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10 Senior Executive - CRM Jobs

Executive /Senior Executive - CRM

2-4 years

Noida, Kozhikode, Bangalore / Bengaluru

1 vacancy

Executive /Senior Executive - CRM

Malabar Gold and Diamonds

posted 4d ago

Job Description

  • Liaison with Store Heads and solve CRM related gapes.
  • Oversee Google review management to enhance online reputation and customer satisfaction.
  • Efficiently handle complaint management, ensuring swift resolution and customer retention.
  • Drive digital leads through strategic initiatives, optimizing lead generation channels.
  •  Develop and implement target-setting strategies for stores to achieve performance goals.
  • Streamline report management for comprehensive insights into operational performance.
  •  Coordinate upcoming campaign details for effective campaign management.
  • Design and execute customer engagement programs to foster brand loyalty.
  • Provide comprehensive CRE training to enhance customer service excellence.
  • Spearhead the implementation and adoption of CRM systems in new stores.

Employment Type: Full Time, Permanent

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What Senior Executive - CRM at Malabar Gold and Diamonds are saying

What Malabar Gold and Diamonds employees are saying about work life

based on 683 employees
59%
46%
42%
97%
Strict timing
Monday to Saturday
No travel
Day Shift
View more insights

Malabar Gold and Diamonds Benefits

Submitted by Company
Medical Insurance
Life Insurance
Bonus and festival allowances
Employee state insurance/ Medical allowances
Provident Fund/ Pension schemes
Free Food and accommodation facilities +1 more
Submitted by Employees
Free Food
Job Training
Health Insurance
Soft Skill Training
Team Outings
Free Transport +6 more
View more benefits

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Malabar Gold and Diamonds Bangalore / Bengaluru Office Locations

View all
Bengaluru Office
13/1 (Old No. 329, 15th Cross Rd, 2nd Block, Jayanagar, Bengaluru, Karnataka 560011, India Bengaluru
View on map
Bengaluru Office
GMN Arcade, No. 444, 20th Main, Chord Rd, 1st Block, 2nd Stage, Rajajinagar, Bengaluru, Karnataka 560010, India Bengaluru
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