IDFC FIRST Bank Senior Customer Service Executive Reviews
based on 17 reviews
Updated 26 Jan, 2025
Overall Rating
2.6/5
How AmbitionBox ratings work?
Category Ratings
3.1
Salary
2.8
Job security
2.3
Company culture
2.3
Work-life balance
2.2
Skill development
2.1
Work satisfaction
1.8
Promotions
IDFC FIRST Bank is rated
2.6 out of 5 stars on
AmbitionBox, based on 17 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Read more
IDFC FIRST Bank is rated
2.6 out of 5 stars on
AmbitionBox, based on 17 company reviews.This rating
reflects a below average employee experience, indicating poor satisfaction with
the company’s work culture, benefits, and career growth opportunities. AmbitionBox gathers authentic employee reviews and ratings, making it a trusted platform for job seekers and employees in India.
Top Mentions
in IDFC FIRST Bank Senior Customer Service Executive Reviews
We strive to keep our reviews 100% genuine. Employers cannot manipulate reviews.
17 reviews found
Sort by:
Popular
Senior Customer Service Executive in
Mumbai
Full Time
·
Customer Success Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 03 May 2024
Likes
Only Salary
Dislikes
Team politics , partiality towards employees, lots of work pressure, break timings are too less, break timings are horrible , don’t having any tea break washroom breaks , overall break is only 45 mins from that 30 mins for lunch and rest 15 mins u can utilise for washroom and for tea. No food is allowed on workstation, no breaks areallowed after 5.30pm , mobile phones are not allowed, 7 days working culture. Leave preference is there but for that also, so much struggle. Nobody is supportive in terms of any challenges about working arrangement. Total useless peoples are hired as a managers and TL’s don’t have any knowledge about process and company internal policies, they don’t need employees they need machinery, robots who only follow what they want, suddenly take any decisions which will impact the employees wealth and impact on the job , they urge employees to do resign. HR also not supportive all are same....Read More
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work timings: Strict Timings
Work related travel: This job involves
Travel Within Country.
Senior Customer Service Executive in
Chennai
Full Time
·
Banking Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 19 Jan 2025
Likes
Everything about this place is 100% beneficial work wise
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
Nothing
Work Details
Work days: Alternate Saturday off
(Strict Timings)
Work related travel: This job involves
Travel Within City.
Similar companies for Senior Customer Service Executive
Tortured environment , unprofessional behaviour of seniors , job security
Salary - Bad
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work timings: Flexible Timings
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Navi Mumbai
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
3.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 30 Sep 2024
Likes
Nothing
Dislikes
Worst work culture, job security
Skill development - Bad
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work timings: Flexible Timings
Work related travel:This is a desk job.
Senior Customer Service Executive in
Hyderabad / Secunderabad
Full Time
·
Finance Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Salary
2.0
Skill development
4.0
Job security
2.0
Promotions
3.0
Work satisfaction
4.0
Company culture
3.0
Work-life balance
posted on 17 Jul 2024
Likes
No extra burden, no work pressure, no extra time.
Job security - Good
Company culture - Good
Dislikes
You won’t get extra time
Skill development - Poor
Promotions - Poor
Work Details
Work days: Rotational Shift
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Navi Mumbai
Full Time
·
Non Voice Department
3.0
Overall Rating
3.0
Category Ratings
2.0
Salary
3.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
3.0
Company culture
1.0
Work-life balance
posted on 27 Jun 2024
Likes
On time salary provided
Dislikes
No value for an employee and his career in terms of promotion
Salary - Poor
Job security - Bad
Promotions - Bad
Work satisfaction - Bad
Work-life balance - Bad
Work Details
Work days: Rotational Shift
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
Senior Customer Service Executive in
Hoshangabad
Full Time
·
Operations Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Salary
3.0
Skill development
3.0
Job security
3.0
Promotions
3.0
Work satisfaction
3.0
Company culture
2.0
Work-life balance
posted on 29 Sep 2023
Likes
Salary is better as compared to other players good incentive system but not very good
Salary - Good
Dislikes
Politics is everywhere if you want to switch to another department in the bank itself your manager will choose to let you go out of the bank instead of diff team
Work-life balance - Poor
Work Details
Work days: Alternate Saturday off
(Flexible Timings)
Work related travel: This job involves
Travel Within City.
You are reading trusted reviews. Keep reading to find out more about
IDFC FIRST Bank.
Senior Customer Service Executive in
Navi Mumbai
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
1.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 18 Jul 2023
Likes
These are fraud people who hire you for chat process and then put you for calling profile. Then later seniors do politics and put so much pressure that you abscond from there just because you asked for justice
Almost every customer is illiterate
Bank charges to much for emi bounce where poor customer can't afford
Work satisfaction - Bad
Company culture - Poor
Work Details
Work days: Alternate Saturday off
(Strict Timings)
Work related travel:This is a desk job.
