Premium Employer

i

This company page is being actively managed by IDFC FIRST Bank Team. If you also belong to the team, you can get access from here

IDFC FIRST Bank Verified Tick

Compare button icon Compare button icon Compare

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

zig zag pattern zig zag pattern

Filter interviews by

IDFC FIRST Bank Senior Customer Service Executive Interview Questions and Answers

Updated 27 Jun 2024

IDFC FIRST Bank Senior Customer Service Executive Interview Experiences

2 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed in Oct 2023. There was 1 interview round.

Round 1 - HR 

(1 Question)

  • Q1. Tell me about your self
Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Jun 2023. There was 1 interview round.

Round 1 - One-on-one 

(2 Questions)

  • Q1. Self introduction
  • Q2. Purpose of decision made to work with IDFC

Interview Preparation Tips

Interview preparation tips for other job seekers - If you're good in terms of licking & buttering the seniors than IDFC employment is only for you and will get to be promoted at earliest especially for female candidates.

Senior Customer Service Executive Interview Questions Asked at Other Companies

Q1. What is you are quaficantion ? What is You are habits? What is yo ... read more
asked in Startek
Q2. if customer start abusing you. How will you handle him?
Q3. What is ur quaficantion? What is you are age ? What is you are co ... read more
Q4. What is ur quaficantion? What is you are age Writers? What is u r ... read more
Q5. What is u r quaficantion? what is you are age ? What is you are c ... read more

Interview questions from similar companies

I appeared for an interview before Sep 2016.

Interview Questionnaire 

1 Question

  • Q1. Pitch a Stock
  • Ans. 

    Pitch a Stock

    • Invest in XYZ stock as it has shown consistent growth over the past few years.

    • XYZ stock has a strong market position and a solid track record of profitability.

    • The company's innovative products and strong management team make it a promising investment.

    • XYZ stock offers a competitive dividend yield, providing investors with a steady income stream.

    • With a low price-to-earnings ratio, XYZ stock is undervalued an

  • Answered by AI

Interview Preparation Tips

Round: Test
Duration: 30 minutes
Total Questions: 40

Round: Group Discussion
Experience: We were asked to give an extempor
Duration: 5 minutes

Skills: Selling Skills, CAR Capacity Achievement Relationship, Creative Thinking
College Name: Ms Ramaiah Institute Of Management

I applied via Campus Placement and was interviewed before May 2020. There were 3 interview rounds.

Interview Questionnaire 

2 Questions

  • Q1. Are you okay to work with operations and sales?
  • Q2. Willing to work/reallocate anywhere in the city/state

Interview Preparation Tips

Interview preparation tips for other job seekers - See I was campus placed, but some employees join through consultancy or third parties by paying some amount, my request is there is no difficult to join in this private sector banks, just carry your Resume and go to their regional HR office, handed over your Resume to receptionist, rest it will care by itself or take some references through LinkedIn, Axis bank HR office in times Square in MG Road, Bangalore

I applied via Recruitment Consulltant and was interviewed before Dec 2021. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Don’t add your photo or details such as gender, age, and address in your resume. These details do not add any value.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. What do u know about kotak
  • Q2. What is cutomer support
  • Ans. 

    Customer support is the assistance provided to customers before, during, and after a purchase.

    • Customer support involves addressing customer inquiries and concerns

    • It can be provided through various channels such as phone, email, chat, or social media

    • The goal of customer support is to ensure customer satisfaction and loyalty

    • Examples of customer support include troubleshooting technical issues, processing returns or refun...

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - Must go with some cunsoltuncy. So they will help you to crack

I applied via Recruitment Consultant and was interviewed before Sep 2020. There were 3 interview rounds.

Interview Questionnaire 

1 Question

  • Q1. Tell me about yourself, family background

Interview Preparation Tips

Interview preparation tips for other job seekers - Easy go interview, they jst check communication skills, interview was easy,

I applied via Walk-in and was interviewed in Jun 2021. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Introduction ,Work expirience . You are comfort for sales work can you source the work from market and comfort for it .

