Senior Executive - CRM Interview Questions and Answers

To become a mutual fund distributor, one must obtain the necessary licenses, build a client base, and stay updated on market trends.

• Obtain necessary licenses such as AMFI certification

• Build a strong client base through networking and marketing

• Stay updated on market trends and fund performance to provide valuable advice to clients

Customer success is the practice of ensuring customers achieve their desired outcomes while using a product or service.

• Customer success involves building strong relationships with customers to understand their needs and goals

• It focuses on proactively helping customers achieve success through onboarding, training, and ongoing support

• Customer success teams measure and track customer satisfaction, retention, and usage metrics to ensure success

• Examples of customer success initiat...read more

To sell mutual funds, it is important to understand the customer's financial goals, risk tolerance, and investment horizon.

• Understand the customer's financial goals, risk tolerance, and investment horizon

• Educate the customer about the benefits of mutual funds such as diversification, professional management, and potential for growth

• Recommend suitable mutual fund options based on the customer's profile and goals

• Provide ongoing support and updates on the performance of the mutu...read more

A mutual fund is a type of investment vehicle consisting of a portfolio of stocks, bonds, or other securities, managed by a professional fund manager.

• Mutual funds pool money from multiple investors to invest in a diversified portfolio of securities.

• Investors buy shares of the mutual fund, which represent a portion of the holdings in the fund.

• Mutual funds are managed by professional fund managers who make investment decisions on behalf of the investors.

• They offer diversificati...read more