difference between affordable and rural housing.

Customer Service Officer Jobs at IndusInd Bank

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Interview questions from similar companies

I applied via Naukri.com and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Details about banking

Interview Preparation Tips

Interview preparation tips for other job seekers - Do it in your own. They are looking for potential clients

I applied via Referral and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Intro previous experience and abt banking questions

Interview Preparation Tips

Topics to prepare for Axis Bank Customer Service Officer interview:
  • Retail Banking
Interview preparation tips for other job seekers - Be bold while attending interviews

I appeared for an interview in Nov 2020.

Interview Questionnaire 

7 Questions

  • Q1. What do you know about banking?
  • Ans. 

    Banking involves financial transactions, loans, deposits, and investments.

    • Banking is the business of accepting deposits and lending money.

    • Banks offer various types of accounts such as savings, checking, and money market accounts.

    • They also provide loans for personal, business, and mortgage purposes.

    • Banks invest in stocks, bonds, and other financial instruments.

    • Banking is regulated by government agencies such as the Fede...

  • Answered by AI
  • Q2. Difference between Saving and current accounts?
  • Ans. 

    Saving accounts are for saving money and earning interest, while current accounts are for frequent transactions.

    • Saving accounts offer higher interest rates than current accounts.

    • Current accounts have no limit on the number of transactions, while saving accounts have a limit.

    • Saving accounts are ideal for long-term savings, while current accounts are suitable for day-to-day transactions.

    • Examples of saving accounts includ...

  • Answered by AI
  • Q3.  Different types of accounts
  • Ans. 

    Different types of accounts refer to the various categories of financial accounts offered by banks and other financial institutions.

    • Savings accounts - for saving money and earning interest

    • Checking accounts - for everyday transactions and bill payments

    • Credit card accounts - for borrowing money and making purchases

    • Investment accounts - for buying and selling stocks, bonds, and other securities

    • Retirement accounts - for sa...

  • Answered by AI
  • Q4.  Why do you want to join ICICI Bank
  • Q5. Current revenue
  • Q6. What Is RTGS and NEFT
  • Ans. 

    RTGS and NEFT are electronic fund transfer systems used in India for interbank transactions.

    • RTGS stands for Real Time Gross Settlement and is used for high-value transactions with immediate transfer of funds.

    • NEFT stands for National Electronic Funds Transfer and is used for low-value transactions with a time lag of a few hours.

    • Both systems are secure, reliable, and widely used in India for online money transfers.

    • RTGS a...

  • Answered by AI
  • Q7.  About your self, and family background x

Interview Preparation Tips

Interview preparation tips for other job seekers - B cool and confident, no need to be panic, and good body posture and eye contact, fluent speaking

I applied via Company Website and was interviewed in May 2019. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. They are asking about previous experience
  • Q2. I told to what product have done there what I have done the cross selling products
  • Q3. They were asked about deparment which department are you willing sales are operations that time i told them I can do anthing

Interview Preparation Tips

Interview preparation tips for other job seekers - Shere your extra cross selling not only particular product if you have sales back ground will help that point

I applied via Naukri.com and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. About my self
  • Q2. Educational qualification
  • Q3. About working experience

Interview Preparation Tips

Interview preparation tips for other job seekers - My self confidence to succeed

I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all Resume tips
Round 2 - Aptitude Test 

Related to aptitude

Interview Preparation Tips

Interview preparation tips for other job seekers - About various concepts regarding banking.

I applied via Naukri.com and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all Resume tips
Round 2 - HR 

(2 Questions)

  • Q1. Why should we hire you?
  • Q2. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident enough to say about yourself as it says first impression will be last impression

I applied via Walk-in and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How You see Yourself in the next 5 years.
  • Ans. I will be in the senior level of banking.
  • Answered by gobinda behera

Interview Preparation Tips

Interview preparation tips for other job seekers - I shall see myself in a higher position
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IndusInd Bank Interview FAQs

How many rounds are there in IndusInd Bank Customer Service Officer interview?
IndusInd Bank interview process usually has 3 rounds. The most common rounds in the IndusInd Bank interview process are HR, Resume Shortlist and Assignment.
How to prepare for IndusInd Bank Customer Service Officer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IndusInd Bank. The most common topics and skills that interviewers at IndusInd Bank expect are CRM, Customer Service, Inbound Calls, Inbound Customer Service and Phone Banking.
What are the top questions asked in IndusInd Bank Customer Service Officer interview?

Some of the top questions asked at the IndusInd Bank Customer Service Officer interview -

  1. In this round mock call test will be happen like a client call.....one end you ...read more
  2. Some banking related topics and customer serv...read more

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IndusInd Bank Customer Service Officer Interview Process

based on 3 interviews

Interview experience

5
  
Excellent
View more
IndusInd Bank Customer Service Officer Salary
based on 61 salaries
₹1.8 L/yr - ₹4 L/yr
5% less than the average Customer Service Officer Salary in India
View more details

IndusInd Bank Customer Service Officer Reviews and Ratings

based on 8 reviews

2.5/5

Rating in categories

2.2

Skill development

2.0

Work-life balance

2.1

Salary

2.4

Job security

2.0

Company culture

1.8

Promotions

2.1

Work satisfaction

Explore 8 Reviews and Ratings
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