Interview Preparation Tips

Interview preparation tips for other job seekers - Good expirience i have completed 3 months in the axis bank

I applied via Naukri.com and was interviewed in Nov 2020. There was 1 interview round.

Interview Questionnaire 

1 Question

  • Q1. Tell me about your self. Share your job experience.

Interview Preparation Tips

Interview preparation tips for other job seekers - My interview was new for me. This was my first interview in private bank. They wanted to find out my skills, talent, unique, confidence, interest and positivity etc. It was better for me. It was running to 45 minutes approximately. It was not technical. I had answered to those questions in systematic way correctly. My advice is that we should silence and follow to the present of brain. We should so answer as much there was asked at that time by interviewer.
Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - HR 

(2 Questions)

  • Q1. What is bpo and customer support?
  • Q2. Why you leave the past job?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Walk-in and was interviewed before Jan 2022. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(2 Questions)

  • Q1. Introduction of yourself , tell me about your ex job Why you left previous job
  • Q2. Salary expectations for the job

Interview Preparation Tips

Interview preparation tips for other job seekers - Be yourself and confident
Share your experiences
Dressing up properly very important for interview
Not to be nervous

IDFC FIRST Bank Interview FAQs

How many rounds are there in IDFC FIRST Bank Senior Customer Service Executive interview?
IDFC FIRST Bank interview process usually has 1 rounds. The most common rounds in the IDFC FIRST Bank interview process are HR and One-on-one Round.
How to prepare for IDFC FIRST Bank Senior Customer Service Executive interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at IDFC FIRST Bank. The most common topics and skills that interviewers at IDFC FIRST Bank expect are Customer Service, Customer Experience, Customer Satisfaction, MIS and Management.

Tell us how to improve this page.

IDFC FIRST Bank Senior Customer Service Executive Interview Process

based on 4 interviews

Interview experience

5
  
Excellent
View more
Join IDFC FIRST Bank Guided by ethics, powered by technology and a force for social good

Interview Questions from Similar Companies

ICICI Bank Interview Questions
4.0
 • 2.4k Interviews
HDFC Bank Interview Questions
3.9
 • 2.2k Interviews
Axis Bank Interview Questions
3.7
 • 1.5k Interviews
IndusInd Bank Interview Questions
3.5
 • 626 Interviews
Bandhan Bank Interview Questions
3.7
 • 558 Interviews
Yes Bank Interview Questions
3.7
 • 440 Interviews
View all
IDFC FIRST Bank Senior Customer Service Executive Salary
based on 98 salaries
₹2.6 L/yr - ₹6.7 L/yr
31% more than the average Senior Customer Service Executive Salary in India
View more details

IDFC FIRST Bank Senior Customer Service Executive Reviews and Ratings

based on 19 reviews

2.8/5

Rating in categories

2.3

Skill development

2.5

Work-life balance

2.9

Salary

2.9

Job security

2.4

Company culture

2.0

Promotions

2.3

Work satisfaction

Explore 19 Reviews and Ratings
Deputy Manager
2.7k salaries
unlock blur

₹2.2 L/yr - ₹9.5 L/yr

Assistant Manager
1.6k salaries
unlock blur

₹2 L/yr - ₹7.1 L/yr

Manager
1.5k salaries
unlock blur

₹3.5 L/yr - ₹12.5 L/yr

Senior Officer
1.4k salaries
unlock blur

₹2 L/yr - ₹5.4 L/yr

Sales Officer
1.3k salaries
unlock blur

₹1 L/yr - ₹5 L/yr

Explore more salaries
Compare IDFC FIRST Bank with

HDFC Bank

3.9
Compare

ICICI Bank

4.0
Compare

Axis Bank

3.7
Compare

Kotak Mahindra Bank

3.7
Compare
Did you find this page helpful?
Yes No
write
Share an Interview