HDB Financial Services CRM Executive Interview Questions and Answers

It is learning for so many things

Group discussion process done

Q1. What is your role in previous company?
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Q2. Cibil realated question ❓
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He gave me some aptitude related logical reasoning and some basic mathematics questions i suppose anyone can do that

Q1. How to calculate EMI
Ans. 
EMI can be calculated using the formula: EMI = [P x R x (1+R)^N] / [(1+R)^N-1]
• EMI stands for Equated Monthly Installment

• EMI calculation involves principal amount, interest rate, and loan tenure

• Formula for EMI calculation: EMI = [P x R x (1+R)^N] / [(1+R)^N-1]

• Example: If the principal amount is $100,000, interest rate is 10% per annum, and loan tenure is 5 years, EMI = [$100,000 x 0.10 x (1+0.10)^60] / [(1+0.10)^60-1]
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Q2. How to calculate number of EMIs
Ans. 
EMIs can be calculated using the formula: EMI = [P x R x (1+R)^N] / [(1+R)^N-1]
• EMI = Equated Monthly Installment

• P = Principal loan amount

• R = Monthly interest rate (annual rate divided by 12)

• N = Number of EMIs or loan tenure

• Use the above formula to calculate EMIs for a given loan amount, interest rate, and tenure
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Q1. What is your career goal
Ans. 
My career goal is to become a senior CRM executive in a reputable company, where I can utilize my skills to drive customer engagement and loyalty.
• Continue to develop my expertise in CRM strategies and technologies

• Lead successful CRM campaigns that drive customer retention and satisfaction

• Collaborate with cross-functional teams to optimize customer experiences

• Seek opportunities for professional growth and advancement wi
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Q2. Why should be hire you
Ans. 
I have a strong background in CRM strategy and implementation, with a proven track record of driving customer engagement and increasing revenue.
• I have X years of experience in CRM roles, including implementing successful CRM strategies at my previous company.

• I have a deep understanding of customer behavior and segmentation, allowing me to tailor CRM campaigns for maximum impact.

• I have consistently met or exceeded KPIs ...read more
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Q3. Tell me about yourself
Ans. 
Experienced CRM Executive with a strong background in customer relationship management and data analysis.
• Over 5 years of experience in CRM roles

• Proficient in CRM software such as Salesforce and HubSpot

• Skilled in analyzing customer data to improve retention and engagement

• Successfully implemented targeted marketing campaigns to increase customer loyalty

• Strong communication and interpersonal skills
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Q4. Do you know what financial services do
Ans. 
Financial services refer to services provided by the finance industry, including banking, investment, insurance, and more.
• Financial services encompass a wide range of services provided by the finance industry

• Examples include banking services, investment services, insurance services, and financial planning services

• These services help individuals and businesses manage their money, assets, and investments

• Financial service...read more
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Q1. Self introduction
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Q2. Background response
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