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ICICI Bank CRM/Customer Service Manager Interview Questions and Answers for Experienced
ICICI Bank CRM/Customer Service Manager Interview Experiences for Experienced
1 interview found
I applied via Naukri.com and was interviewed before Nov 2019. There were 3 interview rounds.
Interview Questionnaire
1 Question
- Q1. They Simple ask when u go for Operation profile that what u know about operation..?what kind of role is this..?
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Selected
I applied via Walk-in and was interviewed in Sep 2024. There was 1 interview round.
(3 Questions)
- Q1. About my previous work
- Q2. What is SOP, SLA, TAT
- Ans.
SOP stands for Standard Operating Procedure, SLA stands for Service Level Agreement, and TAT stands for Turnaround Time.
SOP is a set of step-by-step instructions compiled by an organization to help workers carry out routine operations.
SLA is a commitment between a service provider and a client. It defines the level of service expected from the service provider.
TAT is the time taken to complete a process or fulfill a re...
- Q3. Tell me about your self
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing exceptional service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong focus on providing exceptional service
Empathetic and dedicated approach
Excellent communication skills
Customer Service Executive Interview Questions & Answers
Kotak Mahindra Bank
Anonymous
posted on 26 Jun 2024
(3 Questions)
- Q1. Tell me about Yourself
- Q2. What was my in hand salary at my previous job?
- Q3. Expectations about salary and giving their salary bracket.
Interview Preparation Tips
Customer Service Executive Interview Questions & Answers
State Bank of India
Anonymous
posted on 28 Mar 2024
Selected
I applied via Approached by Company and was interviewed in Feb 2024. There were 3 interview rounds.
(2 Questions)
- Q1. Tell me about yourself ?
- Q2. How did you hear about this role?
Very basic test simple maths and logic questions
(4 Questions)
- Q1. Intro your self
- Q2. Why should we hire you
- Q3. What are your strengths and weakness?
- Q4. What you bring to the table?
Interview Preparation Tips
I applied via Walk-in
(3 Questions)
- Q1. About self name Village
- Ans. My name is Jyoti I'm live in Aurangabad
- Q2. Any experience banking
- Ans.
Yes
Worked as a Customer Service Representative at XYZ Bank for 2 years
Handled various banking inquiries and resolved customer issues
Assisted customers with account management, transactions, and online banking
Provided information on banking products and services
Processed loan applications and credit card requests
Collaborated with other departments to ensure smooth banking operations
- Q3. 4 years experience
(4 Questions)
- Q1. Aap ke family main kon hai
- Q2. Main or mere husband
- Q3. Are you interested
- Q4. Yes I'm interested
Senior Customer Service Executive Interview Questions & Answers
IDFC FIRST Bank
Anonymous
posted on 9 Apr 2024
Selected
I applied via Approached by Company and was interviewed in Oct 2023. There was 1 interview round.
(1 Question)
- Q1. Tell me about your self
Customer Service Associate Interview Questions & Answers
Union Bank of India
Anonymous
posted on 21 Mar 2024
Quantitative aptitude reasoning English skills
(1 Question)
- Q1. No interview for this role
Senior Customer Service Executive Interview Questions & Answers
Axis Bank
Anonymous
posted on 25 May 2022
(3 Questions)
- Q1. Self introduced, what u like
- Q2. How can u grow company
- Q3. Selfi introduced me to be a great day
Interview Preparation Tips
Customer Relation Officer Interview Questions & Answers
Bandhan Bank
Anonymous
posted on 29 Sep 2021
Interview Questionnaire
2 Questions
- Q1. Why do you join Bandhan Bank
- Q2. Why we are hiring you in Badhan bank
Interview Preparation Tips
Customer Relationship Manager Interview Questions & Answers
IndusInd Bank
Anonymous
posted on 15 Mar 2023
Selected
I applied via Recruitment Consulltant and was interviewed in Sep 2022. There were 3 interview rounds.
(1 Question)
- Q1. Introduction, Selling skills etc
(1 Question)
- Q1. Language test, selling test etc
Interview Preparation Tips
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ICICI Bank CRM/Customer Service Manager Reviews and Ratings
based on 2 reviews
Rating in categories
|
Deputy Manager
15.6k
salaries
|  ₹2 L/yr - ₹10.8 L/yr |
|
Relationship Manager
12.9k
salaries
| ₹2.3 L/yr - ₹11 L/yr |
|
Assistant Manager
10.2k
salaries
| ₹1.8 L/yr - ₹6 L/yr |
|
Manager
4.8k
salaries
| ₹5.5 L/yr - ₹18.1 L/yr |
|
Senior Officer
3.5k
salaries
| ₹1 L/yr - ₹5.4 L/yr |
HDFC Bank
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Kotak Mahindra Bank
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