Senior Customer Service Executive in
Noida
Full Time
·
Banking Operations Department
5.0
Overall Rating
5.0
Category Ratings
5.0
Salary
5.0
Skill development
5.0
Job security
5.0
Promotions
5.0
Work satisfaction
5.0
Company culture
5.0
Work-life balance
posted on 27 May 2023
Likes
I love this job
Salary - Excellent
Skill development - Excellent
Job security - Excellent
Promotions - Excellent
Work satisfaction - Excellent
Company culture - Excellent
Work-life balance - Excellent
Dislikes
I loved it
Senior Customer Service Executive in
Mumbai
Full Time
·
Non Voice Department
1.0
Overall Rating
1.0
Category Ratings
3.0
Salary
1.0
Skill development
1.0
Job security
2.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 01 Feb 2023
Likes
.no
Dislikes
There is no job security in idfc
Skill development - Bad
Job security - Bad
Promotions - Poor
Work satisfaction - Bad
Company culture - Bad
Work-life balance - Bad
Work Details
Work timings: Strict Timings
Work related travel:This is a desk job.
Senior Customer Service Executive in
Mumbai
Full Time
·
Customer Success, Service & Operations - Other Department
4.0
Overall Rating
4.0
Category Ratings
3.0
Salary
3.0
Skill development
4.0
Job security
1.0
Promotions
3.0
Work satisfaction
1.0
Company culture
2.0
Work-life balance
posted on 26 Jan 2025
Likes
Team and colleague
Job security - Good
Dislikes
No professionalism at all .
Every thing is done on favouritism and partiality.
No decent appraisal. They expect u to look after other department as well with same salary.
Bottom level agents are considered as robots here.
No leaves and preferences are given on time.
Work culture is worst here.
Promotions - Bad
Company culture - Bad
Work-life balance - Poor
Senior Customer Service Executive in
Hyderabad / Secunderabad
Full Time
·
Customer Success, Service & Operations - Other Department
3.0
Overall Rating
3.0
Category Ratings
4.0
Salary
1.0
Skill development
4.0
Job security
1.0
Promotions
3.0
Work satisfaction
3.0
Company culture
4.0
Work-life balance
posted on 02 Jan 2025
Likes
Good Salary
Salary - Good
Job security - Good
Work-life balance - Good
Dislikes
There are so many course and learning opportunities but we are not allowed to apply for them as we have to complete our effective login.
Skill development - Bad
Promotions - Bad
Senior Customer Service Executive in
Hyderabad / Secunderabad
Full Time
·
Retail assets Department
2.0
Overall Rating
2.0
Category Ratings
4.0
Salary
3.0
Skill development
4.0
Job security
2.0
Promotions
1.0
Work satisfaction
3.0
Company culture
3.0
Work-life balance
posted on 06 Jan 2025
Likes
Nothing I don't like anything in this
Salary - Good
Job security - Good
Dislikes
Over pressure and there is no flexibility in the work
Promotions - Poor
Work satisfaction - Bad
Senior Customer Service Executive in
Hyderabad / Secunderabad
Full Time
·
Customer Success, Service & Operations - Other Department
1.0
Overall Rating
1.0
Category Ratings
3.0
Salary
1.0
Skill development
1.0
Job security
1.0
Promotions
1.0
Work satisfaction
1.0
Company culture
1.0
Work-life balance
posted on 04 Oct 2024
Likes
Friends
Dislikes
Manager/management does not support. No proper leaves or week off.
People also ask about IDFC FIRST Bank's Senior Customer Service Executives
Is IDFC FIRST Bank a good place to work for Senior Customer Service Executives?
The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 2.6 out of 5 from over 17 employee reviews, it's clear that most senior customer service executives have a below average experience working at IDFC FIRST Bank. Salary holds the highest rating at 3.1, while career growth is rated the lowest amongst all factors at 1.8. Read reviews about salary and career growth on AmbitionBox.
Does IDFC FIRST Bank pay their Senior Customer Service Executives well?
According to AmbitionBox reviews, IDFC FIRST Bank senior customer service executives rate their salary and benefits at 3.1 out of 5, based on 17 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about IDFC FIRST Bank's senior customer service executives salaries here and to read reviews specifically about salary and benefits at IDFC FIRST Bank for senior customer service executives, click here.
How is the work culture at IDFC FIRST Bank for Senior Customer Service Executives?
Work culture at IDFC FIRST Bank for senior customer service executives is rated 2.3 out of 5 by 17 employees on AmbitionBox, indicating a below-average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. This lower rating suggests that employees may experience challenges in aspects like collaboration, support, and overall satisfaction. To read reviews specifically about work culture at IDFC FIRST Bank for senior customer service executives, click here.
How is the job security at IDFC FIRST Bank for Senior Customer Service Executives?
Based on 17 reviews on AmbitionBox, IDFC FIRST Bank's senior customer service executives rate job security at 2.8 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at IDFC FIRST Bank. To read reviews about job security at IDFC FIRST Bank for senior customer service executives, click here.
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