Senior Executive - CRM Interview Questions and Answers

Customer success is the practice of ensuring customers achieve their desired outcomes while using a product or service.

• Customer success involves building strong relationships with customers to understand their needs and goals

• It focuses on proactively helping customers achieve success through onboarding, training, and ongoing support

• Customer success teams measure and track customer satisfaction, retention, and usage metrics to ensure success

• Examples of customer success initiat...read more

The handover process involves transferring responsibility and information from one person or team to another.

• Identify the key information that needs to be transferred

• Ensure that the receiving party understands their responsibilities

• Provide any necessary training or resources

• Establish clear communication channels for ongoing support

• Monitor the handover process to ensure a smooth transition