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HDFC Bank Customer Care Executive Interview Questions and Answers for Freshers
HDFC Bank Customer Care Executive Interview Experiences for Freshers
2 interviews found
(2 Questions)
- Q1. INTRODUCE YOURSELF
- Q2. QUESTIONS REGARING RBI GUIDELINES, MARKET CAPITALISATION ,BASIC BANKING TERMS
MATHS, REASONING , PERSONALITY TEST
(1 Question)
- Q1. ABOUT THE COMPANY
Selected
I applied via Naukri.com and was interviewed in Feb 2024. There were 2 interview rounds.
(2 Questions)
- Q1. Tell me something about yourself.
- Ans.
I am a dedicated and empathetic customer care executive with a passion for helping others.
I have a strong background in customer service and communication skills.
I am proficient in handling customer inquiries, resolving issues, and providing exceptional service.
I am a good listener and problem solver, always striving to meet customer needs and exceed expectations.
- Q2. As I am looking, you are a fresher and you have a 3-year career gap. How can you define this gap?
(3 Questions)
- Q1. Tell me something about yourself.
- Ans.
I am a dedicated and empathetic customer care executive with 5 years of experience in resolving customer issues and providing excellent service.
5 years of experience in customer care
Skilled in resolving customer issues
Strong focus on providing excellent service
Empathetic and dedicated to customer satisfaction
- Q2. Tell me something about your family and family business.
- Ans.
My family runs a small business in the textile industry, specializing in handmade fabrics.
Family business in textile industry
Specializes in handmade fabrics
Small business
Multiple generations involved
- Q3. You said you had a startup, so tell me something about that startup.
- Ans.
My startup was a mobile app that connected local farmers with consumers for fresh produce delivery.
The app allowed users to browse and purchase fresh fruits and vegetables directly from local farmers.
We offered same-day delivery to ensure the produce was as fresh as possible.
Customers could track their orders in real-time and provide feedback on the quality of the produce.
We also provided a platform for farmers to show...
Interview Preparation Tips
Customer Care Executive Jobs at HDFC Bank
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Sales Executive Interview Questions & Answers
Kotak Mahindra Bank
Aritro Mukherji
posted on 23 Sep 2017
I appeared for an interview before Sep 2016.
Interview Questionnaire
1 Question
- Q1. Growth prospects and compensation
Interview Preparation Tips
Duration: 25 minutes
Total Questions: 40
Round: Group Discussion
Tips: You should show how you can stand out in the competitive crowd
Duration: 5 minutes
Skills: Selling Skills, Analytical Skills
I applied via Campus Placement and was interviewed before Jan 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Tell me about yourself
- Q2. Sell me this pen
- Ans.
This pen is a must-have for anyone who wants to make a lasting impression with their writing.
This pen has a sleek and professional design that will make you stand out in any business meeting.
It writes smoothly and effortlessly, making your handwriting look neat and tidy.
The ink is long-lasting and won't smudge or smear, ensuring that your writing stays legible for years to come.
It's also refillable, so you can use it a...
Interview Preparation Tips
Sales Executive Interview Questions & Answers
Jana Small Finance Bank
Anonymous
posted on 5 Apr 2021
I applied via Naukri.com and was interviewed before Apr 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. What tell about your background
- Q2. My name , my qualification, father and mother, details and my job experience
Interview Preparation Tips
I applied via LinkedIn and was interviewed in Dec 2020. There was 1 interview round.
Interview Questionnaire
4 Questions
- Q1. Say something About You
- Q2. What is CASA
- Ans.
CASA stands for Current Account and Savings Account. It refers to the deposits made by customers in a bank.
CASA is a type of bank account where customers can deposit their money.
It includes both current accounts and savings accounts.
CASA deposits are considered to be low-cost funds for banks.
Banks offer higher interest rates on savings accounts to attract more customers.
CASA ratio is an important metric for banks to me...
- Q3. Tell something about new bank policies
- Ans.
New bank policies aim to improve customer experience and security.
Banks are implementing more advanced security measures to protect customer data
Digital banking is becoming more prevalent, with banks offering more online and mobile services
Some banks are offering incentives for customers to switch to paperless statements and online banking
There is a focus on improving customer service and reducing wait times in branche...
- Q4. Expected Salary
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. How many Experience in sales
I applied via Walk-in and was interviewed before Oct 2020. There were 5 interview rounds.
Interview Questionnaire
1 Question
- Q1. Describe us about hyderabad in telugu
Interview Preparation Tips
I applied via Other
Interview Questionnaire
4 Questions
- Q1. How to deal with clients and how to convence them.
- Ans.
To deal with clients and convince them, it is important to build rapport, understand their needs, provide solutions, and showcase value.
Build rapport by actively listening and showing genuine interest in their concerns.
Understand their needs by asking open-ended questions and conducting thorough research.
Provide solutions that align with their goals and address their pain points.
Showcase value by highlighting the uniqu...
- Q2. To The clients-Are you using any credit of ICICI Bank? 2. If you dont use any cards then you can use it. 3.you will a lots of Benifits........
- Q3. Above all .
- Q4. Above all.
Interview Preparation Tips
Experience: Candidates selected under Undergraduate.
Round: Group Discussion
Experience: About credit card.
Features and criteria
General Tips: Always keep smile in face n be happy .dont be hesitate infront of Hr.
Dont be oversmart behave gently.
Skills: Communication, Body Language, Presentation Skills, Decision Making Skills
I applied via Referral and was interviewed in Oct 2019. There was 1 interview round.
Interview Questionnaire
1 Question
- Q1. How to convince customer ?
- Ans.
To convince a customer, understand their needs, build trust, provide value, and offer solutions.
Listen actively to the customer's needs and concerns
Build trust by being honest and transparent
Provide value by highlighting the benefits of your product or service
Offer solutions that meet the customer's specific needs
Address any objections or concerns the customer may have
Follow up with the customer to ensure satisfaction
Interview Preparation Tips
HDFC Bank Interview FAQs
Some of the top questions asked at the HDFC Bank Customer Care Executive interview for freshers -
The duration of HDFC Bank Customer Care Executive interview process can vary, but typically it takes about less than 2 weeks to complete.
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HDFC Bank Customer Care Executive Interview Process for Freshers
based on 2 interviews
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HDFC Bank Customer Care Executive Reviews and Ratings
based on 186 reviews
Rating in categories
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