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Kotak Mahindra Bank

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Kotak Mahindra Bank Customer Service Officer Interview Questions and Answers

Updated 19 Jun 2024

Kotak Mahindra Bank Customer Service Officer Interview Experiences

2 interviews found

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - Case Study 

Customer visit with an problem in his account

Interview Preparation Tips

Interview preparation tips for other job seekers - Just have keen mind on which you are going for

I applied via Naukri.com and was interviewed before Feb 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Details about banking

Interview Preparation Tips

Interview preparation tips for other job seekers - Do it in your own. They are looking for potential clients

Customer Service Officer Interview Questions Asked at Other Companies

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Q4. What is CRR, SLR and Repo Rate
Q5. What is difference between affordable and rural housing.

Interview questions from similar companies

I was interviewed in Nov 2020.

Interview Questionnaire 

7 Questions

  • Q1. What do you know about banking?
  • Ans. 

    Banking involves financial transactions, loans, deposits, and investments.

    • Banking is the business of accepting deposits and lending money.

    • Banks offer various types of accounts such as savings, checking, and money market accounts.

    • They also provide loans for personal, business, and mortgage purposes.

    • Banks invest in stocks, bonds, and other financial instruments.

    • Banking is regulated by government agencies such as the Fede...

  • Answered by AI
  • Q2. Difference between Saving and current accounts?
  • Ans. 

    Saving accounts are for saving money and earning interest, while current accounts are for frequent transactions.

    • Saving accounts offer higher interest rates than current accounts.

    • Current accounts have no limit on the number of transactions, while saving accounts have a limit.

    • Saving accounts are ideal for long-term savings, while current accounts are suitable for day-to-day transactions.

    • Examples of saving accounts includ...

  • Answered by AI
  • Q3.  Different types of accounts
  • Ans. 

    Different types of accounts refer to the various categories of financial accounts offered by banks and other financial institutions.

    • Savings accounts - for saving money and earning interest

    • Checking accounts - for everyday transactions and bill payments

    • Credit card accounts - for borrowing money and making purchases

    • Investment accounts - for buying and selling stocks, bonds, and other securities

    • Retirement accounts - for sa...

  • Answered by AI
  • Q4.  Why do you want to join ICICI Bank
  • Q5. Current revenue
  • Q6. What Is RTGS and NEFT
  • Ans. 

    RTGS and NEFT are electronic fund transfer systems used in India for interbank transactions.

    • RTGS stands for Real Time Gross Settlement and is used for high-value transactions with immediate transfer of funds.

    • NEFT stands for National Electronic Funds Transfer and is used for low-value transactions with a time lag of a few hours.

    • Both systems are secure, reliable, and widely used in India for online money transfers.

    • RTGS a...

  • Answered by AI
  • Q7.  About your self, and family background x

Interview Preparation Tips

Interview preparation tips for other job seekers - B cool and confident, no need to be panic, and good body posture and eye contact, fluent speaking

I applied via Naukri.com and was interviewed before Jan 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(2 Questions)

  • Q1. Why should we hire you?
  • Q2. Tell me about yourself.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident enough to say about yourself as it says first impression will be last impression

I applied via Walk-in and was interviewed before Jan 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. How You see Yourself in the next 5 years.
  • Ans. I will be in the senior level of banking.
  • Answered by gobinda behera

Interview Preparation Tips

Interview preparation tips for other job seekers - I shall see myself in a higher position

I applied via Naukri.com and was interviewed before Oct 2020. There was 1 interview round.

Interview Questionnaire 

3 Questions

  • Q1. About my self
  • Q2. Educational qualification
  • Q3. About working experience

Interview Preparation Tips

Interview preparation tips for other job seekers - My self confidence to succeed

I applied via Referral and was interviewed before Apr 2021. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Intro previous experience and abt banking questions

Interview Preparation Tips

Topics to prepare for Axis Bank Customer Service Officer interview:
  • Retail Banking
Interview preparation tips for other job seekers - Be bold while attending interviews

I applied via Company Website and was interviewed in May 2019. There were 3 interview rounds.

Interview Questionnaire 

3 Questions

  • Q1. They are asking about previous experience
  • Q2. I told to what product have done there what I have done the cross selling products
  • Q3. They were asked about deparment which department are you willing sales are operations that time i told them I can do anthing

Interview Preparation Tips

Interview preparation tips for other job seekers - Shere your extra cross selling not only particular product if you have sales back ground will help that point

I applied via Walk-in and was interviewed before Jun 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - Aptitude Test 

Related to aptitude

Interview Preparation Tips

Interview preparation tips for other job seekers - About various concepts regarding banking.

I applied via Company Website and was interviewed before Jan 2021. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Intro, some basic questions, Bank related terms.

Interview Preparation Tips

Interview preparation tips for other job seekers - Be confident and speak confidentially. They just check your communication skills

Kotak Mahindra Bank Interview FAQs

How many rounds are there in Kotak Mahindra Bank Customer Service Officer interview?
Kotak Mahindra Bank interview process usually has 1 rounds. The most common rounds in the Kotak Mahindra Bank interview process are Case Study and One-on-one Round.
How to prepare for Kotak Mahindra Bank Customer Service Officer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Kotak Mahindra Bank. The most common topics and skills that interviewers at Kotak Mahindra Bank expect are Customer Service, Cash Handling, Banking, Banking Operations and Cross Selling.

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Kotak Mahindra Bank Customer Service Officer Interview Process

based on 2 interviews

Interview experience

4
  
Good
View more
Kotak Mahindra Bank Customer Service Officer Salary
based on 153 salaries
₹1.5 L/yr - ₹4 L/yr
7% less than the average Customer Service Officer Salary in India
View more details

Kotak Mahindra Bank Customer Service Officer Reviews and Ratings

based on 35 reviews

4.1/5

Rating in categories

4.1

Skill development

3.6

Work-life balance

3.5

Salary

4.1

Job security

3.5

Company culture

3.2

Promotions

3.7

Work satisfaction

Explore 35 Reviews and Ratings
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